Future19

Inspection report for supported accommodation provider: Future19 1 Future19 Registered provider: Future19

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Inspected under the social care common inspection framework

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provider

A private provider operates this supported accommodation service. The service can accommodate up to 21 children in 4 shared or group-living homes which are limited to accommodating looked-after children or care leavers.

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provider

At the time of the inspection, 17 looked-after children or care leavers, aged 16 and 17, were using the service.

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provider

The manager registered with Ofsted when the service was registered in May 2024.

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provider

Inspection dates: The inspection was announced on 17 August 2026 and started that day. The inspectors were on site on 19 and 20 August 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months. Inspection report for supported accommodation provider: Future19 2

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Summary of findings

Children benefit from stable relationships and receive tailored support that promotes their independence, community integration and preparation for adulthood.

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Summary of findings

Staff understand children’s individual needs and provide opportunities that support learning, safety and positive experiences. Children’s views influence their support packages as they move towards greater independence.

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Summary of findings

Risk assessments do not consistently identify known risks or provide staff with clear guidance to support children. Recruitment checks and monitoring arrangements also require improvement.

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Summary of findings

Leaders and managers provide direction and respond promptly when concerns are identified, but quality assurance processes do not consistently identify shortfalls. Supervision and team meetings do not always focus sufficiently on children’s experiences, needs and feedback. This limits opportunities for reflection and service development.

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Overall experiences and progress of children

Staff provide stability and consistency that helps children develop a sense of permanence and belonging as they progress towards independence and adulthood. Children are happy living in their accommodation and settle quickly. They develop trusting relationships with staff, who are available to support them throughout the day if needed.

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Overall experiences and progress of children

Staff effectively help to prepare children for their futures. They support them to develop independence and life skills that reflect their individual needs, and at a pace that enables them to consolidate their learning. Children also benefit from opportunities such as volunteering and growing their own food. Children spoke positively of the skills that they have developed and their plans for the future. However, children are not allowed to have front door keys to access their accommodation. This blanket decision is not in line with regulation and does not take account of children’s personal development or circumstances.

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Overall experiences and progress of children

For unaccompanied children seeking asylum, staff are skilled in identifying their individual needs. Children receive personalised support to help them to integrate into the local community and access resources and services that reflect their backgrounds. Staff respect and celebrate children’s histories, faiths, beliefs, languages and cultures. They support children to develop their English language skills while also providing information in their preferred language.

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Overall experiences and progress of children

Children access varied social, educational and recreational opportunities. Staff use activities to develop children’s learning and practical skills. Children develop travel skills, learn about British culture and understand how to keep themselves safe. They are supported to participate in faith-based activities if they wish to. Inspection report for supported accommodation provider: Future19 3 Children’s views influence the support that they receive, and they have regular opportunities to provide feedback on the service. Children understand how to complain and receive accessible information about this.

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Overall experiences and progress of children

Planning for children leaving the service is not always effective. Two children experienced unexpected endings because their needs were not fully identified at admission and they were not yet ready to live in supported accommodation. Leaders and managers have taken learning from these situations and strengthened the admissions and matching process. However, one child due to move on has not been allocated a personal adviser promptly. Staff have challenged this to ensure that children receive better planned and positive endings to their placements.

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How well children are helped and protected

Children’s risk assessments are not thorough. Their individual and referral assessments do not always detail all known risks or provide staff with effective guidance on how to manage and reduce these. This may result in children receiving inconsistent or unsafe responses when they are at risk of harm.

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How well children are helped and protected

Monitoring and surveillance arrangements are not routinely reviewed. For example, internal CCTV coverage arrangements are not regularly reviewed to ensure that these reflect safeguarding concerns. This means children are not given maximum privacy or freedom.

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How well children are helped and protected

Some fixtures and fittings in the premises visited as part of this inspection require attention. These include door fixtures, paintwork, fencing and pipework coverings, which could pose a fire risk. Excessive information signage also detracts from the homely environment and may make it harder for children to quickly identify important information.

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How well children are helped and protected

Staff recruitment practices are not consistently robust. Leaders and managers do not always verify references for staff who have previously worked with children or vulnerable adults. This means that they may not have sufficient assurance about previous employment concerns.

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How well children are helped and protected

If children go missing from their accommodation, staff follow their individual plans to coordinate an appropriate response. Staff distinguish between dangerous situations and age-appropriate risk-taking. Children rarely go missing from their homes.

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How well children are helped and protected

As part of their journey to independence and adulthood, staff help children to develop the skills and understanding to keep themselves safe. Staff have meaningful conversations that develop children’s personal awareness. This includes helping children recognise and manage unhealthy relationships. Staff understand children’s vulnerabilities and provide appropriate support. Inspection report for supported accommodation provider: Future19 4

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The effectiveness of leaders and managers

The service has a permanent and experienced registered service manager who is supported by a capable management team. Managers promote a positive culture with clear roles and responsibilities. They appropriately advocate for children and challenge placing authorities when necessary.

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The effectiveness of leaders and managers

Leaders and managers have high expectations and aspirations for children. The registered service manager monitors children’s individual progress towards independence and assesses the impact of each child’s placement. This helps ensure children’s support remains focused on their future outcomes.

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The effectiveness of leaders and managers

Leaders and managers prioritise staff wellbeing and development. Staff are offered flexible working arrangements, which supports staff retention and helps to maintain appropriate staffing levels across the service. They benefit from a comprehensive induction and training programme that also takes account of children’s individual needs and circumstances.

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The effectiveness of leaders and managers

Formal staff supervision and team meetings do not consistently focus on children’s experiences. Discussions do not always consider children’s needs, plans or feedback. This means opportunities to reflect on individual children and staff practice may be missed.

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The effectiveness of leaders and managers

Managers’ monitoring processes do not consistently identify shortfalls. For example, monitoring has not highlighted gaps in risk recording, maintenance or some incidents requiring notification to Ofsted. Despite consulting with children, the registered service manager does not ensure that their views are consistently reflected in the quality of service reviews. Inspection report for supported accommodation provider: Future19 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk. (Regulation 5 (1) (2)(f)(iii))

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Requirement Due date

In particular, the registered person must ensure that risk assessments reflect all known and emerging risks for children and detail the actions staff should take to reduce risk.

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Requirement Due date

The registered person must ensure that risk assessments are fully reflective of all known risks and information when determining whether a child can move in. 1 October 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces;

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Requirement Due date

only use devices for monitoring or surveillance in communal areas and then only if— 1 October 2026 Inspection report for supported accommodation provider: Future19 6 the monitoring or surveillance is no more intrusive than necessary, having regard to each child’s need for privacy. (Regulation 6 (1) (2)(b)(viii)(c)(iv))

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Requirement Due date

In particular, the registered person must ensure that the premises are maintained in a timely way and provide a homely environment.

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Requirement Due date

The registered person must ensure that children having keys to their accommodation is regularly reviewed.

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Requirement Due date

The registered person must ensure that the use of CCTV is regularly reviewed to ensure that its purpose is to safeguard children.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(e)(g))

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Requirement Due date

In particular, the registered person must ensure that there are effective processes in place to disseminate changes in practice to all staff.

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Requirement Due date

The registered person must ensure that monitoring and oversight processes identify gaps in service delivery and drive improvement.

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Requirement Due date

The registered person must ensure that children’s consultation informs the quality of support review. 1 October 2026 Inspection report for supported accommodation provider: Future19 7 The registered person must ensure that safer recruitment processes are followed.

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Requirement Due date

The registered person must ensure that supervision is recorded and reflective of children’s needs, including safeguarding needs.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)) 27 August 2026

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Future19 8

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Supported accommodation provider details

Registered service manager: Vicki Stringer

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Inspectors

Vikki Thwaites, Social Care Inspector Jacqueline Malcolm, Social Care Inspector Inspection report for supported accommodation provider: Future19 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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