Children's Home run by Keys Group Progressive Care & Education Limited in Suffolk

Inspection report for children's home: 2701100 1 Registered provider: Keys Group Progressive Care & Education Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

This home is run by an independent provider. The home cares for up to 2 children with social and emotional difficulties.

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Information about this children's home

The manager registered with Ofsted in October 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: 10 December 2025

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2701100 2

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Inspection date Inspection type Inspection judgement

10/12/2025 Full Good 01/05/2024 Full Good 26/06/2023 Full Requires improvement to be good 11/04/2023 Full Inadequate Inspection report for children's home: 2701100 3

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Summary of findings

Children make positive progress. They develop trusting relationships with staff, who know them well and provide individualised care. Staff are strong advocates for children, ensuring that their views are heard and they feel valued, listened to and supported to achieve positive outcomes.

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Summary of findings

Leaders and managers have a clear understanding of the home's strengths and the risks affecting children. The 2 requirements and 3 recommendations made at the previous inspection have been successfully met.

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Overall experiences and progress of children and young people: good

At the time of the inspection, 2 children were living at the home. These children had lived at the home for more than 2 years. Both children spoke with the inspector.

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Overall experiences and progress of children and young people: good

Children receive individualised care from staff who know them well. Staff have a detailed understanding of the children's needs, strengths, vulnerabilities and lived experiences. The children are relaxed and comfortable in the company of staff and have developed positive, trusting relationships with them. Interactions observed during the inspection were warm, nurturing and respectful. These strong relationships help children to feel safe, valued and supported. They provide a stable foundation from which children can build confidence, resilience and emotional security.

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Overall experiences and progress of children and young people: good

Staff recognise the importance of maintaining relationships with people who are significant to children. When safe and appropriate, children are supported to maintain family and other meaningful connections, helping to strengthen their sense of identity, belonging and emotional wellbeing.

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Overall experiences and progress of children and young people: good

Education is prioritised by staff and managers. They actively encourage children to engage in learning and help them overcome barriers to education. Staff advocate strongly on behalf of children and work closely with education providers to secure support that meets their individual needs. Children are also encouraged to develop age- appropriate independence skills that prepare them for adulthood.

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Overall experiences and progress of children and young people: good

Children's achievements and progress are consistently recognised and celebrated. The home maintains photograph albums and adventure journals to capture important memories, experiences and milestones. Staff celebrate successes through praise, rewards, special outings and personalised gestures, helping children to develop confidence, self-esteem and pride in their achievements.

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Overall experiences and progress of children and young people: good

Children regularly participate in activities they enjoy and are encouraged to explore new opportunities and experiences. Activities include Scouts, football, camping and Inspection report for children's home: 2701100 4 involvement in community and charitable events. One child has secured a paper-round job, demonstrating increasing independence and responsibility. Children have also received recognition and awards for their participation and achievements in the community.

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Overall experiences and progress of children and young people: good

The home provides a welcoming and child-centred environment. Children's bedrooms are personalised to reflect their individual interests and preferences, and photographs of the children and staff are displayed throughout the home. This promotes a sense of belonging, identity and stability, creating a comfortable space where children can relax and enjoy their downtime.

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How well children and young people are helped and protected: good

Staff have a clear understanding of their safeguarding and child protection responsibilities and know how to respond appropriately to concerns. Leaders and managers respond promptly to concerns about staff practice and take immediate safeguarding action when necessary to protect children. They ensure that children's welfare remains central throughout investigations and use learning from incidents to strengthen safeguarding practice and improve outcomes for children.

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How well children and young people are helped and protected: good

Staff have a strong understanding of each child's individual needs, vulnerabilities and risks. They take a sensitive, child-centred approach to helping children understand and manage risks. This enables children to make safer decisions and develop greater self- awareness. Staff are supported by comprehensive risk assessments and behaviour support plans that provide clear guidance on managing identified risks, daily routines and behaviours. These documents are regularly reviewed and updated to reflect children's changing needs, and staff consistently follow agreed strategies to help keep children safe.

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How well children and young people are helped and protected: good

Staff demonstrate a good understanding of therapeutic and trauma-informed practice. They work consistently to support children in a nurturing way. This approach has contributed to positive changes in children's behaviour, emotional wellbeing and daily routines.

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How well children and young people are helped and protected: good

There have been no complaints from children and no incidents of children going missing from the home. Physical interventions are used only as a last resort. When they are used, they are subject to appropriate management oversight. Following incidents, managers talk to children and staff, ensuring that learning is identified and children's views are considered.

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How well children and young people are helped and protected: good

Leaders and managers regularly review the home's location and premises to ensure that risks are identified and appropriately managed and that the environment remains safe and suitable for children. They also ensure that serious incidents are notified to Ofsted in line with regulatory requirements. Inspection report for children's home: 2701100 5

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The effectiveness of leaders and managers: good

The suitably skilled manager is committed to their role. She has high aspirations for both children and staff. She promotes a positive, nurturing culture that is embedded throughout the team.

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The effectiveness of leaders and managers: good

Feedback from professionals is positive. One social worker described having an 'excellent' working relationship with the manager, reflecting the strong partnerships that have been established to support children.

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The effectiveness of leaders and managers: good

Leaders and managers ensure that staff complete core training. They provide staff with a range of additional learning opportunities that are tailored to the emerging needs of children. This helps staff to develop the knowledge and skills required to provide the children with effective, individualised care and support.

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The effectiveness of leaders and managers: good

Staff speak positively about the support they receive from leaders and managers. Staff benefit from regular team meetings and reflective supervision sessions. Team meetings are informative and, at times, include contributions from partner agencies. This enables staff to reflect on their experiences, discuss challenges and develop their understanding of how best to support children.

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The effectiveness of leaders and managers: good

Leaders and managers maintain effective oversight through a range of monitoring tools. Records are of a good standard and provide a clear account of the care provided to children. Managers undertake regular audits of practice and the operation of the home, identifying areas for development and implementing actions to address any shortfalls. The manager regularly reviews patterns and trends in children's experiences and behaviours and uses this information to drive improvement. As a result, children's changing needs are carefully considered, good standards of care are maintained and the service continues to develop in children's best interests. Inspection report for children's home: 2701100 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2701100 7

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Children's home details

Registered provider: Keys Group Progressive Care & Education Limited

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Children's home details

Registered provider address: Maybrook House, Third Floor, Queensway, Halesowen, West Midlands B63 4AH

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Children's home details

Responsible individual: Andrew Robinson-Watts

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Inspectors

Tam Musvaire, Social Care Inspector Inspection report for children's home: 2701100 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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