Tops Day Nursery - Lakeside

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

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Summary of outcome

On 16 June and 30 September 2026, we received concerns that the provider was not meeting requirements relating to, safeguarding policies and procedures, whistleblowing, concerns about children's safety and welfare, suitable people, safeguarding training, supervision of staff, training and skills, key person, staff: child ratios and information and record keeping.

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Summary of outcome

On 3 June, 7, 9 and 11 September 2026, the provider notified us about matters relating to safeguarding policies and procedures, whistleblowing, concerns about children's safety and welfare, suitable people, safeguarding training, supervision of staff, training and skills, paediatric first aid, staff: child ratios, health, special educational needs, information and record keeping and safety and suitability of premises, environment and equipment. The notification means that the provider met their legal responsibility as set out in the Statutory framework for the early years foundation stage to notify Ofsted of serious incidents.

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Summary of outcome

On 2 October 2026, we carried out a regulatory visit. We found the provider was not meeting some of the requirements and had taken action to put this right. The provider had taken action to improve procedures for administering medication to children. Furthermore, the provider had improved risk assessments for the outside areas.

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Summary of outcome

During the visit we found the provider was not meeting some of the other requirements. We have served a welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.

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Summary of outcome

n ensure leaders, managers and staff have a secure knowledge and understanding of safeguarding policies and procedures, including whistleblowing, to safeguard children

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Summary of outcome

n ensure leaders and managers, including those who are designated to take the lead in safeguarding, take action in line with local safeguarding partnership procedures when staff report concerns about children in their care

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Summary of outcome

n ensure those with governance have sufficient oversight of the provision, to identify weaknesses in leaders, managers and staff's practice and provide coaching and mentoring to improve their understanding of safeguarding procedures, particularly reporting concerns in a timely manner

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Summary of outcome

n ensure staff have a clear understanding of procedures for accidents and injuries, including maintaining a written record of all accidents, injuries and any first-aid treatment provided and ensuring that this information is shared with parents

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Summary of outcome

n ensure leaders and managers have sufficient oversight of the provision to identify weaknesses in staff's practice and provide effective induction, appropriate training, coaching and mentoring, so staff are supported to fulfil all aspects of their roles and responsibilities

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Summary of outcome

n ensure leaders and managers provide staff with effective supervision that fosters a culture of mutual support and teamwork, including managing pressures that are affecting wellbeing

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Summary of outcome

n ensure effective arrangements are in place to support children with SEND, that include making timely assessments and referrals, to ensure their individual needs are met in line with the SEND code of practice

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Summary of outcome

n implement an effective key-person system, ensuring managers and staff seek all information about children from parents and/or carers, to ensure they understand and support all children's individual needs.

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Summary of outcome

We will monitor the provider's response to ensure the actions are successfully completed. The provider is still registered with Ofsted.

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Publication of compliance action

We aim to ensure that the welfare of children and young people is protected in the services we regulate. The Childcare Act 2006 and accompanying regulations set out our responsibilities to regulate childminders and childcare providers. This includes the enforcement powers we have in relation to those registered providers who do not comply with the requirements for registration. We publish details of any actions we take, or the childminder or childcare provider takes to bring about compliance with requirements on our website for a period of five years.

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Publication of compliance action

For further information please read the Early years compliance handbook which can be found here at www.gov.uk/government/publications/early-years-provider-non-compliance- action-by-ofsted .

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