Children's Home run by Keys Care Limited in Leicestershire

Inspection report for children's home: SC063997 1 SC063997 Registered provider: Keys Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children's home

This home is owned and operated by a private company. It provides care for up to 3 children who may experience social and emotional difficulties.

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Information about this children's home

At the time of the inspection, 3 children were living in the home, and they contributed their views.

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Information about this children's home

The home is led by an experienced and registered manager.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: 9 September 2025

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: SC063997 2

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Inspection date Inspection type Inspection judgement

09/09/2025 Full Good 11/09/2024 Full Good 27/02/2024 Full Good 07/03/2023 Full Outstanding Inspection report for children's home: SC063997 3

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Summary of findings

The staff provide good, consistent care to children. This helps children to feel safe and build positive relationships with those caring for them. The home is well maintained and personalised to reflect the children living there. The children are making good progress in education, with increased engagement leading to improved educational outcomes. The manager and staff advocate for the children and ensure the children's voices are heard. Their views are consistently sought and acted on, contributing to improvements in independence. The home is led by a manager who has recently registered with Ofsted and is providing good support to staff. The manager is visible, leads by example and shows genuine warmth and care for the children.

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Overall experiences and progress of children and young people: good

Staff have developed good, strong relationships with the children and know them well. This enables them to provide consistent, nurturing support that is tailored to each child's individual needs. Staff are skilled at balancing support with opportunities for independence, helping children to develop socially and build skills that will benefit them in the future. Warm, playful interactions between staff and children create a positive environment where children feel safe and valued.

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Overall experiences and progress of children and young people: good

A warm, homely environment has been created for the children to enjoy. The home has been decorated and furnished to a good standard. It is personalised to meet the children's individual needs. There is a large garden with equipment that is tailored to the children's interests, replicating the feeling of a family home.

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Overall experiences and progress of children and young people: good

Education and learning are central to the children's lives. Staff support children to develop a positive attitude towards learning. The children attend education placement on a full-time basis and have made good progress. One child is now able to participate in classroom lessons, signifying good progress.

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Overall experiences and progress of children and young people: good

The children's wishes and feelings are obtained by the manager and staff, ensuring they have a meaningful say in their day-to-day care. When children share their opinions or preferences, staff respond promptly and act on them where appropriate. This supports children to feel heard and listened to.

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Overall experiences and progress of children and young people: good

Staff spend one-to-one time with children. This includes key-work sessions that are relevant to the individual child's life. They are clearly recorded and overseen by the manager. There are also monthly children's meetings that capture children's voices. Children's care plans are written from the child's perspective. The plans give staff a clear picture of the child, what the child enjoys and their needs. Inspection report for children's home: SC063997 4 Staff ensure that children's health needs are met. Appointments are made with dentists, opticians and doctors for children, as required. The children's medication is stored and administered safely by trained staff. However, manager audits are not always clearly recorded in the medication book. There is an audit on the new recording systems, but this is not detailed.

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How well children and young people are helped and protected: good

Staff are skilled at using therapeutic approaches to help children cope with overwhelming feelings and emotions that spill out into behaviour. As a result, children are rarely held. On one occasion, the staff supported the child's school in managing an incident. This was clearly recorded, with reflections, good manager oversight and discussions with the child. Throughout the incident recording, it was clear that the staff member knew the child well and demonstrated care. This helped resolve the incident quickly.

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How well children and young people are helped and protected: good

Staff understand risks to children. Risk assessments are created for each child and reviewed regularly. There is a good additional assessment of the risks in the local area. This includes recognition that the house is located on a main road, near a roundabout with links to major cities. Risks of child exploitation and drugs are also recognised in the location risk assessment. The manager has developed links with local organisations such as the police and rail services to identify emerging risks.

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How well children and young people are helped and protected: good

When children go missing from the home, staff respond appropriately. The staff make consistent efforts to maintain contact, locate the child and support their safe return home. On return, staff provide the child with time and space to share their reasons for going missing. This helps staff understand the child's experiences. This informs planning and supports more effective responses in the future.

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How well children and young people are helped and protected: good

Children and staff know how to raise their concerns. There is a complaints folder that children can use to raise a complaint. Staff feel supported by leaders and managers if they raise concerns.

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How well children and young people are helped and protected: good

Children are supported to take age-appropriate risks as part of their development of independent living skills. They are encouraged to reflect if things do not go as planned. One child has an independence plan, and staff support them in developing skills for their transition to independent living.

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The effectiveness of leaders and managers: good

A manager has been appointed and is registered with Ofsted. She is ambitious for the children and staff. She knows the children well and speaks warmly, with high aspirations for them. She has ensured that the children are making good progress while enjoying living at the home and having fun. Inspection report for children's home: SC063997 5 The manager has a clear therapeutic ethos for the home. This is evident throughout. She understands the strengths of the staff team and areas for further development. This is supported by a good workforce development plan. It records staff induction, training and performance development processes.

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The effectiveness of leaders and managers: good

The manager is visible in the home. Staff and professionals provided positive feedback regarding the manager's support for staff and the genuine care for the children.

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The effectiveness of leaders and managers: good

The manager holds monthly team meetings. These are productive and are adapted to the staff's learning styles. This will help further staff development. A therapist attends the meetings regularly to support staff in adopting a therapeutic view when discussing the children's needs. This contributes to improved consistency and quality of care for children.

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The effectiveness of leaders and managers: good

Staff supervision is detailed and reflective. Children's needs are discussed, as are the staff members' wellbeing and development. The monitoring systems to ensure that supervision is completed need strengthening. Inspection report for children's home: SC063997 6

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Recommendations

 The registered person should ensure that care is taken to ensure prescribed medicines are only administered to the individual they are prescribed for. Medicines must be administered in line with a medically approved protocol. Records must be kept of the administration of all medication, which includes occasions when prescribed medication is refused. Medication audits should be conducted in accordance with protocol and clearly recorded. ('Guide to the Children's Homes Regulations, including the quality standards', page 35, paragraph 7.15).  The registered person should ensure that systems are in place so that staff receive supervision of their practice, which allows them to reflect on their practice and the needs of the children assigned to their care. ('Guide to the Children's Homes Regulations, including the quality standards', page 61, paragraph 13.2).

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under The Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the guide to the Children's Homes Regulations, including the quality standards. Inspection report for children's home: SC063997 7

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Children's home details

Registered provider address: c/o Pinsent Masons LLP, The Soloist Building, 1 Lanyon Place, Belfast, Northern Ireland BT1 3LP

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Children's home details

Registered manager: Jemma Ajetunmobi-Wilson

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Inspector

Rachael Jones, Social Care Inspector Inspection report for children's home: SC063997 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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