Children's Home run by Sans Soucie Children Services LTD in Surrey

Inspection report for children’s home: 2745551 1 Registered provider: Sans Soucie Children Services LTD Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private company and provides care for up to 4 children with social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, there was one child living at the home.

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Information about this children’s home

The manager has been registered with Ofsted since January 2026.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2745551 2

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Inspection date Inspection type Inspection judgement

07/10/2025 Full Good 24/06/2025 Full Inadequate 26/06/2024 Full Requires improvement to be good Inspection report for children’s home: 2745551 3

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Summary of findings

Children receive nurturing, child-centred care from staff who have developed strong, trusting relationships with them. As a result, children are safe, valued and confident to seek support, express their views and maintain positive friendships. Children make good progress from their starting points, particularly in education. Safeguarding practice is effective, with staff responding appropriately to concerns, supporting children to understand risks and helping them stay safe, including through targeted online safety work. Care planning is comprehensive and regularly updated, ensuring staff have clear guidance to meet children’s needs.

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Summary of findings

Leaders and managers provide effective oversight of the home, have clear plans for continued improvement and have created a positive culture where staff feel supported and empowered to take responsibility for their roles. Leaders and managers also demonstrate a strong commitment to advocating for children, although recording of this advocacy is not always sufficiently detailed to fully evidence their influence on decision- making.

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Overall experiences and progress of children and young people: good

Staff develop warm, trusting and nurturing relationships with children, providing consistent care that helps children to feel safe, valued and secure. Children confidently seek out staff for comfort, reassurance and guidance, reflecting the strong bonds that have been established. Staff respond sensitively and with genuine empathy, ensuring that children feel listened to, understood and supported in line with their individual needs.

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Overall experiences and progress of children and young people: good

Children have made good progress in education from their individual starting points. The child currently living at the home has improved their attendance and attainment and is more engaged in learning. The child who has since moved on from the home successfully re-engaged in education after a lengthy absence by sitting their GCSE examinations and securing a place at college. Education professionals speak positively about the support provided by staff and the positive impact this has on children’s educational experiences, progress and aspirations.

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Overall experiences and progress of children and young people: good

Staff actively ensure that children have a strong voice in the home and are encouraged to express their views, wishes and feelings. Children are provided with regular opportunities to contribute to decisions about their care and support, and staff consistently listen to and act on what children say. Staff support children to attend their statutory meetings, ensuring that their views are clearly communicated and understood by professionals. When children are unhappy with aspects of their care or wish to raise concerns, staff advocate effectively on their behalf and support them to contact relevant professionals to discuss their feelings and seek resolution. Inspection report for children’s home: 2745551 4 Staff use individual sessions effectively to support children’s learning, reflection and personal development. Staff are confident in having sensitive and appropriately challenging conversations with children. This enables children to explore difficult issues

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Overall experiences and progress of children and young people: good

in a safe and supportive environment. As a result, children develop a greater understanding of risk, improve their independent living skills, and gain insight into how their behaviour affects themselves and others. Staff also use reward charts and incentive plans creatively to recognise achievements, promote positive behaviour and motivate children to reach their goals.

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Overall experiences and progress of children and young people: good

The child living at the home is settled and comfortable in their environment. They demonstrate a strong sense of belonging and see the home as a welcoming place where they can spend time with friends. They are confident in inviting their friends to visit, which reflects the positive atmosphere within the home and their feelings of safety and security. Staff actively encourage and support the child to maintain and develop appropriate friendships, helping them to build positive social networks and experiences. This contributes to the child’s overall wellbeing and sense of normality.

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Overall experiences and progress of children and young people: good

The child is provided with a wide range activities that promote their personal development, confidence and emotional wellbeing. Staff are attentive to the child’s individual interests and aspirations and work proactively to provide opportunities that reflect their hobbies and preferences. The child is encouraged to try new experiences, which enables them to develop new skills, build confidence and broaden their interests. The child also enjoyed a holiday with staff during the summer period. This was a highly positive experience, providing opportunities for relaxation, enjoyment and the creation of lasting memories.

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How well children and young people are helped and protected: good

Children have been missing from home. However, when they do, staff diligently follow the agreed protocols and work well with the police. Staff maintain detailed records of the event and the actions that they take. Children are offered the opportunity to discuss why they have been missing and what staff can do to support a reduction in the frequency of being missing. Consequently, staff keep children as safe as possible when they go missing from home.

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How well children and young people are helped and protected: good

Staff recognise and respond to safeguarding concerns appropriately. Staff understand their safeguarding responsibilities and work effectively with relevant professionals to ensure that concerns are shared and managed appropriately. The child currently living at the home is supported to understand safeguarding in ways that are meaningful and accessible to them. Staff have created child-friendly posters containing safeguarding information to increase their understanding of risks, how to keep themselves safe and the actions staff will take to protect them. This proactive approach enables the child to develop a greater awareness of their own safety and contributes to a culture where they feel safe. Inspection report for children’s home: 2745551 5 The child’s plans are clear and comprehensive. These provides staff with a thorough understanding of the child’s needs, risks and strengths. Plans are regularly reviewed and

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How well children and young people are helped and protected: good

updated to reflect the child’s changing needs and progress. Staff ensure amendments are clearly recorded, which provides a transparent record of ongoing assessment and planning. Plans are well organised and easy to navigate, enabling new staff to quickly understand the child’s circumstances and deliver consistent, child-centred care.

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How well children and young people are helped and protected: good

There is a strong focus on supporting the child to develop safe and responsible online behaviours. Staff regularly carry out regular education sessions with the child about online safety. This helps them to understand potential risks, make informed choices and build the skills needed to keep themselves safe in the digital environment. Appropriate restrictions are in place to safeguard the child from known risks. Staff and managers carefully review these arrangements and consider opportunities to reduce restrictions as risks decrease. This balanced approach ensures that the child is protected while also promoting their independence, decision-making skills and personal responsibility.

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How well children and young people are helped and protected: good

Leaders and managers have installed a video-recording doorbell to enhance the security of the home and promote the safety of those living there. Consent for the recording and capture of the child’s image has not been obtained from the child’s local authority. This oversight means that leaders and managers cannot demonstrate that appropriate permissions have been secured or that the child’s rights and privacy have been fully considered.

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The effectiveness of leaders and managers: good

Leaders and managers maintain effective oversight of the home and have a clear understanding of its strengths and areas for development. They regularly monitor the quality of care provided and use this information to identify where improvements can be made. Areas requiring further development are recognised promptly, and clear plans are implemented to drive continuous improvement. This proactive approach helps to ensure that the home continues to meet the needs of the child and support positive outcomes.

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The effectiveness of leaders and managers: good

Leaders and managers have successfully empowered staff to take greater ownership of their roles by increasing their autonomy and responsibility during shifts. This has strengthened accountability across the team and enabled staff to take a more proactive approach to meeting the child’s needs. Staff demonstrate increased confidence in their decision-making and are supported to exercise professional judgement when responding to the child’s experiences and challenges. This means the child receives consistent and responsive care from a motivated and confident staff team who are committed to the care of the child.

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The effectiveness of leaders and managers: good

Staff speak positively about the support, guidance and leadership they receive from managers. Leaders and managers are approachable and provide clear direction, creating a supportive culture where staff feel valued and confident in their roles. Staff benefit from regular, reflective supervision and team meetings that provide opportunities to review practice, discuss challenges and identify solutions that improve outcomes for Inspection report for children’s home: 2745551 6 children. Appraisals are completed in a timely manner and help staff to identify professional development goals and areas for growth. Staff celebrate their colleagues’ successes.

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The effectiveness of leaders and managers: good

Families and professionals speak highly of the care and support provided by staff and managers. Feedback consistently reflects the positive and trusting relationships that staff develop with children and their commitment to helping children achieve positive outcomes. Professionals identify communication as a particular strength of the service and highlight the proactive, timely and effective sharing of information by staff and managers. Strong partnership working ensures that professionals are kept well informed about children’s progress, needs and emerging risks.

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The effectiveness of leaders and managers: good

When one child’s stay at the home ended earlier than anticipated, leaders and managers advocated on the child’s behalf and challenged decisions that they did not consider to be in the child’s best interests. They worked with professionals to ensure that the child’s needs, wishes and vulnerabilities were considered when planning for their future care. This helped to ensure professionals were aware of the child’s views and circumstances throughout the process. However, records do not consistently capture the challenges raised, professional discussions held or the advocacy undertaken by leaders and managers. As a result, leaders and managers are unable to fully demonstrate the extent of their oversight and influence on decision-making. This shortfall reduces opportunities for reflective evaluation of their practice and limits their ability to evidence how their actions have contributed to securing the best possible outcomes for the child.

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The effectiveness of leaders and managers: good

Inspection report for children’s home: 2745551 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(h))

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Requirement Due date

In particular, the registered person must ensure that any advocacy or challenge on behalf of a child is clearly evidenced and recorded. 31 October 2026

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Requirement Due date

The registered person may only use devices for the monitoring or surveillance of children if—

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Requirement Due date

the child’s placing authority consents in writing to the monitoring or surveillance. (Regulation 24 (1)(b)) 31 October 2026

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2745551 8

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Children’s home details

Registered provider: Sans Soucie Children Services LTD

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Children’s home details

Registered provider address: Unit 5 Paris Parklands, Railton Road, Guildford GU2 9JX

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Inspector

Louise Webling, Social Care Inspector Inspection report for children’s home: 2745551 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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