Red Balloon Educational Trust-Norfolk

Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 1 Red Balloon Educational Trust-Norfolk 76 Earlham Road, Norwich, Norfolk NR2 3DF

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report:

Overall outcome The school does not meet all of the independent school standards that were checked during this inspection

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report:

At its most recent inspection, the school was judged to not meet all of the independent school standards and associated requirements.

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report:

The purpose of this inspection was to monitor the progress the school has made in meeting the independent school standards and other requirements that it was judged to not comply with at its previous inspection.

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Part 8. Quality of leadership in and management of schools

When we carry out progress monitoring inspections of independent schools, we report on the school’s likely compliance with part 8 of the independent school standards first. Under part 8, the proprietor is required to ensure that the school meets all of the independent school standards consistently. The standard in part 8 is intended to ensure that the quality of leadership and management at the school is sufficient for that purpose.

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Part 8. Quality of leadership in and management of schools

At the time of the emergency inspection in November 2025, inspectors found that the proprietor had not carried out its statutory responsibilities to ensure that all of the independent school standards (the standards) were consistently met. Arrangements for safeguarding were not effective. There had been high staff turnover. Some leadership positions were vacant. There was a lack of quality assurance and oversight. Governance was weak.

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Part 8. Quality of leadership in and management of schools

In the school’s action plan, the proprietor proposed to appoint substantive senior leaders capable of rapid school improvement. They indicated that they would strengthen governance. This would include specialist representation for special educational needs and/or disabilities (SEND) from the local authority. There would be a monitoring cycle to Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 2 ensure continuing compliance with the standards. They proposed to take action to improve staff wellbeing. The time for completion was set as April 2026.

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Part 8. Quality of leadership in and management of schools

The proprietor has not secured the improvement outlined in the action plan. Several staff that were in post at the time of the last inspection left. The school went through a period of being understaffed. This limited the pace of improvement. There is a new senior leadership team which is recently formed. The onboarding process for these staff took place over several months. The proprietor has ensured that the school is now fully staffed. The staff are keen to make the changes required. They feel looked after through this period of change. They appreciate the focus on wellbeing that the new senior leadership team has.

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Part 8. Quality of leadership in and management of schools

Governance remains weak. A number of governors left the governing body. This now consists of the chair of the governing board who is a member of the proprietor body and a parent governor. A senior representative from the local authority is providing support and challenge to the proprietor and the school leaders. The proprietor has worked with external organisations, including the local authority, to strengthen quality assurance. They have audited closely the arrangements for safeguarding, for instance.

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Part 8. Quality of leadership in and management of schools

The school’s action plan for improvement has been reviewed. It is detailed with sharp targets and success criteria. Leaders have implemented a cycle of quality assurance processes. These link to timely review of the plan.

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Part 8. Quality of leadership in and management of schools

The standard in this part remains unmet.

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Curriculum

At the time of the last emergency inspection, the curriculum was underdeveloped. There was an offer that all pupils followed regardless of their ability or whether it fulfilled their needs.

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Curriculum

In the school’s action plan, the proprietor proposed to review the curriculum offer to make sure that it was relevant for pupils’ needs. Leaders recognised the need to ensure that pupils’ knowledge builds securely over time.

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Curriculum

Improvements to the curriculum have been slow. This is due to reduced leadership capacity for a period. Now that there is a full senior leadership team, actions are being implemented. Leaders have considered how the curriculum will meet the needs of the pupils they serve. For example, they altered the timings of when pupils study core subjects and when they study the wider curriculum. There is an ambition to increase the vocational offer. However, the curriculum itself is still under construction. As yet, leaders have not ensured that the curriculum will help pupils achieve their education, health and care (EHC) plan targets. Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 3 In some subjects, learning develops as it should. However, it remains the case that there is a lack of adaptation of the curriculum for the specific needs of the pupils. Leaders have not considered how subjects and content connect. Therefore, pupils find it difficult to build

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Curriculum

The requirements for this standard remain unmet.

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Teaching

At the time of the last emergency inspection, the curriculum was not taught well. Staff had little guidance on how to meet pupils’ needs as outlined in their EHC plans.

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Teaching

In the school’s action plan, the proprietor indicated that staff would receive training on adaptive teaching and how to deliver the intended curriculum.

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Teaching

The development of teaching is in its early stages. As yet, there has not been sufficient improvement to the curriculum to inform its delivery. Staff are using the training they have received on adaptive teaching. They make adjustments, for instance, with resources and positioning in the lesson. They alter the pace of the lesson to ensure that pupils understand. Staff do this successfully as pupils remain engaged in their learning. However, there is more work to do to understand the misconceptions pupils have and to address them.

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Teaching

The requirements for this standard remain unmet.

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Assessment

At the time of the last emergency inspection, staff were not using assessment effectively to inform their next steps in teaching.

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Assessment

In the school’s action plan, the proprietor proposed to put in a system to monitor and track pupils’ progress.

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Assessment

Teachers are following a system to track pupils’ progress. However, staff are not using their ongoing assessment of pupils’ work to identify gaps in knowledge and misconceptions to inform future teaching. Pupils report that in some subjects they do not receive feedback. Therefore, they are not sure what they need to do to improve.

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Assessment

The requirements for this standard remain unmet. Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 4

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Safeguarding

At the time of the last emergency inspection, arrangements to safeguard pupils were not effective. Staff did not have a secure understanding of safeguarding matters. The safeguarding policy was not sufficiently followed. Incidents of serious harm were not dealt with as they should be. Serious concerns about staff conduct had not been reported to the local authority designated officer (LADO).

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Safeguarding

In the school’s action plan, the proprietor proposed to appoint a suitably qualified designated safeguarding lead (DSL), to undertake a safeguarding review with the local authority and ensure that staff received the training required.

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Safeguarding

Safeguarding arrangements are now robust. The school has 3 suitably qualified DSLs. The DSLs understand clearly when and how to report concerns to external agencies, including to the LADO. There has been extensive engagement with the local authority’s safeguarding team. Local authority officers have made several visits to ensure that staff receive suitable safeguarding training as well as use the school’s electronic safeguarding system appropriately. Staff have welcomed the training they receive for safeguarding. They also find the staff briefings on safeguarding matters useful.

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Safeguarding

The safeguarding policy has been reviewed. It reflects government guidance and local authority procedures. It is published on the website for parents and carers to access. Staff have received training on the application of the policy. It is also the case that they understand clearly how to manage and administer medicines.

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Supervision of pupils

At the time of the last emergency inspection, the standard regarding the supervision of pupils was met. The Department for Education (DfE) commissioned inspectors to consider the supervision of pupils for this inspection.

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Supervision of pupils

The supervision of pupils is appropriate. After the last inspection, the school went through a period where it was understaffed. Leaders found it difficult to manage staff to pupil ratios. However, this is not the case currently. The school is fully staffed. There is a new electronic sign-in system. This means that leaders can keep a close eye on staff-to-pupil ratios and adjust accordingly. There is a rota of duties in place. This ensures the supervision of pupils at all times. Off-site activities are appropriately staffed.

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Supervision of pupils

The proprietor refurbished the building and reconfigured spaces. The ‘quiet room’ was decommissioned. There is a dedicated therapy space which is run by a therapist. Teaching Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 5 spaces are now throughout the building. This enables closer supervision of pupils during the school day.

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Anti-bullying

At the time of the last emergency inspection, there was a lack of understanding at the school with regard to accurately identifying and recording bullying. Bullying was not prevented from re-occurring.

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Anti-bullying

In the school’s action plan, the proprietor proposed to review the school’s anti-bullying policy. Staff, families and pupils would be briefed on the policy and how the school would address such incidents. The proprietor would track incidents to ensure that they had been correctly identified and addressed.

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Anti-bullying

Anti-bullying procedures have been strengthened. There is clear guidance to staff, families and pupils on how to report incidents of bullying. The DSLs look closely at cases and involve parents promptly to seek resolutions. The proprietor’s central staff have sight of the cases and discuss with the DSLs the response and future action. There is clear recording on the school’s electronic safeguarding system. Pupils understand what bullying is and are confident to report it.

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Admissions and attendance

At the time of the last standard inspection in January 2025, the standard related to maintaining the admissions and attendance registers in accordance with the School Attendance (Pupil Registration) (England) Regulations 2024 was met. The DfE commissioned inspectors to consider this standard.

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Admissions and attendance

The admissions register is kept in accordance with the regulations. However, the attendance register is not. During the period of instability, there was inaccurate coding of pupils’ absence. Leaders are working with attendance officers from the local authority to correct the errors in the attendance register. The new senior leadership team understands their duties with regard to the DfE’s publication, ‘Working together to improve school attendance’, August 2024. They ensure that staff follow attendance protocols, such as first-day calling.

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Admissions and attendance

This standard is not met. Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 6

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Risk assessment

At the time of the last emergency inspection, the school’s risk assessment policy was not routinely followed. Some pupils’ risk assessments were not sufficiently clear and were not followed as intended. Off-site risk assessments were not available.

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Risk assessment

In the school’s action plan, the proprietor proposed to check that all staff were familiar with the policy and adhered to it. It was proposed to re-write pupils’ risk assessments.

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Risk assessment

The risk assessment policy is clear in its expectations as to how staff are to mitigate risks. Staff have received training with regard to how to follow risk assessments, including when off site. During the inspection, staff conducted a trip for pupils to the cinema. Inspectors saw first-hand the mitigation of risk. Staff had a clear understanding of their responsibilities. The documentation for off-site visits shows pertinent consideration of risk.

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Risk assessment

Pupils’ risk assessments have been updated. This includes when there are behavioural incidents. This is so staff are well informed as to how to manage future situations.

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The recruitment checks made on staff, supply staff and the proprietor

At the time of the last emergency inspection, safer recruitment checks were not followed. The proprietor had not conducted checks on a person’s medical fitness or section 128 checks on those in leadership and management positions.

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The recruitment checks made on staff, supply staff and the proprietor

In the school’s action plan, the proprietor proposed to ensure that the appropriate safer recruitment training was undertaken. This also included ensuring that the appropriate checks were undertaken when appointing new staff. The proprietor proposed to follow the protocols for the use of supply staff.

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The recruitment checks made on staff, supply staff and the proprietor

The local authority has checked that the school is following safer recruitment practice. This includes when they hire supply staff. The documentation for the use of supply staff is in place. The proprietor has ensured that medical fitness checks have been undertaken. Additionally, leaders who are new to the school have been checked for section 128.

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The single central record of these recruitment checks

At the time of the last emergency inspection, the school’s single central record had not been maintained in line with statutory guidance.

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The single central record of these recruitment checks

In the school’s action plan, the proprietor proposed to correct and maintain an accurate single central record. Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 7 The local authority has conducted checks on the school’s single central record. Leaders have acted on the advice from the local authority. They have also undertaken training on how to maintain an accurate single central record. This is now accurate and contains the requirements as set out in the DfE’s latest publication, ‘Keeping Children Safe in Education’.

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Part 7. Manner in which complaints are handled

At the time of the standard inspection in January 2025, the standard in this part was met. The DfE commissioned inspectors to consider how complaints are handled.

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Part 7. Manner in which complaints are handled

The school’s complaints policy covers how complaints should be handled. The procedures for how to make a complaint are clearly set out. The policy includes appropriate timescales for a response to the concern raised. After a review of the policy, the proprietor rewrote the section that details constitution of the panel for stage 3. It makes it explicit that this will include a person who is independent of the management and running of the school.

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Part 7. Manner in which complaints are handled

Leaders have worked with the local authority where complaints have been made. These have been thoroughly investigated by the local authority. Leaders maintain complete records. The proprietor has a log that is held centrally to maintain oversight of complaints and their outcomes over time.

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The school’s accessibility plan

At the time of the last emergency inspection, the school did not provide evidence that it meets the requirements of schedule 10 of the Equality Act 2010.

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The school’s accessibility plan

The school’s action plan did not detail action in relation to this. However, the school now has an accessibility plan which is published on the website. This fulfils the requirements.

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About this inspection

Inspectors carried out this inspection under sections 109(1) and (2) of the Education and Skills Act 2008, at the request of the registration authority for independent schools. Inspectors checked the school’s compliance with the independent school standards. These are the requirements set out in the schedule to the Education (Independent School Standards) Regulations 2014. Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 8 Following our renewed inspection framework, all inspections are now led by His Majesty’s Inspectors (HMIs) or by Ofsted Inspectors (OIs) who have previously served as HMIs.

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About this inspection

This inspection was conducted without notice. The school had previously arranged for a trip to take place during the afternoon of the inspection. For inspectors to gather evidence for all the commission requirements, the inspection was extended into the morning of a second day. This took place on site.

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About this inspection

Inspectors spoke with the chair of the proprietor body, a member of the proprietor body, a director of education for the trust, the interim headteacher, senior leaders, staff and pupils. They also met with a senior officer for the local authority. The lead inspector spoke via telephone to a safeguarding officer from the local authority.

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About this inspection

An emergency inspection took place on 18 November 2025. At that time, the school did not comply with several of the independent school standards.

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About this inspection

After the emergency inspection, the DfE required the school to prepare an action plan. This was a statutory requirement. Ofsted evaluated the school’s action plan on 17 February 2026. This was deemed to be acceptable with modifications. The DfE rejected the school’s action plan on 19 May 2026.

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About this inspection

This was the first monitoring inspection since the emergency inspection.

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About this inspection

The school caters for pupils with SEND. All pupils have an EHC plan relating to their social, emotional and mental health needs. Currently, there are no pupils who are attending the school in key stage 5.

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About this inspection

The school uses one unregistered alternative provision.

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About this inspection

Since the emergency inspection took place, the school has operated without a substantive headteacher. An interim headteacher joined the school on a temporary basis in February 2026. The assistant headteacher for curriculum joined the school at the end of November 2025. He did not assume this role but instead took up the position of deputy headteacher. A new assistant headteacher in charge of pastoral matters and safeguarding joined the school in April 2026.

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Team inspector

Dave Gibson His Majesty’s Inspector Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 9

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About this school

Proprietor Red Balloon Educational Trust Headteacher Mrs Louise Fisher Type of school Other independent special school Capacity 20

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compulsory school age on roll

Age range of pupils 11 to 18 Gender of pupils Mixed Annual fees for day pupils £35,000 Email address norfolk-admin@rbet.ac

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Part 1. Quality of education provided

 2(1) The standard in this paragraph is met if- – 2(1)(b) the written policy, plans and schemes of work- – 2(1)(b)(i) take into account the ages, aptitudes and needs of all pupils, including those pupils with an EHC plan; and  3 The standard in this paragraph is met if the proprietor ensures that the teaching at the school- – 3(a) enables pupils to acquire new knowledge and make good progress according to their ability so that they increase their understanding and develop their skills in the subjects taught; – 3(d) shows a good understanding of the aptitudes, needs and prior attainments of the pupils, and ensures that these are taken into account in the planning of lessons; – 3(e) demonstrates good knowledge and understanding of the subject matter being taught; – 3(f) utilises effectively classroom resources of a good quality, quantity and range; – 3(g) demonstrates that a framework is in place to assess pupils’ work regularly and

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Part 1. Quality of education provided

thoroughly and use information from that assessment to plan teaching so that pupils can progress; Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 10

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Part 3. Welfare, health and safety of pupils

 15 The standard in this paragraph is met if the proprietor ensures that an admission and attendance register is maintained in accordance with the Education (Pupil Registration) (England) Regulations 2006[13].

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Part 8. Quality of leadership in and management of schools

 34(1) The standard about the quality of leadership and management is met if the proprietor ensures that persons with leadership and management responsibilities at the school- – 34(1)(a) demonstrate good skills and knowledge appropriate to their role so that the independent school standards are met consistently; – 34(1)(b) fulfil their responsibilities effectively so that the independent school standards are met consistently; and

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Part 3. Welfare, health and safety of pupils

 7 The standard in this paragraph is met if the proprietor ensures that- – 7(a) arrangements are made to safeguard and promote the welfare of pupils at the school; and – 7(b) such arrangements have regard to any guidance issued by the Secretary of State.  10 The standard in this paragraph is met if the proprietor ensures that bullying at the school is prevented in so far as reasonably practicable, by the drawing up and implementation of an effective anti-bullying strategy.  14 The standard in this paragraph is met if the proprietor ensures that pupils are properly supervised through the appropriate deployment of school staff.  16 The standard in this paragraph is met if the proprietor ensures that- – 16(a) the welfare of pupils at the school is safeguarded and promoted by the drawing up and effective implementation of a written risk assessment policy; and – 16(b) appropriate action is taken to reduce risks that are identified.

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Part 4. Suitability of staff, supply staff, and proprietors

 18(2) The standard in this paragraph is met if- – 18(2)(a) no such person is barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act where that person is or will be engaging in activity which is regulated activity within the meaning of Part 1 of Schedule 4 to that Act; Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 11 – 18(2)(b) no such person carries out work, or intends to carry out work, at the school in contravention of a prohibition order, an interim prohibition order, or any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act, or any disqualification, prohibition or restriction which takes effect as if contained in either such direction; – 18(2)(c) the proprietor carries out appropriate checks to confirm in respect of each such person- – 18(2)(c)(i) the person’s identity; – 18(2)(c)(ii) the person’s medical fitness;

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Part 4. Suitability of staff, supply staff, and proprietors

– 18(2)(c)(iii) the person’s right to work in the United Kingdom; and – 18(2)(c)(iv) where appropriate, the person’s qualifications; – 18(2)(d) the proprietor ensures that, where relevant to any such person, an enhanced criminal record check is made in respect of that person and an enhanced criminal record certificate is obtained before or as soon as practicable after that person’s appointment; – 18(2)(e) in the case of any person for whom, by reason of that person living or having lived outside the United Kingdom, obtaining such a certificate is not sufficient to establish the person’s suitability to work in a school, such further checks are made as the proprietor considers appropriate, having regard to any guidance issued by the Secretary of State; and  18(3) The checks referred to in sub-paragraphs (2)(c) and (except where sub- paragraph (4) applies) (2)(e) must be completed before a person’s appointment.

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Part 4. Suitability of staff, supply staff, and proprietors

 19(2) The standard in this paragraph is met if- – 19(2)(a) a person offered for supply by an employment business to the school only begins to work at the school if the proprietor has received- – 19(2)(a)(i) written notification from the employment business in relation to that person- – 19(2)(a)(i)(aa) that the checks referred to in paragraph 21(3)(a)(i) to (iv), (vii) and (b) have been made to the extent relevant to that person; – 19(2)(a)(i)(bb) that, where relevant to that person, an enhanced criminal record check has been made and that it or another employment business has obtained an enhanced criminal record certificate in response to such a check; and – 19(2)(a)(i)(cc) if the employment business has obtained such a certificate before the person is due to begin work at the school, whether it disclosed any matter or information; and – 19(2)(a)(ii) a copy of any enhanced criminal record certificate obtained by an

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Part 4. Suitability of staff, supply staff, and proprietors

employment business before the person is due to begin work at the school; Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 12 – 19(2)(b) a person offered for supply by an employment business only begins work at the school if the proprietor considers that the person is suitable for the work for which the person is supplied; – 19(2)(c) before a person offered for supply by an employment business begins work at the school the person’s identity is checked by the proprietor of the school (irrespective of any such check carried out by the employment business before the person was offered for supply); – 19(2)(d) the proprietor, in the contract or other arrangements which the proprietor makes with any employment business, requires the employment business to provide- – 19(2)(d)(i) the notification referred to in paragraph (a)(i); and – 19(2)(d)(ii) a copy of any enhanced criminal record certificate which the employment

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Part 4. Suitability of staff, supply staff, and proprietors

business obtains,  19(3) Except in the case of a person to whom sub-paragraph (4) applies, the certificate referred to in sub-paragraph (2)(a)(i)(bb) must have been obtained not more than 3 months before the date on which the person is due to begin work at the school.  20(6) The standard in this paragraph is met in relation to an individual ("MB"), not being the Chair of the school, who is a member of a body of persons corporate or unincorporate named as the proprietor of the school in the register or in an application to enter the school in the register, if- – 20(6)(a) MB- – 20(6)(a)(i) is not barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act where that individual is or will be engaging in activity which is regulated activity within the meaning of Part 1 of Schedule 4 of that Act; and – 20(6)(a)(ii) does not carry out work, or intend to carry out work, at the school in

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Part 4. Suitability of staff, supply staff, and proprietors

contravention of a prohibition order, an interim prohibition order, or any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act or any disqualification, prohibition or restriction which takes effect as if contained in either such direction; – 20(6)(b) subject to sub-paragraphs (7) to (8), the Chair of the school makes the following checks relating to MB- – 20(6)(b)(i) where relevant to the individual, an enhanced criminal record check; – 20(6)(b)(ii) checks confirming MB’s identity and MB’s right to work in the United Kingdom; and – 20(6)(b)(iii) where, by reason of MB’s living or having lived outside the United Kingdom, obtaining an enhanced criminal record certificate is not sufficient to establish MB’s suitability to work in a school, such further checks as the Chair of the school considers appropriate, having regard to any guidance issued by the Secretary of State; Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 13

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Part 4. Suitability of staff, supply staff, and proprietors

– 20(6)(c) subject to sub-paragraph (8), where the Secretary of State makes a request for an enhanced criminal record check relating to MB countersigned by the Secretary of State to be made, such a check is made.  21(1) The standard in this paragraph is met if the proprietor keeps a register which shows such of the information referred to in sub-paragraphs (3) to (7) as is applicable to the school in question.  21(2) The register referred to in sub-paragraph (1) may be kept in electronic form, provided that the information so recorded is capable of being reproduced in legible form.  21(3) The information referred to in this sub-paragraph is- – 21(3)(a) in relation to each member of staff ("S") appointed on or after 1st May 2007, whether- – 21(3)(a)(i) S’s identity was checked; – 21(3)(a)(ii) a check was made to establish whether S is barred from regulated activity relating to children in accordance with section 3(2) of the 2006 Act;

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Part 4. Suitability of staff, supply staff, and proprietors

– 21(3)(a)(iii) a check was made to establish whether S is subject to any direction made under section 128 of the 2008 Act or section 142 of the 2002 Act or any disqualification, prohibition or restriction which takes effect as if contained in such a direction; – 21(3)(a)(iv) checks were made to ensure, where appropriate, that S had the relevant qualifications; – 21(3)(a)(v) an enhanced criminal record certificate was obtained in respect of S; – 21(3)(a)(vi) checks were made pursuant to paragraph 18(2)(d); – 21(3)(a)(vii) a check of S’s right to work in the United Kingdom was made; and – 21(3)(a)(viii) checks were made pursuant to paragraph 18(2)(e), – 21(3)(b) in relation to each member of staff ("S"), whether a check was made to establish whether S is subject to a prohibition order or an interim prohibition order, including the date on which such check was completed.  21(5) The information referred to in this sub-paragraph is, in relation to supply staff-

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Part 4. Suitability of staff, supply staff, and proprietors

– 21(5)(a) whether written notification has been received from the employment business that- – 21(5)(a)(i) checks corresponding to those referred to in sub-paragraph (3)(a)(i) to (iv), (vi) and (vii) have been made to the extent relevant to any such person; and – 21(5)(a)(ii) an enhanced criminal record check has been made and that it or another employment business has obtained an enhanced criminal record certificate in response to such a check, – 21(5)(b) whether a check has been made in accordance with paragraph 19(2)(e) together with the date the check was completed; and Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 14 – 21(5)(c) where written notification has been received from the employment business in accordance with a contract or other arrangements referred to in paragraph 19(2)(d) that it has obtained an enhanced criminal record certificate, whether the employment business supplied a copy of the certificate to the school.

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Part 4. Suitability of staff, supply staff, and proprietors

 21(6) The information referred to in this sub-paragraph is, in relation each member ("MB") of a body of persons named as the proprietor appointed on or after 1st May 2007, whether the checks referred to in paragraph 20(6)(b) were made, the date they were made and the date on which the resulting certificate was obtained.

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Part 6. Provision of information

 32(1) The standard in this paragraph is met if the proprietor ensures that- – 32(1)(c) particulars of the arrangements for meeting the standard contained in paragraph 7 are published on the school’s internet website or, where no such website exists, are provided to parents on request;

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Part 7. Manner in which complaints are handled

 33 The standard about the manner in which complaints are handled is met if the proprietor ensures that a complaints procedure is drawn up and effectively implemented which deals with the handling of complaints from parents of pupils and which- – 33(a) is in writing; – 33(b) is made available to parents of pupils; – 33(c) sets out clear time scales for the management of a complaint; – 33(d) allows for a complaint to be made and considered initially on an informal basis; – 33(e) where the parent is not satisfied with the response to the complaint made in accordance with sub-paragraph (d), establishes a formal procedure for the complaint to be made in writing; – 33(f) where the parent is not satisfied with the response to the complaint made in accordance with sub-paragraph (e), makes provision for a hearing before a panel appointed by or on behalf of the proprietor and consisting of at least three people

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Part 7. Manner in which complaints are handled

who were not directly involved in the matters detailed in the complaint; – 33(g) ensures that, where there is a panel hearing of a complaint, one panel member is independent of the management and running of the school; – 33(h) allows for a parent to attend and be accompanied at a panel hearing if they wish; – 33(i) provides for the panel to make findings and recommendations and stipulates that a copy of those findings and recommendations is- – 33(i)(i) provided to the complainant and, where relevant, the person complained about; and Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 15 – 33(i)(ii) available for inspection on the school premises by the proprietor and the head teacher; – 33(j) provides for a written record to be kept of all complaints that are made in accordance with sub-paragraph (e) and- – 33(j)(i) whether they are resolved following a formal procedure, or proceed to a panel hearing; and

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Part 7. Manner in which complaints are handled

– 33(j)(ii) action taken by the school as a result of those complaints (regardless of whether they are upheld); and – 33(k) provides that correspondence, statements and records relating to individual complaints are to be kept confidential except where the Secretary of State or a body conducting an inspection under section 109 of the 2008 Act requests access to them.

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Part 8. Quality of leadership in and management of schools

– 34(1)(c) actively promote the well-being of pupils. Red Balloon Educational Trust-Norfolk, 22 to 23 June 2026 16 education and skills for children and learners of all ages, and inspects and regulates services that care for children and young people

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Part 8. Quality of leadership in and management of schools

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Part 8. Quality of leadership in and management of schools

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Part 8. Quality of leadership in and management of schools

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