Children's Home run by Nelbro Group Ltd in Brighton and Hove

Inspection report for children’s home: 2661371 1 Registered provider: Nelbro Group Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and run by a private organisation and can provide care for up to 3 children with social, behavioural and emotional difficulties. There were 3 children living at the home at the time of the inspection.

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Information about this children’s home

The manager has been registered with Ofsted since June 2024.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2661371 2

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Inspection date Inspection type Inspection judgement

09/06/2025 Full Good 09/04/2024 Full Good 19/09/2023 Full Good 04/05/2022 Full Requires improvement to be good Inspection report for children’s home: 2661371 3

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Summary of findings

Three children have moved into the home since the last inspection. All children enjoy positive experiences and are making good progress. They have trusting relationships with staff. Staff understand each child’s needs and respond appropriately to changing risks, which helps to ensure that children are protected from harm.

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Summary of findings

Children rarely go missing from home and incidents are rare. When incidents do happen, learning is effective. The home is led by a registered manager, who is suitably experienced.

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Overall experiences and progress of children and young people: good

All children are making good progress from their starting points. Since moving in, staff have helped children to build positive foundations and develop an increased sense of stability and belonging.

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Overall experiences and progress of children and young people: good

Children are visibly happy. They say that they feel listened to and heard, and they actively seek support from staff to help them resolve their difficulties. Staff encourage children to explore their individual identities and value their own uniqueness. Consequently, children are better able to regulate their feelings and emotions and know when they may need extra support.

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Overall experiences and progress of children and young people: good

Staff have carefully supported children’s education, and all children have improved their engagement with learning since moving to the home. For two children, this has led to improved educational outcomes. Staff have found creative ways to engage the third child in weekly tutoring. This has helped the child to achieve positive educational goals.

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Overall experiences and progress of children and young people: good

An in-house psychologist visits the home weekly. They work closely with staff to provide strategies for them to respond to children and to support children’s mental health needs. As a result, children receive consistent support, and they maintain positive emotional wellbeing.

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Overall experiences and progress of children and young people: good

Children are involved in activities in their local community. For example, children and staff helped to decorate the garden and windows for a communal Christmas window display in the street. This helped the children to feel a sense of belonging in their local area.

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Overall experiences and progress of children and young people: good

Children enjoy various leisure activities, such as swimming and music lessons. These experiences enable them to broaden their skills, increase social connectivity and create positive memories. Staff keep child-friendly records to reflect these experiences and as a record of children’s progress. Inspection report for children’s home: 2661371 4 Staff support children to maintain relationships with their families. Leaders work with local authorities to ensure that family time is safe and well planned. As a result, children enjoy increasingly positive and meaningful time with the important people in their lives.

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How well children and young people are helped and protected: good

Children’s presenting risks are well understood, and due to the positive relationships between staff and children, staff instinctively know when children need extra help.

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How well children and young people are helped and protected: good

Children can identify preferred staff and have developed a strong sense of trust towards these individuals. In addition, children are confident in the capacity of staff to help them through difficult experiences and life events.

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How well children and young people are helped and protected: good

Staff use a range of resources to engage children in protective conversations and encourage them to make positive choices. Well-established communication channels across the home mean that staff respond with consistency and there is a shared understanding about the best approaches to help children.

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How well children and young people are helped and protected: good

Children rarely go missing from the home due to the stable and warm relationships they have with staff and with each other. When children have gone missing from home, they have received a well-coordinated response from staff.

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How well children and young people are helped and protected: good

Behavioural incidents are rare. Staff use effective de-escalation and playfulness to help children when they feel upset. Staff use physical intervention as a last resort. There is always appropriate learning and reflection after incidents. Leaders ensure that children have the opportunity to speak to staff after an incident, and this helps children to feel understood.

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How well children and young people are helped and protected: good

Leaders are quick to notice emerging risks and establish safety plans to support children. Managers share information with relevant professionals and escalate safeguarding concerns appropriately to ensure that children receive timely responses. Leaders are quick to update plans for children. However, one safety plan lacks clarity on what actions staff are to take in relation to supervision within the home.

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The effectiveness of leaders and managers: good

The manager demonstrates an understanding of the children’s individual needs and promotes a warm and child-focused ethos. Children benefit from an environment in which trusting relationships are prioritised, helping them to feel comfortable and secure. The manager maintains good oversight of children’s experiences and is committed to ensuring that care is tailored to meet their needs.

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The effectiveness of leaders and managers: good

There is a stable team of staff who work well together. Children are cared for by the staff, who know them well and provide consistent support that promotes children’s safety, emotional wellbeing and stability. Staff complete a wide range of training to meet children’s needs and their learning is regularly refreshed. New staff benefit from a structured induction process, helping them to settle quickly into their roles. Inspection report for children’s home: 2661371 5 The manager supports staff through regular, practice-related supervision and appraisal. Staff value the manager’s support for their development and wellbeing. Team meetings are held regularly and are well attended, providing opportunities to share information about children as well as their views about their care.

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The effectiveness of leaders and managers: good

Where there are concerns about staff practice and value base, the manager shows curiosity and provides support. This ensures that there is a continuous culture of learning and development. Inspection report for children’s home: 2661371 6

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Recommendations

 The registered person should ensure that children’s plans include details of the steps staff will take to manage any assessed risks on a day-to-day basis. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 42, paragraph 9.5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2661371 7

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Children’s home details

Registered provider: Nelbro Group Limited

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Children’s home details

Registered provider address: Pathtrace House 1st Floor, 91–99 (Odd Numbers), High Street, Banstead, Surrey SM7 2NL

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Inspector

Stephanie McDonald, Social Care Inspector Inspection report for children’s home: 2661371 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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