Early years · Early years complaint outcome
Hopscotch Nursery
Summary
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- Inspection datesingle source
14 Sept 2026
- URN verified
2773017
Deep dive
What this report says
In plain English
criticalEarly years provider failed several welfare requirements, had registration suspended, then resigned its registration in October 2026.
Inspectors found the provider was not meeting several legal requirements, including safeguarding, supervision and key-person arrangements. The registration was suspended on 21 August 2026 because children may have been at risk of harm. The suspension was lifted on 9 September 2026 after the provider acted, but training for staff remained ineffective. The provider resigned its registration on 9 October 2026.
Going well
- Provider improved knowledge and understanding of safeguarding policies and procedures.
- Key-person system strengthened so children's needs are consistently met.
- Provider improved understanding of supporting children with special educational needs and disabilities.
- Suspension lifted after appropriate action removed the identified risk of harm.
To improve
- Provide staff with appropriate training and professional development to meet children's needs.
- Support for staff training and professional development remained ineffective at the regulatory visit.
- Oversee the mobile phone, camera and electronic device policy to ensure it is implemented.
Summary written by AI (claude-haiku-5-5) from the report text. It can miss nuance: the report itself is the record.
Tone of the report
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In line with other reports of this type.
How the report reads, start to finish
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Strengths
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No standout praise found.
Concerns
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- On 17 June, 07 and 12 August 2026, we received concerns that the provider was not meeting requirements relating to safeguarding policies and procedures, concerns about children's safety and welfare, child absences, staff: child ratios, safety and suitability of premises, environment and equipment and information and record keeping. p.1
- We also suspended the provider's registration on 21 August 2026 because we believe children may be at risk of harm. p.1
- Suspension allows time for the provider to take steps to reduce or eliminate the risk of harm to children. p.1
- We are satisfied that the identified risk of harm to children has been removed. p.3
- However, the support for staff in relation to training and professional development remains ineffective to ensure children benefit from quality learning experiences. p.2
Next steps
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What the report dwells on
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Anatomy of the report
How the report is built, against others of the same type and grade.
- Pages
- 3
- Words of findings
- 997
- longer than usual (typical 281)
- Reading level
- Hard
- Flesch 37, typical 42
- Average sentence
- 21 words
- Next steps
- 1
- typical 1
- Hedged sentences
- 4%
- “some”, “not always”, “most”…
Where the words go
Full report text
Summary of outcome
All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.
p.1
Summary of outcome
On 17 June, 07 and 12 August 2026, we received concerns that the provider was not meeting requirements relating to safeguarding policies and procedures, concerns about children's safety and welfare, child absences, staff: child ratios, safety and suitability of premises, environment and equipment and information and record keeping.
p.1
Summary of outcome
On 19 and 21 August 2026, we carried out an inspection and found the provider was not meeting some of these requirements.
p.1
Summary of outcome
Additionally, during the inspection on 19 and 21 August 2026, we found new areas of concern. This means that the provider was not meeting other requirements as set out in the Statutory framework for the early years foundation stage.
p.1
Summary of outcome
The report card and inspection outcome will be published in due course. Following the inspection, we served a welfare requirements notice on 24 August 2026. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.
p.1
Summary of outcome
We also suspended the provider's registration on 21 August 2026 because we believe children may be at risk of harm. Suspension allows time for the provider to take steps to reduce or eliminate the risk of harm to children. The provider has a right to appeal against a suspension. The provider may not provide childcare for which registration is required while the suspension is in place and may commit an offence if they do so.
p.1
Summary of outcome
n demonstrate how you intend to ensure that deployment of staff remains effective to that children are adequately supervised and kept within sight and hearing of staff at all times
p.1
Summary of outcome
n demonstrate how you intend to ensure that leaders and staff understand and adhere to the safeguarding children policy, with specific regard to the use of mobile phones
p.1
Summary of outcome
n demonstrate how you intend to ensure that any concerns about children's safety or welfare are reported without delay in line with local safeguarding children reporting procedures
p.1
Summary of outcome
n demonstrate how you intend to ensure procedures are in place to maintain records relating to any concerns about children's safety or welfare and that these are shared with other professionals, as appropriate, to meet children's needs
p.2
Summary of outcome
n demonstrate a clear understanding of procedures to follow in relation to children's absences
p.2
Summary of outcome
n demonstrate how you intend to implement an effective key-person system to ensure all children's needs are consistently met, particularly in the absence of their key person
p.2
Summary of outcome
n demonstrate how you will implement systems for the early identification of children with special educational needs and/or disabilities, so that children's needs are promptly identified and the appropriate targeted support is put in place
p.2
Summary of outcome
n demonstrate how you will ensure supervision arrangements are effectively implemented so that staff receive support, coaching, and training that promotes the interests of children and staff's continuous improvement
p.2
Summary of outcome
n provide staff with appropriate training and professional development opportunities to ensure they can meet children's needs and offer quality learning experiences for children
p.2
Summary of outcome
On 09 September 2026, we carried out a regulatory visit. The focus of the visit was to check whether the provider had met the safeguarding and welfare actions, raised at their last inspection. During the visit, we found the provider had met some of the safeguarding and welfare actions but not others.
p.2
Summary of outcome
We found the provider had improved their knowledge and understanding of safeguarding policies and procedures. The provider demonstrated how systems in place will ensure the effective deployment of staff so that children are adequately supervised and kept within sight and hearing of staff at all times. They demonstrated an ability to identify and respond appropriately to signs of possible abuse without delay and the procedures to follow in relation to children's absences. There is a suitable policy in place for the safe use of mobile phones, cameras and other electronic devices in the setting, which the provider will oversee to ensure it is implemented. The provider demonstrated how appropriate records will be maintained relating to any concerns about children's welfare and shared with other professionals. This all helps to protect children's welfare. The key-person system has been strengthened to ensure all children's needs are consistently met, particularly in the absence
p.2
Summary of outcome
of their key person. In addition, the provider demonstrated how effective supervision arrangements will be implemented. The provider has improved their knowledge and understanding of supporting children with special educational needs and/or disabilities so that their needs are met. However, the support for staff in relation to training and professional development remains ineffective to ensure children benefit from quality learning experiences.
p.2
Summary of outcome
In relation to the remaining area of concern, on 09 September 2026, we have served a further welfare requirements notice. This is a legal notice that requires the provider to take the actions below within the timescales set out. The provider will be able to give parents further information about this.
p.3
Summary of outcome
n provide staff with appropriate training and professional development opportunities to ensure they can meet children's needs and offer quality learning experiences for children
p.3
Summary of outcome
Additionally, during the regulatory visit on 09 September 2026, we lifted the suspension because the provider took appropriate action to deal with the matter that led to the suspension. We are satisfied that the identified risk of harm to children has been removed.
p.3
Summary of outcome
On 09 October 2026, the provider notified us of their wish to resign their registration. We accepted their resignation and they are no longer a registered childcare provider.
p.3
Publication of complaints
We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.
p.3
Publication of complaints
We publish details of complaints on our website for a period of five years.
p.3
Publication of complaints
For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .
p.3
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