Sanctuary Ltd Support Services

Inspection report for supported accommodation provider - monitoring visit: Sanctuary Ltd Support Services Sanctuary Ltd Support Services

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. It offers accommodation for up to 27 children and young people across one single-occupancy homes and 7 shared-living premises, which are limited to accommodating looked-after children and care leavers.

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provider

At the time of this inspection, the service was providing support for 2 children and one young person aged 18.

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provider

The registered service manager, who is also the nominated individual, registered with Ofsted in May 2024.

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This monitoring visit

A monitoring visit took place on 16 July 2026 due to Ofsted receiving notifications about serious incidents involving children. The inspectors found there were significant concerns about children’s safety and the leadership and management of the undertaking. Following this visit, 2 compliance notices were issued under regulation 4 and regulation 6. In addition, a notice restricting the accommodation was issued. This notice prevented any more children from being accepted into the supported accommodation.

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This monitoring visit

The purpose of this monitoring visit was to review the action the provider had taken to address the shortfalls highlighted in the compliance notices and review the restriction on the accommodation. The provider has failed to take sufficient action to meet the requirements of the compliance notice issued under regulation 4. This has been reissued. The provider has complied with the restriction of accommodation notice and this remains in place until 8 October 2026. Inspection report for supported accommodation provider - monitoring visit: Sanctuary Ltd Support Services The provider has implemented a new referral and compatibility assessment form to help them consider the needs of children referred to the service. This provides a framework to consider each child’s history as well as oversight of their progress, significant incidents, risk and support plans, and safeguarding concerns. This means the provider has a framework to consider children’s co-existent risks and needs. The

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This monitoring visit

provider has undertaken an in-depth review of previous children they have supported and shared lessons learned with the staffing team to support practice development.

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This monitoring visit

Leaders have also completed a review of learning from safeguarding incidents and children’s poor endings in the supported accommodation. Leaders are developing a better understanding of the strengths and weaknesses of their service. However, this learning is not yet embedded in practice.

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This monitoring visit

The provider has implemented improved monitoring systems to assist them in maintaining the health and safety of children they support. There are improvements in children’s environments, maintenance and repairs have been completed and hazards have been removed. Children’s accommodation is now clean and tidy. This encourages children to develop independence skills regarding maintaining their environment that they need as they move towards adulthood.

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This monitoring visit

The registered service manager has updated the children’s guide, to provide children with relevant information about what they are entitled to receive from the service. However, they have not clearly communicated these rights to children. Furthermore, staff have not ensured that children understand their rights and entitlements in a way that supports them to develop the knowledge and confidence to advocate for themselves independently in the future.

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This monitoring visit

The registered service manager has identified that staff require additional training so they can better support children who may be at risk of knife crime or child criminal exploitation. They have sourced external facilitators, so all staff can receive the relevant face-to-face training to help children, but this has not yet taken place.

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This monitoring visit

Previous requirements raised at the full inspection were not monitored at this inspection. These are restated. Inspection report for supported accommodation provider - monitoring visit: Sanctuary Ltd Support Services

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that each child is fully aware of their entitlements throughout the duration of their placement in supported accommodation, including—

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Requirement Due date

what they can expect from the provision of supported accommodation. (Regulation 4 (1) (2)(c)(h)(i))

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Requirement Due date

This requirement was made at the last inspection and is restated. 21 August 2026

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff— 21 August 2026 Inspection report for supported accommodation provider - monitoring visit: Sanctuary Ltd Support Services are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(f)(i)(ii)(vi))

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Requirement Due date

In particular, the registered service manager and staff must ensure that they understand potential risks, minimise risks and follow children’s risk assessments.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(b)(c))

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Requirement Due date

In particular, the registered person must ensure that children’s records are updated to reflect their individual needs, risks and behaviours, and their progress.

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Requirement Due date

This requirement was made at the last inspection and is restated. 21 August 2026

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account— 21 August 2026 Inspection report for supported accommodation provider - monitoring visit: Sanctuary Ltd Support Services the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons. (Regulations 32 (1)(a)(b)(c))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Sanctuary Ltd Support Services

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Supported accommodation provider details

Registered provider address: 128 City Road, London EC1V 2NX

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Supported accommodation provider details

Nominated individual: Ndabezinhle Ndlovu

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Supported accommodation provider details

Registered service manager: Ndabezinhle Ndlovu

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Inspectors

Amy Richards, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Sanctuary Ltd Support Services to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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