Children's Home run by Regent House Care Limited in Manchester

Inspection report for children’s home: 2806866 1 Registered provider: Regent house care limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted in June 2025 and is operated by a private company. It provides care for one child who may experience social and emotional difficulties.

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Information about this children’s home

The registered manager has given notice to leave. An interim manager has recently been recruited.

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Information about this children’s home

At the time of this visit, no children were living in the home.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: inadequate

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Enforcement action since last inspection:

This home was judged ‘inadequate’ following a full inspection on 6 and 7 May 2026. Poor practice was identified in areas of safeguarding, risk management and leadership. Three compliance notices relating to Regulations 12, 13 and 32 were issued under section 22A of the Care Standards Act 2000. Inspection report for children’s home: 2806866 2 At the monitoring visit on 2 July 2026, the home was being overseen by an interim manager, and she outlined plans to recruit new members of staff with appropriate skills, knowledge and experience. The interim manager was also undertaking a full review of recent incidents to identify learning and inform improvements in practice.

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Enforcement action since last inspection:

A case review was held on 6 July 2026. The inspection found that leaders and managers had met the actions set out in the compliance notice relating to Regulation 13. Leaders and managers had failed to meet all the actions set out in the compliance notices relating to Regulations 12 and 32, and these were reissued. Inspection report for children’s home: 2806866 3

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Inspection date Inspection type Inspection judgement

06/05/2026 Full Inadequate 13/01/2026 Full Requires improvement to be good Inspection report for children’s home: 2806866 4

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Summary of findings

The child’s move highlighted some shortfalls in staff skills and experience to recognise and safely de-escalate behaviours. There have also been gaps in staff understanding the application of safeguarding and whistleblowing procedures. The interim manager has reviewed incidents and is taking steps to upskill the staff team and strengthen practice through specific training opportunities and regular supervision sessions. Recruitment records and processes have also been reviewed, with actions being addressed.

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improvement to be good

Since the last full inspection, the child has moved from the home following a significant incident. The staffing arrangements were not sufficiently well matched to the child’s needs, and staff did not have the skills and experience to support the child effectively. This led to the management team serving notice to the placing authority and the child moving out immediately. This disruption and uncertainty for the child did not provide them with the stability and continuity of care they needed.

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improvement to be good

When children are known to use electronic cigarettes, staff have not consistently demonstrated professional curiosity or provided appropriate information about the associated risks. As a result, opportunities to help children make safer and healthier choices have been missed.

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improvement to be good

The child had been out of education for a prolonged period. Discussions were ongoing with the relevant professionals to identify a suitable education plan and learning opportunities that would meet the child’s individual needs and support their return to education.

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improvement to be good

The child was supported to maintain relationships with family members. Staff were working with the placing authority regarding suitable arrangements for the child to spend time with their parent in line with their wishes.

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improvement to be good

The child was offered and encouraged to take part in activities in line with their interests to offer opportunities for positive experiences.

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improvement to be good

There have been delays in staff sharing concerns about staff conduct and practice with managers and leaders. This means that concerns were not identified and addressed at the earliest opportunity. Subsequently, action to safeguard the child and address poor practice was delayed. The interim manager has addressed these concerns when they Inspection report for children’s home: 2806866 5 have come to their attention and taken action to strengthen oversight and ensure that any concerns related to staff practice are identified and escalated to the local authority designated officer where appropriate. Whistleblowing procedures have also been revisited with staff.

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improvement to be good

There was one significant incident that escalated due to a combination of factors, including weaknesses in decision-making and staffing arrangements, which were not in line with the child’s risk assessment. This led to police involvement, and a member of staff was injured. The interim manager has reviewed the incident and identified key learning, which has been shared with the remaining staff to support ongoing development and improvements.

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improvement to be good

The manager has taken steps to upskill the staff team in relation to missing-from-home procedures, child criminal exploitation and online safety. This is improving staff understanding and their ability to identify, assess and respond appropriately when risks emerge. Children’s online activity and monitoring will inform children’s risk assessments so that expectations around this are clear for children and staff.

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improvement to be good

The manager has reviewed a number of staff recruitment files and has identified a number of shortfalls. These are being addressed to ensure that recruitment records are complete, accurate and demonstrate that appropriate checks have been undertaken to confirm that staff are suitable.

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The effectiveness of leaders and managers: requires improvement to be good

There is a new interim manager who is currently applying to register with Ofsted. She is aware of the shortfalls and has clear aspirations to improve the home. She is developing and embedding new systems and processes to support the effective running of the home and improve the quality of care provided to children.

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The effectiveness of leaders and managers: requires improvement to be good

There have been several recent changes to the staff team, with some staff leaving following unsuccessful probationary periods and others following management decisions to terminate their employment. The management team is progressing recruitment, ensuring that all safer recruitment checks are carried out to strengthen staffing stability and consistency. However, rotas do not consistently reflect current staff working arrangements.

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The effectiveness of leaders and managers: requires improvement to be good

The current staff team has varied levels of experience and qualification, with some staff appropriately qualified while others are not. The interim manager is dedicated to advancing staff practice through ongoing training and professional development. In addition, the manager uses a range of approaches to enhance learning, including scenario-based discussions and quizzes. Staff said that they valued this training, and it gives them confidence in their roles and responsibilities.

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The effectiveness of leaders and managers: requires improvement to be good

Staff morale is positive, and staff said that they feel well supported by the new manager. They are having regular supervision sessions, which enable staff to raise any concerns, Inspection report for children’s home: 2806866 6 reflect on practice and identify any areas for development. Additionally, monthly team meetings are informative and provide opportunities for open discussions and the wider responsibilities of the role.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has oversight of the home. However, they have not completed the 6- monthly quality of care review in timescale. This reduces the oversight of the regulator.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers have met the actions set out in the compliance notices relating to Regulations 12 and 32. Inspection report for children’s home: 2806866 7

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(vii)(b))

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Requirement Due date

The registered person must ensure that staff have the necessary skills, knowledge and experience to manage children’s behaviours safely, including when behaviours escalate. Staff must understand and consistently follow children’s individual risk assessments and respond in line with agreed strategies. 2 October 2026 Inspection report for children’s home: 2806866 8 The registered person must ensure that staff understand the whistleblowing policy and act in accordance with this policy to avoid any delay in reporting concerns to managers and leaders.

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose;

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Requirement Due date

ensure the effective induction of each child into the home;

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Requirement Due date

manage and review the placement of each child in the home;

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Requirement Due date

and that each child’s relevant plans are followed;

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Requirement Due date

that the child’s placing authority is contacted, and a review of that child’s relevant plans is requested, if—

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Requirement Due date

the registered person considers that the child is at risk of harm or has concerns that the care provided for the child is inadequate to meet the child’s needs. (Regulation 14 (1)(a)(b) (2)(a)(b)(i)(ii)(c)(e)(i))

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Requirement Due date

The registered person must ensure that staff have the skills to meet children’s needs and that all information is fully explored before decisions are made about children moving into the home.

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Requirement Due date

This requirement is restated. 2 October 2026

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

the health and well-being needs of children are met; 2 October 2026 Inspection report for children’s home: 2806866 9 children receive advice, services and support in relation to their health and well-being; and

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Requirement Due date

children are helped to lead healthy lifestyles.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding; and

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Requirement Due date

understand and develop skills to promote the child’s well-being. (Regulation 10 (1)(a)(b)(c) (2)(a)(ii)(iv))

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Requirement Due date

In particular, the registered person must ensure that staff appropriately support and challenge the child in relation to vaping, including through consistent boundaries and education regarding the associated risks.

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in Schedule 4; and

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Requirement Due date

ensure that the records are kept up to date. (Regulation 37 (1) (2)(a)(b))

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Requirement Due date

In particular, the registered person must ensure that the staff duty rota of persons working at the home is accurate. 2 October 2026

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

The registered person must— 2 October 2026 Inspection report for children’s home: 2806866 10 supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed. (Regulation 45 (1) (4)(a))

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Requirement Due date

In particular, the registered person must ensure that a copy of the quality of care review is sent to the regulator.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2806866 11

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Children’s home details

Registered provider: Regent house care limited

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Children’s home details

Registered provider address: 183 The Vale, London W3 7RW

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Inspector

Shauna Morley, Social Care Inspector Inspection report for children’s home: 2806866 12 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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