Regal Residential Care Limited

Inspection report for supported accommodation provider - monitoring visit: Regal Residential Care Limited Regal Residential Care Limited

p.1

Registered provider: Regal Residential Care limited

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service is operated by a private provider in the North West of England. The provider can accommodate up to 2 individuals in self- contained units where the accommodation is for the sole use of one person.

p.1

provider

At the time of the monitoring visit, one looked-after child was accommodated in one premises.

p.1

provider

There has been no registered person since the nominated individual, who was also the service manager, left their position in February 2026. There are no current applications in progress for these roles. The director of the service has changed the name of the company and has not informed Ofsted of their involvement.

p.1

provider

The inspector spoke to a child and a member of staff as part of the inspection.

p.1

This monitoring visit

This visit was undertaken to address specific concerns regarding a serious incident involving the police at the provider's supported accommodation premises. There were further concerns in respect of the management oversight and safeguarding practice of the service.

p.1

This monitoring visit

Leaders and managers fail to communicate effectively. No managers were available to speak to the inspector at the premises. The director of the service did not respond to calls or emails requesting information about children. Staff are unable to confirm if children had been admitted to the service, prior to the child currently living at the premises. Staff have been in their role for less than 2 months. This does not provide reassurance that children have been supported or kept safe. Inspection report for supported accommodation provider - monitoring visit: Regal Residential Care Limited Leaders and managers have admitted a child who staff cannot keep safe. The child has been missing from their home frequently, and for long periods. There have been several serious incidents with the child using alcohol and ketamine with younger children. Staff have accompanied the child to attend a substance misuse

p.1

This monitoring visit

appointment. However, this has not resulted in a reduction in substance misuse. This has had a significant impact on the child's mental and physical health. Furthermore, following a recent incident involving the police, the child is at risk of being criminalised.

p.2

This monitoring visit

Risk assessments do not give clear guidance to staff about how they can help children manage their vulnerabilities and lessen the risk of harm.

p.2

This monitoring visit

Leaders and managers fail to report serious incidents to Ofsted. There are no assurances from the provider that child protection procedures are followed.

p.2

This monitoring visit

Staff provide care within the setting, managing the child's medication and diet. The child does not have a lock on their bedroom door which would allow them private space. Staff give the child a small amount of daily spending money and buy food and clothing on their behalf. Staff keep kitchen knives locked in a safe in the office to manage risk. This restrictive practice is not in line with the service statement of purpose. The provider is operating outside of their conditions of registration.

p.2

This monitoring visit

Staff devise a weekly plan of activities for children. However, staff do not have access to key documents, including initial referral information, support plans and safe ways of working with children. This means that support plans are ineffective and children's progress is not evidenced.

p.2

This monitoring visit

Leaders and managers do not work effectively with social workers. The director has not responded to a meeting request to discuss the suitability of a child's placement for approximately three weeks.

p.2

This monitoring visit

Staff said that they feel supported and contact management when needed. However, there is no evidence that staff had called managers when a child returned to the premises following a mental health crisis.

p.2

This monitoring visit

There are no clear 'on call' arrangements when children or staff need help. Leaders and managers do not demonstrate sufficient accountability for their role in overseeing support and safeguarding vulnerable children. Inspection report for supported accommodation provider - monitoring visit: Regal Residential Care Limited

p.2

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

p.3

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

p.3

Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

p.3

Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

p.3

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(b)(c)(f)) 18 October 2026

p.3

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.3

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.3

Requirement Due date

are protected from harm; 18 October 2026 Inspection report for supported accommodation provider - monitoring visit: Regal Residential Care Limited are enabled to keep themselves safe;

p.3

Requirement Due date

have their individual needs met. (Regulation 5 (2)(a)(i)(ii)(iii)) The support standard is that children receive individual and tailored support that meets their needs.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

p.4

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

p.4

Requirement Due date

keep the child's support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child's needs continue to be met and that the child is kept safe;

p.4

Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child's support needs to be changed, including where that change may mean that the child requires more intensive support.

p.4

Requirement Due date

(Regulation 4 (2)(a)(b)(c)(f)) 18 October 2026

p.4

Requirement Due date

The registered person must give notice in writing to the CIECSS, as soon as it is reasonably practicable to do so, if any of the following events take place or are expected by the registered person to take place—

p.4

Requirement Due date

a person other than the registered person carries on or manages the supported accommodation undertaking;

p.4

Requirement Due date

a person ceases to carry on or manage the supported accommodation undertaking;

p.4

Requirement Due date

if the registered provider is an organisation—

p.4

Requirement Due date

the organisation's name or address changes; 11 September Inspection report for supported accommodation provider - monitoring visit: Regal Residential Care Limited any change of director, manager, secretary or other similar officer of the organisation;

p.4

Requirement Due date

any change in the identity of the nominated individual;

p.5

Requirement Due date

if the registered provider is a company—

p.5

Requirement Due date

any change in ownership of the company. (Regulation 34 (1)(a)(b)(e)(i)(ii)(iii)(f)) The registered provider must appoint an individual to manage the supported accommodation undertaking if—

p.5

Requirement Due date

there is no registered service manager in respect of the undertaking, and

p.5

Requirement Due date

is not, or does not intend to be, in day-to-day charge of the supported accommodation undertaking.

p.5

Requirement Due date

If the registered provider appoints a person to manage the supported accommodation undertaking, the registered provider must, without delay, give the CIECSS notice of—

p.5

Requirement Due date

the name of the person so appointed, and

p.5

Requirement Due date

the date on which the appointment takes effect. (Regulation 14 (1)(a)(b)(i)(ii)(iii) 2(a)(b)) 11 September

p.5

Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

p.5

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Regal Residential Care Limited

p.5

Supported accommodation provider details

Registered provider: Regal Residential Care limited

p.6

Supported accommodation provider details

Registered provider address: Anfield Business Centre, Suite 107, 58 Breckfield Road South, Liverpool L6 5DR

p.6

Inspector

Sue Garner, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Regal Residential Care Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

p.6

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.7