Children's Home run by Phoenix Learning & Care Holdings Limited in Devon

Inspection report for children’s home: 1255407 1 Registered provider: Phoenix Learning & Care Holdings Limited

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is owned by a private provider. It can provide care and accommodation for up to 3 children who may have social and emotional difficulties.

p.1

Information about this children’s home

Since the last inspection, 1 child has moved into the home, and 2 children have moved out. At present, one child is living at the home, and they met with the inspector.

p.1

Information about this children’s home

The manager has applied to register with Ofsted.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: none Inspection report for children’s home: 1255407 2

p.1

Inspection date Inspection type Inspection judgement

24/07/2025 Full Good 17/06/2024 Full Good 26/09/2023 Full Good 18/08/2022 Full Requires improvement to be good Inspection report for children’s home: 1255407 3

p.2

Summary of findings

The home is warm and welcoming. The child is supported by nurturing, skilled and committed adults, who know them well and are attuned to their needs. Managers carefully consider the compatibility of children living together, and children’s moves into and out of the home are well managed and supportive.

p.3

Summary of findings

The child is making progress living at the home. Safeguarding practice is strong and collaborative. There have been changes to management and staffing, but leaders and managers have provided a supportive environment for staff, who feel valued and offer consistency and stability for the child.

p.3

Overall experiences and progress of children and young people: good

Staff provide the child with nurturing, relationship-based care, underpinned by empathy, consistency and reflective practice. Staff know the child well and respond sensitively to their individual needs. The child is comfortable with the staff and has formed positive and trusting relationships with them, helping them to feel emotionally safe, understood and valued.

p.3

Overall experiences and progress of children and young people: good

The child has made measurable progress living at the home. Professionals and staff recognise notable improvements in the child’s ability to engage positively with adults and peers, manage their emotions and participate in daily routines. They can also reflect on their behaviour. These positive changes demonstrate the meaningful impact staff have had on the child’s development.

p.3

Overall experiences and progress of children and young people: good

Staff are aspirational for children’s education and work collaboratively with education professionals to promote positive outcomes. Staff were proactive in securing education for one child and provided informal learning opportunities that focused on building their self-confidence and reducing their anxieties. For a period of time, another child had a reduced timetable. Staff demonstrated creativity and commitment by providing them with a range of educational experiences within the home. This approach promoted their continued learning and contributed to their progress.

p.3

Overall experiences and progress of children and young people: good

Staff ensure that children have enriching experiences. The child enjoys days out to theme parks and has recently gone on their first camping trip with staff. Colourful memory books capture photos of these experiences; the child was proud to show these to the inspector and said they now ‘love going camping.’

p.3

Overall experiences and progress of children and young people: good

The home provides a warm, welcoming and child-centred environment with no unnecessary restrictions. All areas of the home are personalised and reflect the interests and identity of the child living there, helping the child to feel valued and maintain a strong sense of belonging. Inspection report for children’s home: 1255407 4

p.3

How well children and young people are helped and protected: good

Staff know the child well and use professional curiosity to understand their individual experiences, vulnerabilities and needs. They proactively and creatively support the child through meaningful discussions to help them understand risk, increase their safety awareness and build their confidence. As a result, the child feels safe.

p.4

How well children and young people are helped and protected: good

The number of physical interventions have reduced since the last inspection. Staff use a range of agreed strategies to support children to manage their emotions. Physical intervention is used as a last resort to ensure the safety of children and others. Managers and staff reflect on incidents and support children to understand and process their experiences. Key learning from incidents informs changes to improve care and support for children.

p.4

How well children and young people are helped and protected: good

When children go missing, staff respond appropriately and follow agreed plans to support locating them and bringing them home. Managers and staff regularly review and reflect on risks with professionals to ensure that responses remain proportionate, coordinated, and effective in reducing risk and safeguarding children.

p.4

How well children and young people are helped and protected: good

Staff understand the risks children may face online and take prompt action to safeguard them whenever concerns arise. Effective systems are in place to monitor the child’s online activity, ensuring oversight is proportionate, supports their safety and promotes increasing independence.

p.4

How well children and young people are helped and protected: good

There is a clear protocol for managing allegations. Managers consider allegations individually on their own merits, ensuring that appropriate action is taken to safeguard children and maintain fair and transparent decision-making.

p.4

The effectiveness of leaders and managers: good

There have been changes to management and staffing in the home. Senior managers ensured that temporary arrangements were robust and that staff continued to receive support that helped them to fulfil their roles. As a result, staff remain committed to caring for the child, providing them with stability and consistency.

p.4

The effectiveness of leaders and managers: good

Leaders and managers support staff to critically reflect on their practice. Staff routinely engage in supervision, team discussions and training to enhance their knowledge and skills. Leaders and managers foster a positive working environment in which the staff team feel valued, supported and empowered to provide the best outcomes for young people.

p.4

The effectiveness of leaders and managers: good

Leaders and managers know the home’s strengths and areas for development. This includes developing staff skills, supporting new team members and enhancing the home environment. They act in the children’s best interests. When staff could no longer safely meet the needs of one child, managers recognised the impact of this and acted promptly to support them to move on. The manager talks with staff and reflects on children’s Inspection report for children’s home: 1255407 5 experiences of living in the home, drawing out learning, which informs future planning and proactive changes to practice.

p.4

The effectiveness of leaders and managers: good

Leaders and managers demonstrate a clear commitment to collaborative working. Professionals are complimentary about the home and the care and support for children. They say that communication is effective, timely and professional and they are informed of significant developments. This supports strong partnership working and consistent care for children. Inspection report for children’s home: 1255407 6

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1255407 7

p.6

Children’s home details

Registered provider: Phoenix Learning & Care Holdings Limited

p.7

Children’s home details

Registered provider address: Support Hub, Unit 5, Chinon Court, Lower Moor Way, Tiverton, Devon EX16 6SS

p.7

Inspector

Carly Parry, Social Care Regulatory Inspector Inspection report for children’s home: 1255407 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8