TBN People Support Limited

Inspection report for supported accommodation provider - monitoring visit: TBN People Support Limited 1 TBN People Support Limited

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Registered provider: TBN People Support Limited

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Inspected under the social care common inspection framework

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provider

The service is operated by a private provider. It provides accommodation for up to 18 children in group living premises that are limited to looked-after children and care leavers.

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provider

At the time of the inspection, the service provided supported accommodation for 7 children aged 16 and 17 years. The organisation and the service manager registered with Ofsted in October 2023.

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provider

Inspection dates: The monitoring visit was announced 2 hours in advance.

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This monitoring visit

During the inspection in June 2026, Ofsted identified a child whose needs and risks were beyond the scope of supported accommodation. This child was living with another child, despite information being known that they should not live with anyone else. A restriction notice was served on this property to prevent any further children being placed at this property.

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This monitoring visit

The purpose of the visit was to establish if the provider had made necessary changes to ensure that all children living in the property are safe.

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This monitoring visit

The nominated individual was present throughout the monitoring visit. A newly appointed support worker on shift was also interviewed.

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This monitoring visit

The child with a high level of risk and need has remained in the accommodation. The other child who was placed has now left. Since the other child has left the property, staffing arrangements changed from waking night support to sleeping night support. Other restrictions placed on the child, such as not being able to use public transport independently or have a smartphone, have remained. Staff also Inspection report for supported accommodation provider - monitoring visit: TBN People Support Limited 2 continue to provide support with some practical tasks, including shopping and carrying heavier items to support with the child's current medical needs.

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This monitoring visit

The provider has liaised with both the placing and local authority. They have put in place weekly multi-agency meetings, as well as undertaking high risk placement reviews. This keeps the current arrangements for the child under ongoing review, with the aim of ensuring that known risks are shared and action plans made to try and mitigate these risks.

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This monitoring visit

The provider and placing authority have sought additional information from family members regarding the child's previous behaviours to strengthen risk assessment and support planning for the child. The provider has sought further advice from the placing local authority regarding additional emotional and mental health support.

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This monitoring visit

Since the full inspection, one incident has been documented, on 18 July 2026, relating a verbal altercation with a staff member. The child's risk assessment and support plan have been updated accordingly.

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This monitoring visit

The member of staff who is supporting the child has a good understanding of their needs and risks. They have also completed training in exploitation, gangs and county lines. This will provide them with additional skills and knowledge to support children with complex safeguarding needs.

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This monitoring visit

Staff spoken to confirmed that meetings have taken place to support learning from the concerns raised during the last inspection. There have also been team meetings to discuss how changes can be made to the service to drive improvements.

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This monitoring visit

The child's current package of support, more closely aligned to supported accommodation requirements than at the time of the inspection. The child now receives 15 hours of daytime support and sleep in night supervision. However, the child's complex risks and vulnerabilities continue to raise questions about whether the service remains fully able to meet the child's needs within the scope and purpose of supported accommodation.

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This monitoring visit

The provider has also reviewed their referral and admission policy. This updated document includes a risk management log and matching assessment. This strengthens management oversight and decision-making for new admissions. Inspection report for supported accommodation provider - monitoring visit: TBN People Support Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that each child is fully aware of their entitlements throughout the duration of their placement in supported accommodation, including—

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Requirement Due date

what they can expect from the provision of supported accommodation, 7 August 2026 Inspection report for supported accommodation provider - monitoring visit: TBN People Support Limited 4 their entitlement to education,

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Requirement Due date

where relevant, their entitlements as a looked after child,

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Requirement Due date

where relevant, their entitlements as a care leaver, and where necessary, support each child to access those entitlements. (Regulation 4 (1) (2)(a)(b)(e)(f)(g)(h)(i)(ii)(iii)(iv))

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(iv)) 7 August 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation— 7 August 2026 Inspection report for supported accommodation provider - monitoring visit: TBN People Support Limited 5 provide stability and consistency of accommodation for children;

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Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children's need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces;

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Requirement Due date

are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children;

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Requirement Due date

provide children with a written agreement, in an accessible format, which outlines their rights, the terms and conditions of the supported accommodation and how they can raise concerns about the provision of supported accommodation. (Regulation 6 (1) (2)(b)(i)(v)(vi)(vii)(viii)(ix)(f))

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child's life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child's accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met. 7 August 2026 Inspection report for supported accommodation provider - monitoring visit: TBN People Support Limited 6 After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

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Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child's accommodating authority. (Regulation 32 (1)(a)(b)(c)(d) (2) (3))

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: TBN People Support Limited 7

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Supported accommodation provider details

Registered provider: TBN People Support Limited

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Supported accommodation provider details

Registered service manager: Taddaeus Bako

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Inspectors

Chris Jay, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: TBN People Support Limited 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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