Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children’s home: 2716515 1 Registered provider: Coastal Quality Care Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and managed by a private provider. The home is registered to care for up to 2 children who may have social and emotional difficulties.

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Information about this children’s home

There were 2 children living at the home at the time of the inspection. One child was spoken to during the inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 21 October 2025

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2716515 2

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Inspection date Inspection type Inspection judgement

21/10/2025 Full Requires improvement to be good 15/10/2024 Full Good 04/06/2024 Full Inadequate 05/07/2023 Full Good Inspection report for children’s home: 2716515 3

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Summary of findings

There were 2 children living in the home at the time of the inspection. The children have trusting and meaningful relationships with staff who know them well. Staff support children to make progress in education, and both children are attending formal education. Staff have a good understanding of the health needs of children and are supporting their physical, emotional and mental health needs. Staff also support children to spend time with family and friends so that these relationships are promoted. The home benefits from a stable manager who has good oversight of the home.

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Overall experiences and progress of children and young people: good

Children develop trusting and meaningful relationships with staff. Staff take the time to listen to children and understand their experiences. As a result, children feel safe to share their views and wishes with the adults who care for them.

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Overall experiences and progress of children and young people: good

Staff support children to make progress in education. This includes advocating for specific and tailored packages that meet the identified needs of the children. For one child, this has involved advocating for an adjustment to their timetable, and for another child, supporting their return to formal education after a period where they were not consistently attending.

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Overall experiences and progress of children and young people: good

Staff understand the health needs of children. Children are supported to attend routine health appointments and also access specialist services when there is a need.

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Overall experiences and progress of children and young people: good

When children experience bereavement, staff provide sensitive and thoughtful support to help them process their grief. This includes recognising anniversaries and marking special occasions in meaningful ways.

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Overall experiences and progress of children and young people: good

Family time is actively supported by staff and managers. Staff support children to spend time with people who are important to them, including having family and friends visiting the home when this is appropriate. This supports children to maintain positive relationships with those who are important to them.

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Overall experiences and progress of children and young people: good

Staff engage children in purposeful conversations on important topics, including vaping, staying safe online, healthy relationships and emotional wellbeing. Staff approach these conversations with genuine curiosity and use relevant resources, such as videos and online training courses, to support engagement. This supports children to develop greater awareness and make safer and more informed choices.

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Overall experiences and progress of children and young people: good

The home is well maintained and is a safe environment for children. Children personalise their rooms in line with their interests. Children can have a pet of their choice and are Inspection report for children’s home: 2716515 4 encouraged to care for them. This helps children to build independence skills and learn about responsibility.

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How well children and young people are helped and protected: good

Staff respond appropriately when there are incidents of self-harm. Children are provided with appropriate medical attention and specialist assessment if required. Staff take the time to understand children’s feelings to create a supportive environment. This encourages children to develop healthier ways to communicate and promotes emotional safety. Additional safety measures, including room searches, are completed when necessary to reduce risk.

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How well children and young people are helped and protected: good

Staff support children to understand the risks of alcohol and substances, and they make referrals to specialised services for additional external support. Where there are concerns that children may be under the influence of alcohol, staff seek appropriate medical attention.

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How well children and young people are helped and protected: good

When children go missing from the home, staff respond promptly. Staff are proactive in searching for the child and contact friends and family members to help to locate them. Children are given the opportunity to speak to an independent person on their return.

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How well children and young people are helped and protected: good

When an allegation was raised about the conduct of a staff member, the manager took appropriate steps to investigate the concerns. However, the manager did not consult with the local authority designated officer at the earliest opportunity to ensure full transparency.

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How well children and young people are helped and protected: good

Leaders and managers ensure that safe recruitment practices are followed. This includes ensuring that any gaps in employment are fully explored. These procedures help promote the safety of the children by reducing the potential for unsuitable adults to work with them.

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The effectiveness of leaders and managers: good

The home is run by an experienced manager who is enrolled in and progressing with a suitable qualification. The manager is child focused and has high aspirations for the children living in the home. One staff member said, ‘ W e have a manager who is fully committed to supporting both the staff team and the young people.’

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The effectiveness of leaders and managers: good

The manager uses monitoring tools to track the progress of children and identify areas of progress and development.

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The effectiveness of leaders and managers: good

Staff and the manager work effectively with other agencies and professionals. Feedback from professionals and family members has been positive in relation to communication with the home and the progress the children are making. Inspection report for children’s home: 2716515 5 The home benefits from a stable staff team. Staff receive mandatory training and additional training aligned with the children’s needs. Staff are working towards their qualifications.

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The effectiveness of leaders and managers: good

Supervision takes place regularly and is an opportunity to discuss children’s needs and progress. Scenarios are used in the meetings to test the knowledge of staff. Team meetings are further opportunities to talk about the children.

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The effectiveness of leaders and managers: good

Leaders and managers have not ensured sufficient oversight of records or provided appropriate challenge when language used places blame or judgement on a child. This does not promote a reflective or therapeutic approach to understanding children’s needs. Inspection report for children’s home: 2716515 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet The Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(h))

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Requirement Due date

Specifically, the registered person must ensure that when concerns are raised about staff practice, the matter is referred to the local authority designated officer. 6 November 2026

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Recommendation

 The registered person should ensure that language used within files does not place blame or judgement on a child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraphs 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under The Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2716515 7

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Children’s home details

Registered provider: Coastal Quality Care Limited

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Children’s home details

Registered provider address: Scott House, Clarke Street, Poulton Industrial Estate, Poulton-le-Fylde FY6 8JW

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Inspectors

Ruth Mortimer-Jones, Social Care Inspector Shauna Morley, Social Care Inspector Inspection report for children’s home: 2716515 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services and inspects services for looked-after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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