Back on Track Services Limited

Inspection report for supported accommodation provider: Back on Track Services Limited 1 Back on Track Services Limited Registered provider: Back On Track Services Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 17 children and young people in 3 shared or group living homes that are limited to accommodating looked after children and care leavers.

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provider

At the time of this inspection, this service was providing supported accommodation for 8 children.

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provider

The service manager has been registered with Ofsted since the provider was registered in August 2024.

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Inspection dates: 17 to 20 August 2026

The inspection was announced on 17 August 2026 and started that day. One inspector was on site from 19 to 20 August 2026.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 18 months.

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Summary of findings

Children like where they live and describe having positive relationships with staff. They settle quickly into their home.

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Summary of findings

Children experience stability in the service, moving on to more independence after they have turned 18. Inspection report for supported accommodation provider: Back on Track Services Limited 2 Staff ensure that children's safety is a priority. Staff are trained to identify risks that could impact negatively on children. When risks to children occur, staff work closely with other professionals to help keep children safe.

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Summary of findings

Leaders and managers provide children with a quality service that meets their needs. They focus on having an experienced, stable staff team who can provide consistent support to children.

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Summary of findings

Leaders and managers are positive role models. Their approach centres around promoting trust and respect for everyone. Staff follow this vision, and children experience a sense of belonging.

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Summary of findings

The provider has failed to notify the regulator of serious incidents, and one child currently experiences higher levels of supervision than would be expected for supported accommodation. Inspection report for supported accommodation provider: Back on Track Services Limited 3

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Overall experiences and progress of children

Children live in homely environments where they settle well and make good progress from their starting points. Several children described their home as, 'calm.' Children make and sustain meaningful relationships with a consistent and stable staff team who prioritise getting to know each child well. One child said, 'staff are always willing and ready to help out with any issues I have'. Another child said , 'staff are lovely and helpful.'

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Overall experiences and progress of children

Healthy breakfast options are always available for children and several times a month, staff and children either cook together or get a takeaway. Children are also invited to take part in movie nights in the home and monthly house meetings. This supports good relationships between children and develops a sense of community. Consequently, children do not feel lonely or isolated.

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Overall experiences and progress of children

Staff actively promote children's relationships with their families. Children are supported to spend time with family and friends, and staff make the effort to get to know the important people in children's lives. Several children had friends visit during the inspection. One parent said that staff's support has led to an improved relationship with their child. Staff understand that having positive contact with family is important for children's identity and well-being.

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Overall experiences and progress of children

All children are in education or employment. Staff advocate for children to be in college placements that best suit their interests and needs. Children attend a variety of settings to pursue their individual goals such as a football academy, a college that provides smaller class sizes and a college outside the local area. Staff also actively help children to find employment, through CV writing and job hunting.

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Overall experiences and progress of children

There is a diverse staff team who value and promote equality and inclusion. Staff respect children's identities, and support them well with matters relating to ethnicity, culture and sexual identity. Staff ensure the homes are safe spaces for children to express themselves. Staff have experience of supporting children who are neurodiverse and helping them to build confidence and a sense of security. This creates an environment where children experience belonging and acceptance.

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Overall experiences and progress of children

Staff help children prepare for independence by teaching practical life skills in planned support sessions and through ongoing discussions. Children can see their progress towards their goals and know the areas where they still need to develop. The support from staff helps children to grow in confidence as they gain necessary skills for independent living. Many children remain in contact with staff after they have moved on to independent living arrangements.

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How well children are helped and protected

Children say that they feel safe. Staff place children's well-being at the centre of their practice and ensure that they are meeting children's day-to-day needs. These relationships are warm and nurturing. As a result, children feel able to confide in Inspection report for supported accommodation provider: Back on Track Services Limited 4 staff when they are at risk or are concerned that they have been exploited. This ensures children can be effectively safeguarded since the adults in their lives are aware of the concerns they are facing.

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How well children are helped and protected

Since registration, there have been several serious incidents involving children. All were managed well by managers and staff who work closely with other professionals, including social workers, independent reviewing officers, police and safer London, to ensure that safeguarding is paramount. However, Ofsted have not been notified of incidents such as allegations, child sexual exploitation, and police involvement. This prevents oversight by the regulatory body. Additionally, children's risk assessments are not always updated following serious incidents, which reduces staff knowledge about the up-to-date action to keep children safe.

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How well children are helped and protected

Staff retention is high. The leaders and managers use safe recruitment practices when employing staff. Staff receive a comprehensive induction and on-going training to strengthen their knowledge and skills in safeguarding. Staff have access to a wide variety of training, including de-escalation skills and benefit from training tailored to meet the needs of the children they support. Staff demonstrate a strong understanding of whistle blowing policies and safeguarding procedures.

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How well children are helped and protected

One property currently requires major renovation work following damage caused by subsidence. The registered service manager has worked closely with the landlord and structural engineers to ensure the property is a safe place for children to live. They devised a plan where the work will be completed with as little disruption for children as possible.

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The effectiveness of leaders and managers

The nominated individual and the registered service manager is the same person and brings with them to the role a wealth of skills and experience. They are a dedicated individual who continually strives to provide children with high-quality support to help them gain the needed skills to live independently. The registered service manager is a strong leader who leads the team by example, creating a positive ethos and culture across the service. The registered service manager visits all homes on a regular basis and knows staff, the children and the service well.

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The effectiveness of leaders and managers

Staff morale is positive. The staff say they are well supported by managers and describe a culture of team-working. Some senior managers in the organisation are related. There are several long-standing members of staff who are dedicated and committed to the children they support. One staff member said, 'I feel well supported by management and feel that my professional views, opinions and voice are listened to and valued'. Another said, 'I feel valued, listened to and trusted. I enjoy coming to work and I feel that what I do has a purpose'.

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The effectiveness of leaders and managers

Leaders and managers have not consulted with children on the creation of the children's guide, so it does not reflect the warm, child-centred support children receive from the service. Supported accommodation is the suitable setting for most Inspection report for supported accommodation provider: Back on Track Services Limited 5 of the children. However, for one child there are no plans to review higher levels of staff oversight than expected for children making the transition to independence.

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The effectiveness of leaders and managers

Leaders, managers and staff continuously strive to make a positive difference to children's lives and advocate on children's behalf. Staff enjoy being positive role models for children and praise children for their achievements. The registered manager has successfully created an ethos that is child-centred and focuses on meeting the needs of children. This results in an environment where children can thrive.

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The effectiveness of leaders and managers

Leaders and managers have a good understanding of the strengths of the service as well as the areas of improvement. Leaders and managers regularly receive feedback from children, staff and social workers. The provider thoughtfully added several addresses during the first year of registration appropriately considering the locations and the numbers of staff needed to offer more support. Inspection report for supported accommodation provider: Back on Track Services Limited 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f)) 01 October 2026 Inspection report for supported accommodation provider: Back on Track Services Limited 7

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Recommendations

 The registered person should ensure that staff take reasonable precautions and make informed professional judgements based on the young person's individual needs, circumstances and level of autonomy, when identifying a particular risk or following a particular course of action. In particular, staff should ensure that children's risk assessment documents are up to date and address any known vulnerabilities, and that they detail what action staff should take to address the risk. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 21)

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Recommendations

 The registered person should ensure that they work closely with the accommodating authority to review the ongoing suitability of the placement or arrangement and assess the evolving circumstances of the young person to ensure the service continues to provide them with high-quality support that meets their needs and keeps them safe. If it becomes apparent that the young person's needs are such that they require, on a longer-term basis, high levels of care from their placement as opposed to the support that can be delivered in supported accommodation, the provider should alert the accommodating authority to consider whether the young person's placement in supported accommodation is right for them. ('Guide to the Supported Accommodation Regulations, including Quality Standards', page 35)

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Recommendations

 The registered person should ensure that the young person's guide is in a format that is easily accessible and understood by each young person before or when they arrive at the setting. It must be clear and user friendly. The registered person should review and update the young person's guide as necessary, making sure young people are consulted prior to making any changes ('Guide to the Supported Accommodation Regulations, including Quality Standards', pages 42 - 43)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Back on Track Services Limited 8

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Supported accommodation provider details

Registered provider: BACK ON TRACK SERVICES LIMITED

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Supported accommodation provider details

Registered service manager: Jeylan Flemming

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Supported accommodation provider details

Email address: info@backontrackhousing.com

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Inspector

Julie Cresswell, Social Care Inspector Inspection report for supported accommodation provider: Back on Track Services Limited 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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