Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children’s home: 2795952 1 SENSITIVE-OFSTED USE ONLY

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Registered provider: Coastal Quality Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private organisation. The home is registered to care for one child with social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living in the home, and they spoke with the inspectors.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers inadequate

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: 16 December 2025

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children’s home: 2795952 2 SENSITIVE-OFSTED USE ONLY

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Inspection date Inspection type Inspection judgement

16/12/2025 Full Good Inspection report for children’s home: 2795952 3 SENSITIVE-OFSTED USE ONLY

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Summary of findings

While the child has begun to build relationships with some staff, there have been a significant number of changes in the staffing team. This has impacted on the stability of the home and created uncertainty for the child. Medical advice was not sought during a significant self-harm incident. While the manager appears to have oversight of incidents, records lack evaluation and any learning. This is a missed opportunity to improve practice.

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improvement to be good

Since the last inspection, one child has moved into the home. The child is beginning to build positive and trusting relationships with some staff. However, the high turnover of staff and reliance on agency staff have impacted on the child’s ability to form relationships with all staff. The child told inspectors that the change in staff has impacted negatively on their mental health.

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improvement to be good

Staff value the importance of the child’s education. The child has an individualised education plan which ensures they get the right support, including additional time during exams. Discussions are currently taking place regarding the child’s future education or training opportunities to ensure that this is in line with their interests and aspirations. The child is supported to take part in a range of activities, such as football and police cadets, which promotes their social and emotional development.

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improvement to be good

The child’s time with family and people who are important to them takes place in line with their care plan.

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improvement to be good

The child accesses health services with the support of staff, which promotes their health and wellbeing. Staff work with health professionals including mental health services when required. Therapeutic input is available for the child from the in-house therapy team. This supports the child’s emotional wellbeing. Specialist assessments are being undertaken to ensure that staff understand the child’s needs.

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improvement to be good

The child’s belongings can be seen throughout the home. The child has pets in the home, and there are various photos of the child with friends, family and staff on display throughout the home. This gives the child a sense of belonging.

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improvement to be good

Staff support the child when they are struggling emotionally and use a variety of strategies to help children to express their feelings. Staff use appropriate de-escalation Inspection report for children’s home: 2795952 4 SENSITIVE-OFSTED USE ONLY

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improvement to be good

techniques that have been developed with the child. However, following an incident of self-harm, staff did not contact health professionals to seek advice and guidance. This was a missed opportunity to ensure that practice was appropriate in response to the child’s presentation, wellbeing and ongoing support needs.

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improvement to be good

Staff use physical intervention appropriately and proportionately to ensure the safety of the child. However, post-incident discussions with the child and staff lack detail and evaluation. This reduces the manager’s ability to fully evaluate practice and to consider any learning and development.

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improvement to be good

Incidents of the child going missing from home have reduced since the child moved into the home. There has only been one missing-from-home incident and this was responded to by staff in line with the child’s plan.

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improvement to be good

Staff and managers have worked closely with relevant professionals to develop robust risk assessments and safety plans. The child is subject to restrictions which require individualised risk assessments and safety plans. These are developed in collaboration with partner agencies, which ensures that identified risks are understood and that strategies to reduce and manage risks are appropriately coordinated.

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improvement to be good

The child can identify at least one staff member with whom they feel able to share their worries. When concerns are raised about the practice of agency staff, the manager takes appropriate action.

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improvement to be good

Safer recruitment processes are in place. However, on one occasion, there were gaps identified in employment history which were not fully explored.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have not met all requirements and recommendations from the last inspection.

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The effectiveness of leaders and managers: inadequate

There has been a high turnover of staff, resulting in a relatively new and inexperienced team. Staff have differing levels of experience and qualifications. The manager has tried to mitigate this by partnering experienced staff with newer staff and agency staff. However, this is not clear as the full names of agency staff have not been recorded on the rota.

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The effectiveness of leaders and managers: inadequate

Leaders and managers ensure that staff have training relevant to the child’s needs. However, they do not consistently ensure that agency staff have the relevant skills, experience and training to care for the child.

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The effectiveness of leaders and managers: inadequate

Supervision sessions do not always take place with the home’s policy. This means that less-experienced staff are not receiving regular supervision. Supervision records do not demonstrate that conversations take place about children’s progress and risks. Team Inspection report for children’s home: 2795952 5 SENSITIVE-OFSTED USE ONLY

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The effectiveness of leaders and managers: inadequate

meetings take place every month, but they do not provide an opportunity for reflection on practice to identify any learning and development.

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The effectiveness of leaders and managers: inadequate

The quality of care review does not contain feedback from children, professionals or parents. The report lacks sufficient evaluation of the care provided, which limits learning and development in the home. Inspection report for children’s home: 2795952 6 SENSITIVE-OFSTED USE ONLY

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi))

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Requirement Due date

The registered person must ensure that staff respond appropriately when children self-harm and that health advice is sought as necessary. 6 October 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 6 October 2026 Inspection report for children’s home: 2795952 7 SENSITIVE-OFSTED USE ONLY

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(d)(e)(f)(g)(h))

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Requirement Due date

In particular, the registered person must ensure that oversight of incidents, including physical interventions, is evaluative to drive improvement and consider any possible learning outcomes.

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Requirement Due date

In particular, the registered person must ensure that there is a consistent team of staff who are suitably skilled and experienced to provide care for the child in the home.

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Requirement Due date

Additionally, the registered person must ensure that they have systems in place so that all staff receive regular supervision sessions which allow them to reflect on their practice and the needs of the children.

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months. 6 October 2026 Inspection report for children’s home: 2795952 8 SENSITIVE-OFSTED USE ONLY

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary to improve or maintain the quality of care provided for children. (Regulation 45 (1) (2)(a)(b)(c))

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Requirement Due date

This specifically relates to the manager reviewing the approach to reporting on the quality of care provided and ensuring that this evaluation captures the views of children, staff, external professionals and family members to help inform the strengths and weaknesses of the home and any areas for improvement.

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in Schedule 4;

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Requirement Due date

ensure that the records are kept up to date. (Regulation 37 (1) (2)(a)(b))

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Requirement Due date

In particular, the registered person must ensure that the staff duty rota of persons working at the home is accurate. 6 October 2026

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Recommendation

 The registered person should ensure that applicants provide a full employment history with clear, specific dates so that any gaps in employment can be appropriately explored. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1) Inspection report for children’s home: 2795952 9 SENSITIVE-OFSTED USE ONLY

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2795952 10 SENSITIVE-OFSTED USE ONLY

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Children’s home details

Registered provider: Coastal Quality Care Limited

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Children’s home details

Registered provider address: Scott House, Clarke Street, Poulton Industrial Estate, Poulton-Le-Fylde FY6 8JW

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Inspectors

Sam Baird, Social Care Inspector Shauna Morley, Social Care Inspector Inspection report for children’s home: 2795952 11 SENSITIVE-OFSTED USE ONLY

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Inspectors

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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