Children's Home run by Mayden Support Ltd in St Helens

Inspection report for children’s home: 2842757 1 Registered provider: Mayden Support Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private provider. It provides care for one child who experiences emotional or social difficulties.

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Information about this children’s home

The home was registered with Ofsted in June 2025.

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Information about this children’s home

The manager registered with Ofsted in November 2025.

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Information about this children’s home

At the time of the inspection, one child was living in the home. No children have moved in or out of the home since the last inspection. An inspector spoke with the child as part of the inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2842757 2

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Inspection date Inspection type Inspection judgement

06/01/2026 Full Good Inspection report for children’s home: 2842757 3

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Summary of findings

The child is happy and settled in the home due to the positive relationships that they have with staff, who know them well. The child is making progress with their education and health, and they are supported to stay in touch with their family.

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Summary of findings

Staff enjoy working in the home and value the support they receive from managers. The child’s successes are celebrated and they are encouraged to have their voice heard.

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Summary of findings

Staff know how to keep the child safe. Staff communicate with the child using therapeutic approaches to de-escalate difficult situations and prevent conflict.

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Overall experiences and progress of children and young people: good

The child is making good progress and is more confident and communicative in the home. Staff know the child well and focus on the child’s strengths in a way that builds a positive connection. The child is relaxed in the company of staff, and has well- established, trusting relationships.

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Overall experiences and progress of children and young people: good

The child has re-engaged with education after a significant gap, supported by a tutor who attends the home every day. The registered manager is working closely with the placing authority to increase the current provision for the next academic year.

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Overall experiences and progress of children and young people: good

The child attends all routine health appointments, marking a significant improvement from when the child resisted health appointments. The child’s health needs are addressed promptly when a concern arises. The child engages in direct work with the in-house therapist, who also works with staff in maintaining a therapeutic environment.

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Overall experiences and progress of children and young people: good

Staff work with the social worker to develop plans for the child, and progress plans for the child to spend time with their family. The child’s social worker is pleased with the way the child has settled and says that the child is happy living in the home.

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Overall experiences and progress of children and young people: good

Staff prepare the child for independence at a level that is appropriate to their age. The child participates in cooking activities and chooses weekly menus and activities, including trips to the beach, meals out and going to indoor gaming arcades.

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How well children and young people are helped and protected: good

Staff understand the risks for the child and know how to keep the child safe. Staff communicate calmly with the child and each other and adapt the environment to help meet the child’s needs. This consistent approach helps to keep the child safe in the moment, as well as building and maintaining trusting relationships. The use of physical Inspection report for children’s home: 2842757 4 intervention by staff is minimal and only used as a last resort. When the child is upset, staff use therapeutic approaches to engage with the child and defuse the situation.

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How well children and young people are helped and protected: good

Staff produce detailed risk assessments and safety plans, which they review regularly. These documents are individualised, and managers remove risk assessments appropriately when risks reduce. Staff respond to changing situations for the child; for example, when the child formed a new peer relationship that introduced additional risks, staff completed a targeted risk assessment to safely manage these factors while encouraging positive social interactions.

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How well children and young people are helped and protected: good

All staff are aware of what to do if the child goes missing from the home. This successfully minimises the frequency and shortens the time that the child is away from home. When the child returns home, staff warmly welcome them back and follow this up with conversations to further explore the child’s feelings about the incident. However, one missing-from-home episode was a significant incident and the manager did not send a notification of this to the regulator.

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How well children and young people are helped and protected: good

Managers and staff keep the child safe online through regular monitoring and age- appropriate user accounts for the child. Targeted discussions with the child reinforce online safety.

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How well children and young people are helped and protected: good

Recruitment procedures and practices are safe and effective. All staff are vetted before starting to work with the child. These checks ensure that only suitable adults are employed to work with the child.

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The effectiveness of leaders and managers: good

The registered manager is supported by a deputy manager. Both have a positive presence in the home and practise alongside staff. Staff say that they feel confident to make suggestions or share any concerns they may have.

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The effectiveness of leaders and managers: good

The managers know the child well. They recognise the progress the child has made and continue to strive for further improvements. Managers actively participate in key meetings and advocate for the child when important decisions are being made. The manager ensures that local authority documentation, such as care plans and meeting records, are accessible to the team. Any missing records are promptly followed up on by the manager to prevent any gaps in information. The child’s social worker is happy with the communication they receive from staff, which includes regular, scheduled updates and prompt notifications when significant events occur.

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The effectiveness of leaders and managers: good

Staff value the supervision sessions they have with managers, which are reflective in nature and focus on maintaining positive outcomes for the child. Team meetings are held frequently and support the team to come together to discuss important issues impacting on the child’s life. Inspection report for children’s home: 2842757 5 The managers encourage the child to share their views and to take part in the day-to- day decisions through both formal meetings and everyday discussions with staff. The manager has oversight of all incidents in the home and ensures that the child is spoken with and is able to reflect in a way that is helpful for the child.

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The effectiveness of leaders and managers: good

Staff value the supervision sessions they receive from managers. These are reflective in nature and focus on maintaining positive outcomes for the child. Staff complete regular training, and all mandatory training is updated. They attend additional child-focused training and have opportunities for further development with the in-house therapist that helps them to meet the child’s individual needs. Inspection report for children’s home: 2842757 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(e))

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Requirement Due date

In particular, the registered person must ensure that Ofsted is notified without delay if the child is missing from home when this is a significant incident due to the context and risks. 7 September 2026

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2842757 7

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Children’s home details

Registered provider: Mayden Support Limited

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Children’s home details

Registered provider address: Brulimar House, Jubilee Road, Middleton, Manchester M24 2LX

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Inspectors

Jayne Lord, Social Care Inspector Anthony Kyem, Social Care Inspector Inspection report for children’s home: 2842757 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and Children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council Children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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