Impression Services Ltd

Inspection report for supported accommodation provider - monitoring visit: Impression Services Ltd Impression Services Ltd

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Registered provider: Impression Services Ltd

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Inspected under the social care common inspection framework

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provider

The service is operated by a private provider in East Midlands. They can accommodate up to 33 children in 8 shared or group living settings that are limited to accommodating looked-after children or care leavers.

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provider

At the time of the monitoring visit, 11 children were being accommodated. The provider has been registered with Ofsted since 21 February 2024.

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provider

The registered service manager has been in post since February 2024.

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This monitoring visit

A full inspection was completed on 26 June 2026 with an Outcome 3 judgement. Significant shortfalls were identified in managerial oversight of the service and the support provided to children. The registered person had admitted children with needs too high for the service to meet, and staff missed opportunities to address potential risks for children. Consequently, compliance notices were issued under regulations 4 and 7 of The Supported Accommodation (England) Regulations 2023.

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This monitoring visit

The purpose of this visit was to monitor the provider’s progress in meeting the steps identified in these notices. The inspector spoke with the registered service manager, viewed children’s records and revised documentation implemented following the inspection.

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This monitoring visit

Since the inspection, the provider has met with local authorities to discuss the needs of the children whose needs exceed the scope of supported accommodation. This has resulted in these children moving to placements more able to meet their needs. The registered manager has introduced a thorough matching risk assessment, which will be used to consider all new referrals. This assessment includes consideration of Inspection report for supported accommodation provider - monitoring visit: Impression Services Ltd children’s individual risks and support needs. Although this approach is yet to be fully embedded, the registered manager has declined two referrals for children with high or complex needs since the inspection.

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This monitoring visit

The registered manager has implemented new quality assurance processes, which involve the reviewing of children’s records as well as work that staff complete with them. Alongside this, the registered manager is undertaking unannounced visits to check how staff are interacting with children and understanding their needs. The registered manager also uses this opportunity to monitor any maintenance issues of premises and speak with children and young people. This provides a greater level of oversight to the homes and the support being offered to children.

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This monitoring visit

The registered manager has liaised with an external consultant to review the staff supervision process, which has led to a revised supervision template. This includes managerial overview of the staff member’s case recordings and reflective discussion of children’s needs. Where weaknesses have been identified, this has led to staff being given targeted action plans to improve.

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This monitoring visit

The registered manager has also implemented weekly house meetings with staff, where the needs of children are discussed, and staff are tested on their understanding of their role, and what actions they would take in specific situations. This helps to make sure that staff have the necessary day-to-day skills to support children effectively.

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This monitoring visit

Children are now benefiting from more targeted direct work, with staff exercising greater professional curiosity with respect to considering potential risks for children. Alongside this, when risks are identified, the provider seeks support from external agencies. For example, referrals have been made to mental health services for children, and staff have liaised with local drug and alcohol services with a child’s consent. Inspection report for supported accommodation provider - monitoring visit: Impression Services Ltd

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk.

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Requirement Due date

Regulation 5 (1) (2)(a)(i)(ii)(f)(ii)) 25 September 2026

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Requirement Due date

Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious; 25 September 2026 Inspection report for supported accommodation provider - monitoring visit: Impression Services Ltd there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the location of the premises used as supported accommodation is suitable for the category or categories of supported accommodation provided, by—

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Requirement Due date

reviewing the appropriateness and suitability of the location of each of the premises used as supported accommodation ("a location assessment"), and in doing so, consulting and taking into account the views of each relevant person.

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Requirement Due date

Regulation 6 (1) (2)(a)(i)) 25 September 2026

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Recommendation

 The registered person should ensure that staff record information on individual children in a way that does not stigmatise and distinguishes between fact, opinion and third-party information. Information about the children must always be recorded in a way that will be helpful to them. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58)

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Impression Services Ltd

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Supported accommodation provider details

Registered provider: Impression Services Ltd

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Supported accommodation provider details

Nominated individual: Olufunmilola Daodu

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Supported accommodation provider details

Registered service manager: Olufunmilola Daodu

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Inspector

Amie Pearson, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Impression Services Ltd to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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