Children's Home run by Anna House Limited in Havering

Inspection report children's home: SC058603 1 SC058603 Registered provider: Anna House Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately run home provides care for up to 6 children who may have physical disabilities and learning disabilities.

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Information about this children’s home

This home was registered with Ofsted in March 2005.

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Information about this children’s home

The manager registered with Ofsted in May 2018 and is suitably qualified.

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Information about this children’s home

At the time of this inspection, there were 3 children living at the home.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 14 October 2025

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report children's home: SC058603 2

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Inspection date Inspection type Inspection judgement

14/10/2025 Full Good 18/06/2024 Full Outstanding 12/07/2023 Full Good 28/02/2023 Full Good Inspection report children's home: SC058603 3

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Summary of findings

Children receive warm and caring support from staff who know them well and they make progress in some areas. However, staff do not consistently build on this progress or provide enough opportunities for communication and meaningful engagement. Safeguarding practice is weakened by inconsistent recording of incidents and delays in raising concerns. Poor relationships within the staff team affect communication and staff confidence to challenge practice. Leaders and managers have not taken sufficiently effective action to address longstanding concerns or ensure the improvements are sustained.

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improvement to be good

Since the last inspection, 3 children have left the home. Two children moved into supported living as they have reached adulthood and one child moved into a residential home with an onsite school. Children’s moves from the home carefully planned. Staff and children have regular contact with one child who continues to live nearby.

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improvement to be good

The 3 children living at the home have lived together for a long time. They have positive relationships with staff who know them well. Children have established daily routines, attend education and receive support with their personal care. Children attend their medical appointments. Families are welcomed into the home, and children are supported to spend time with people who are important to them.

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improvement to be good

There has been a marked reduction in one child’s incidents of distress. Staff link this to the child receiving dental treatment and experiencing less pain. However, there was a significant delay in arranging the child’s first dental appointment after they moved into the home. This raises a concern about whether the child’s identified health needs were responded to promptly. Leaders and managers do not provide a clear explanation for this delay.

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improvement to be good

Children's plans are not always updated to reflect their progress and staff do not consistently review their approach in response to changes. For example, one child has experienced a reduction in incidents of distress, but their plan has not been updated to reflect this or to identify new goals. Similarly, another child has made progress in developing their independence with personal care, but staff have not reviewed whether the frequency of support they receive remains necessary or could be gradually reduced. This limits opportunities to build on children's progress and support their continued development.

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improvement to be good

Children spend significant periods of time using phones and tablets. This limits children’s opportunities to develop their communication skills, interests and independence. Inspection report children's home: SC058603 4 The home is spacious, clean and welcoming. The children have a large outdoor space with a trampoline and swing chairs. They enjoy holidays and activities in the community including swimming.

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improvement to be good

Staff know the children well and understand how to support them when they become distressed. There is a calm atmosphere in the home. Sufficient staff are on duty to provide children with their required level of support and supervision. Specialist behavioural support services provide additional advice and support when this is needed.

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improvement to be good

Staff do not consistently record incidents involving children. This is a recurring shortfall. For example, staff sometimes administer PRN medication when a child is distressed, although this is part of their care plan, these occasions are not consistently recorded. Consequently, leaders and managers do not always have a complete picture of incidents in the home and cannot consistently identify patterns or evaluate how effectively staff respond.

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improvement to be good

Some staff do not raise staff practice and safeguarding concerns promptly. There are also occasions when staff do not record concerns at the time they occur. Some staff say that they are reluctant to raise concerns because they are worried about how colleagues may respond. While children have come to no harm because of the concerns raised, this does not support an open safeguarding culture in which staff feel confident to raise concerns about children or staff practice.

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improvement to be good

Leaders and managers are aware of these shortfalls and have completed a review of incidents that have come to their attention. Relevant professionals have been consulted with and identified further training for staff. These actions are recent and do not yet demonstrate a sustained improvement.

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improvement to be good

Leaders and managers do not keep safer recruitment practice under sufficient review. Staff files do not account for all staff reference checks.

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The effectiveness of leaders and managers: requires improvement to be good

There is a consistent and stable leadership and staff team. Most staff have worked at the home for over 2 years, many for much longer. This continuity contributes to stability for the children.

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The effectiveness of leaders and managers: requires improvement to be good

Working relationships in the staff team are poor. Some staff say that they feel bullied, intimidated or not listened to. Working relationships between some staff have deteriorated to the extent that they find it difficult to work together effectively. These difficulties continue despite attempts by leaders and managers to address them. Inspection report children's home: SC058603 5 These team dynamics affect communication and opportunities for staff to reflect openly on their practice. Staff do not always feel confident to raise concerns or assert professional challenge.

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The effectiveness of leaders and managers: requires improvement to be good

Staff are progressing with working towards their relevant qualifications, although some staff members remain out of timescales. The registered manager keeps the progress under review.

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The effectiveness of leaders and managers: requires improvement to be good

A lack of relevant and timely information impacts on leaders and managers being able to maintain effective oversight of children’s care. Leaders and managers do not take sufficient action to prevent regulatory shortfalls from recurring.

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The effectiveness of leaders and managers: requires improvement to be good

Feedback from professionals and family members is positive. Staff build relationships with social workers and family members who visit the home regularly. Inspection report children's home: SC058603 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare;

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Requirement Due date

and are familiar with, and act in accordance with, the home’s child protection policies (Regulation 12 (1) (2)(a)(v)(vi)(vii))

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Requirement Due date

In particular, the registered person must ensure that all staff understand and follow the home’s child protection policy and child’s risk assessments, and record and escalate concerns without delay. 15 November 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential;

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; 15 November 2026 Inspection report children's home: SC058603 7 ensure that staff work as a team where appropriate;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(b)(f)(h))

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Requirement Due date

In particular, the registered person should ensure that care plans are regularly reviewed and updated to reflect progress and that records of incidents provide a clear account of what has occurred.

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Requirement Due date

The registered person must take effective and prompt action to address staff practice and difficulties within the team.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect to references (Regulation 32 (1) (2)(a)(b) (3)(d)) 25 September 2026

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Requirement Due date

For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if,

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Requirement Due date

by the relevant date, the individual has attained— the Level 3 Diploma for Residential Childcare (England) ("the Level 3 Diploma");

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Requirement Due date

or a qualification which the registered person considers to be equivalent to the Level 3 Diploma. 15 November 2026 Inspection report children's home: SC058603 8 in the case of an individual who starts working in a care role in a home after 1st April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home; or in the case of an individual who was working in a care role in a home on 1st April 2014, 1st April 2016. (Regulation 32 (3)(b) (4)(a)(b) (5)(a)(b))

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Recommendation

 The registered person should ensure where children have specific health needs or conditions, staff work with the child’s placing authority to enable proper and immediate access to any specialist help in particular ensuring children have access to specialist dentists (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 34, paragraph 7.10)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to The Children’s Homes Regulations, including the quality standards’. Inspection report children's home: SC058603 9

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Children’s home details

Responsible individual: Solo-Steven Gisanrin

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Inspector

Matilda Clode, Social Care Inspector Inspection report children's home: SC058603 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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