Nook Residential Ltd

Inspection report for supported accommodation provider - monitoring visit: Nook Residential Ltd 1 Nook Residential Ltd

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Registered provider: Nook Residential Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service was registered on 18 November 2024 and is operated by a private provider in the northwest of England. It can accommodate up to 7 children who are looked after children or care leavers in 2 group living homes.

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provider

At the time of the inspection, 1 child was receiving support and accommodation in the service.

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provider

The service manager, who is also the nominated individual for the service has been in post since the provider’s registration.

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provider

Ofsted carried out a full inspection of this service from 15 to 18 June 2026. The inspector found serious and widespread concerns in respect of the safeguarding of children and leadership and management of the service.

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provider

Following the inspection Ofsted served a restriction of accommodation and 3 compliance notices.

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provider

A director of the company has resigned since the last inspection.

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This monitoring visit

The purpose of this monitoring visit was to review the restriction notice and consider the progress made against the compliance notices.

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This monitoring visit

The child living in the service says they are happy and well supported by the staff team. They said, ‘I feel safe now [name of child] has left the home’.

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This monitoring visit

Staff offer support with activities and preparation for starting college in September. Inspection report for supported accommodation provider - monitoring visit: Nook Residential Ltd 2 The registered person is implementing a new system to assess children’s suitability for their service at the point of referral. This enables the service manager to gather sufficient information about the child so they can make an informed decision. Due to the restriction of the accommodation, no children have moved into the service. This means the system is untested.

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This monitoring visit

The registered person has failed to give staff clear guidance on how to keep children safe. As a result, staff do not identify risks or manage incidents consistently.

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This monitoring visit

Staff receive mandatory training. However, this does not include children’s evolving needs. This means that the registered person cannot be assured that all staff have the knowledge and skills that they need to support children effectively. Since the last inspection, the provider has not provided any further training to help develop staff skills.

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This monitoring visit

The registered person reports serious incidents involving children to Ofsted.

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This monitoring visit

Following this visit, the notice of restriction of accommodation and 2 compliance notices remain in place, and Ofsted will continue to monitor the service. Inspection report for supported accommodation provider - monitoring visit: Nook Residential Ltd 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have 24-hour access to help in a crisis or emergency situation;

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe; 6 September 2026 Inspection report for supported accommodation provider - monitoring visit: Nook Residential Ltd 4 understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(iv)(f)(i)(iii)(iv)(vi))

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

(2) In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(b)(c)(f)) 6 September 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe; 6 September 2026 Inspection report for supported accommodation provider - monitoring visit: Nook Residential Ltd 5 comply with requests by the child’s accommodating authority to provide—

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Requirement Due date

the accommodating authority with information relating to the child;

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Requirement Due date

engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support;

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Requirement Due date

in the event that the registered person or a member of staff considers that an accommodating authority or a relevant person is failing to provide the support set out in a child’s relevant plans, make representations, or, as the case may be, enable staff to make representations, to the accommodating authority or relevant person with a view to ensuring that the child’s needs are met;

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Requirement Due date

ensure that staff seek to develop and maintain effective professional relationships with such individuals or organisations that the registered person considers appropriate, having regard to the range of needs of children for whom it is intended the supported accommodation undertaking is to provide support and accommodation. (Regulation 7 (2)(b)(c)(e)(i)(f)(h)(i))

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendation

 The registered person should ensure that the use of CCTV in communal areas must be as least intrusive as possible to respect the privacy of children (‘Guide to the Supported Accommodation Regulations including Quality Standards’, page 30) Inspection report for supported accommodation provider - monitoring visit: Nook Residential Ltd 6

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Supported accommodation provider details

Registered provider: Nook Residential Limited

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Supported accommodation provider details

Registered service manager: Sarah Leahair

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Inspector

Sue Garner, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Nook Residential Ltd 7 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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