We Care Nursing Services Ltd

Inspection report for supported accommodation provider: We Care Nursing Services Ltd 1 We Care Nursing Services Ltd Registered provider: We Care Nursing Services Ltd

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider in the East Midlands. The provider can accommodate up to 5 individuals in 2 shared or group living homes that are limited to accommodating looked-after children or care leavers.

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provider

At the time of inspection, 3 children were accommodated.

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provider

The service manager and nominated individual registered with Ofsted at the same time as the provider in October 2023.

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provider

Inspection dates: The inspection was announced on 25 August 2026 and started that day. The inspector was on site from 27 August 2026 to 28 August 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

Children experience positive interactions with staff, contributing to placement stability. Professionals share positive feedback about the support children receive and relationships they build with staff.

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Summary of findings

The referral and admission process does not enable leaders and managers to assess and understand the needs or vulnerabilities of children effectively. This does not ensure that children’s support plans are consistently tailored to meet, help and support children’s known and emerging needs and risks. Inspection report for supported accommodation provider: We Care Nursing Services Ltd 2 Leaders and managers lack some oversight of service delivery and practice, including safer recruitment practice, which has not always been adhered to. They also lack some understanding and knowledge of what incidents should be reported to Ofsted. Collectively, these shortfalls do not ensure that children are consistently safe, receiving adequate support to meet their needs and making progress.

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Summary of findings

The quality of the accommodation environment is welcoming, homely and in good condition. This promotes children’s sense of belonging and makes them feel settled. Inspection report for supported accommodation provider: We Care Nursing Services Ltd 3

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Overall experiences and progress of children

Children feel safe, settled and happy in their homes. They enjoy positive and trusting relationships with staff. They describe staff to be kind and helpful. One child said, ‘I am very grateful to everyone’ for the support they have received.

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Overall experiences and progress of children

Children experience a nurturing and supportive environment. Their interactions with staff are warm and thoughtful, this helps children feel valued and emotionally secure. Positive relationships with staff contribute to placement stability and a sense of belonging, which helps children make progress.

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Overall experiences and progress of children

Children are supported to make sure their physical health needs are met. Children are given support and advice on healthy living. Children are supported to build confidence in arranging medical appointments by themselves.

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Overall experiences and progress of children

Staff encourage and support children to engage in education. When children are not in education, employment or training, staff support children to seek opportunities that can help children to develop their learning and acquire skills to develop independence. Staff also encourage children to join leisure activities in the community, such as football, swimming and day trips.

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Overall experiences and progress of children

Support plans for children do not consistently reflect children’s known and emerging needs and risks. They also do not include children’s voice and views. Some support plans are not aligned with placing authorities’ referral information and children- looked after plans. This limits the effectiveness of plans created for children and staff’s ability to ensure they are working in line with partner agencies to support children.

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Overall experiences and progress of children

Children’s views are not routinely captured or reflected in recordings or direct work undertaken. Children are also not offered the opportunity to attend house meetings to be able to share their wishes and views on where they live. This limits the opportunities for children to share their views and make an impact on the support they receive.

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How well children are helped and protected

Children can identify trusted adults they can go to for help. This provides children with reassurance as they know there is help and support available, when they need it. Staff have a good understanding of how to respond when children are missing from home. Staff act promptly when children do not return home. This includes contacting the police and placing authorities.

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How well children are helped and protected

Some children’s risk assessments do not reflect known and current risks. The steps staff should take to keep children safe are not appropriately tailored to their needs. Inspection report for supported accommodation provider: We Care Nursing Services Ltd 4 Children’s risks assessments also do not get updated consistently following incidents. This impacts on staff’s ability to know how to keep children safe as documents do not relate to current concerns for the child.

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How well children are helped and protected

Following incidents, children do not consistently have direct work sessions to discuss what has happened and how to keep themselves safe. Staff and managers do not always complete debriefs after incidents. Staff recordings of incidents at times are limited and lack evaluation. Managers do not always have oversight of them, this limits their effectiveness and prevents opportunities to learn from incidents.

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How well children are helped and protected

Staff and managers have not reported incidents involving children to Ofsted, this has included incidents where children are believed to have experienced exploitation. This hinders effective oversight of how children are being kept safe within the service.

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How well children are helped and protected

Staff are not effectively recording fire and health and safety checks completed within the homes. This could place children at risk because fire safety measures may not be identified and addressed promptly.

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How well children are helped and protected

Managers do not consider effectively the locality risks for the premises where children live. The quality of the location assessment was poor and did not include consultation with local services.

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The effectiveness of leaders and managers

Leaders and managers have not followed safe recruitment processes. One member of staff did not have a Disclosure and Barring Service (DBS) for 6 months while working with children, another member of staff did not have a DBS completed at the time of the inspection. Another member of staff had no references recorded. During the inspection, the leaders and managers acted by removing the relevant staff off shift until the DBS has been received and reference verified.

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The effectiveness of leaders and managers

Leaders and managers have taken some action to address concerns with the referral and admission process. The service has made sure that all children accepted are suitable for supported accommodation at the point of admission. However, the referral and admissions process remains insufficient as there are no clear records of how children’s suitability for the service is assessed and determined. The compatibility or matching of children is also ineffective. It does not consider how children’s needs can be met and what impact this will have on the other children living in the home.

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The effectiveness of leaders and managers

Staff say they feel well supported by leaders and managers, who are always available to staff. However, staff supervision is inconsistent as it does not happen regularly and lacks reflective practice. Supervision for leaders and managers is also ineffective and mirrors the shortfalls found in staff supervision.

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The effectiveness of leaders and managers

Leadership and management oversight is ineffective across the service. There is no audit system in place to inform service delivery, this includes children’s records, incidents and health and safety within homes. Leaders and managers lack in clarity Inspection report for supported accommodation provider: We Care Nursing Services Ltd 5 of their roles and responsibilities. This impacts on leaders’ ability to have effective oversight and identify and make changes when needed.

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The effectiveness of leaders and managers

The workforce plan does not suitably cover the information needed to ensure that staff have the correct training and support to meet the needs of the service. The information in the workforce plan also does not align with the organisation’s statement of purpose.

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The effectiveness of leaders and managers

Leaders and managers have not ensured that the quality of support has been kept under regular review. The reviews completed are not in line with the 6-month time scale, meaning the oversight of the quality of support has been inconsistent. The quality of the 2 reports received are good and appear balanced and evaluative of the service.

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The effectiveness of leaders and managers

Leaders, managers and staff communicate well with professionals working with children and attend relevant meetings to share information. They keep children’s placing authority documents in children’s records. Inspection report for supported accommodation provider: We Care Nursing Services Ltd 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions.

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff; (Regulation 4 (1) (2)(a)(c)(e)(f)(g)) 16 October 2026

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 16 October 2026 Inspection report for supported accommodation provider: We Care Nursing Services Ltd 7 ensure that children—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

support children to maintain appropriate and safe relationships with family, friends and other people who are important to them. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(v))

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the location of the premises used as supported accommodation is suitable for the category or categories of supported accommodation provided, by—

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Requirement Due date

reviewing the appropriateness and suitability of the location of each of the premises used as supported accommodation ("a location assessment"), and in doing so, consulting and taking into account the views of each relevant person;

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Requirement Due date

carrying out a location assessment of each of the premises used as supported accommodation at least once in each calendar year. (Regulation 6 (1) (2)(a)(i)(ii)) 16 October 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs. 16 October 2026 Inspection report for supported accommodation provider: We Care Nursing Services Ltd 8 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe;

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Requirement Due date

ensure that children are supported to understand and manage the impact of any experience of abuse or neglect. (Regulation 7 (1) (2)(a)(b)(c)(n))

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Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan ("the workforce plan") which covers the following matters in respect of the recruitment and employment of all staff—

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Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

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Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

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Requirement Due date

the process for managing and addressing poor performance;

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Requirement Due date

the process and timescales for supervision and monitoring of staff.

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Requirement Due date

keep the workforce plan under review and, where appropriate, revise it, and 23 October 2026 Inspection report for supported accommodation provider: We Care Nursing Services Ltd 9 make a copy of the workforce plan available on request to the CIECSS. (Regulation 10 (1)(a)(b)(c)(d)(e) (2)(a)(b))

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Requirement Due date

In particular, the workforce plan should align with the reviewed statement of purpose and young person’s guide and any other relevant service policies.

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Requirement Due date

The registered person must maintain records ("case records") in relation to each child accommodated by the supported accommodation undertaking which—

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 24 (1)(b)(c)) 16 October 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation.

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons; 30 October 2026 Inspection report for supported accommodation provider: We Care Nursing Services Ltd 10 any relevant research and developments in relation to the way in which the needs of children are best met.

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Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

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Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority. (Regulation 32 (1)(a)(b)(c)(d) (2) (3))

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: We Care Nursing Services Ltd 11

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Supported accommodation provider details

Registered provider: We Care Nursing Services Ltd

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Supported accommodation provider details

Nominated individual: Clement Nengomasha

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Supported accommodation provider details

Registered service manager: Rutendo Nengomasha

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Supported accommodation provider details

Email address: info@wecarenursingservices.co.uk

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Inspectors

Shelley Chowdhury, Social Care Inspector Inspection report for supported accommodation provider: We Care Nursing Services Ltd 12 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

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