Quaywest Housing Limited

Inspection report for supported accommodation provider: Quaywest Housing Limited 1 Quaywest Housing Limited Registered provider: Quaywest Housing Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider.

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provider

The service can accommodate up to 17 children and young people, in 6 shared or group living homes that are limited to accommodating looked-after children and care leavers.

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provider

At the time of this inspection, this service was providing supported accommodation for 13 children.

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provider

The service manager has been registered with Ofsted since the provider was registered in February 2024.

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provider

Inspection dates: The inspection was announced on 3 August 2026, and the inspectors were on site from 5 August 2026 to 7 August 2026.

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Outcome

Inconsistent quality of service delivery adversely affects some children's experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months

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Summary of findings

Children spoke of feeling happy and safe, supported by staff that they know.

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Summary of findings

However, there are weaknesses in the consistency of reporting safeguarding incidents to Ofsted, how children's views are informing and shaping their support, the quality of children's support plans and risk assessments and ensuring all children are suitable to live in supported accommodation. Inspection report for supported accommodation provider: Quaywest Housing Limited 2 The registered manager is aware of the work needed to improve systems underpinning the service and has begun taking action to address the shortfalls. Inspection report for supported accommodation provider: Quaywest Housing Limited 3

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Overall experiences and progress of children

Overall, children's experiences and outcomes are mixed. While some children have made positive progress towards greater independence and have benefited from the support provided, for others there is limited evidence of sustained progress, and the effectiveness of interventions is not consistently demonstrated through monitoring and evaluation.

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Overall experiences and progress of children

Most children are settled and are living alongside each other safely. However, not all children were appropriately assessed for supported accommodation arrangements. In several cases, placements did not appear to sufficiently meet the complexity of children's safeguarding, offending behaviour and emotional wellbeing needs, raising concerns about the suitability of the support provided.

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Overall experiences and progress of children

Most children have some level of engagement with education, training or employment. The fact that several children are attending provision or registered with education providers reflects positive planning and a commitment to supporting their future opportunities. While attendance and participation could be further strengthened to maximise outcomes, appropriate foundations are in place to support children's learning, development and progression.

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Overall experiences and progress of children

Children live in homes that are safe, suitable and well maintained, providing a homely environment where children have access to the furnishings and resources necessary to live comfortably. Staff support children whose first language is not English through translated information and visual aids, and routine room checks help promote clean and organised living spaces. However, some children were noted as requiring a higher degree of support to maintain and sustain a healthy living environment, and this continued need raised the question of their suitability to live in supported accommodation.

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How well children are helped and protected

Overall, children are supported by staff who respond appropriately when children are distressed, helping to de-escalate situations and manage emerging concerns. However, some incidents have resulted in children and staff being placed at risk, highlighting the need for stronger placement assessment, reduced reliance on police involvement and further development of staff skills in managing complex behaviours. While support is in place, significant risks remain for some children, and recording does not always clearly demonstrate the impact of interventions, progress made or the extent to which risks have reduced over time.

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How well children are helped and protected

Recruitment processes are comprehensive and demonstrate a good understanding of safer recruitment requirements, including consideration of overseas applicants and obtaining references from previous roles involving vulnerable children or adults.

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How well children are helped and protected

Children know how to complain, and their concerns are listened to. All complaints are managed appropriately, with concerns investigated and addressed in a timely Inspection report for supported accommodation provider: Quaywest Housing Limited 4 manner. When more significant issues have arisen, including those relating to safeguarding, staffing or professional boundaries, managers have responded promptly and implemented actions to strengthen practice and accountability.

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How well children are helped and protected

Allegations and safeguarding concerns are managed appropriately, with leaders and managers responding in line with procedures, maintaining clear records of actions taken and sharing relevant information with external professionals and Ofsted when required. However, oversight is not consistently effective, as not all serious incidents have been notified to Ofsted in accordance with Regulation 27. This shortfall limits external scrutiny and highlights the need for greater management oversight to ensure all regulatory requirements are met.

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The effectiveness of leaders and managers

Leaders and managers have established governance and oversight arrangements, with clear and robust systems to promote safe practice. Recording and monitoring systems provide detailed accounts of children's experiences, progress and support, supported by a range of meetings, recording tools and oversight processes. Records are comprehensive and child focused, although there is scope to further strengthen the consistent capture of children's views and the analysis of outcomes and progress.

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The effectiveness of leaders and managers

Leaders and managers have established systems to support staff practice and development, and staff report completing a range of mandatory training relevant to their roles. However, supervision records are largely operational in focus and do not consistently evidence reflective discussion, professional challenge, staff development or the consideration of children's experiences, outcomes and learning from incidents. While there are examples of more meaningful supervision emerging, further work is needed to ensure supervision supports professional growth effectively and improves practice.

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The effectiveness of leaders and managers

Staffing arrangements provide children with consistent support. However, the current live-in model is noted as negatively impacting on some staff's wellbeing, with some staff reporting fatigue towards the end of extended working periods. Leaders and managers recognise that aspects of the model of support require review, particularly to ensure children are provided with appropriate opportunities to develop independence and prepare for adult life.

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The effectiveness of leaders and managers

Staff complete a range of mandatory training that supports them in their roles and demonstrates the organisation's commitment to workforce development. However, oversight of training is not yet fully effective, as the training matrix identifies gaps between completed training and that required within the organisation's statement of purpose. As a result, further work is needed to ensure staff receive timely, role- specific and targeted training that equips them with the knowledge and skills required to meet the diverse needs of children and deliver consistently high-quality support. Inspection report for supported accommodation provider: Quaywest Housing Limited 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(b)(f)) 27 November

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(f)(g)) 27 November

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Recommendations

 The registered person should ensure that every young person in the service is given tailored and personalised support. Staff should engage in multi-agency Inspection report for supported accommodation provider: Quaywest Housing Limited 6 working, to produce and deliver a plan for support that meets all the needs of the young person and helps them work towards positive personal outcomes. Young people should be actively involved in shaping their plan for support. (Guide to the Supported Accommodation Regulations including Quality Standards, page 34)  The registered person must have systems in place so that all staff, including the registered service manager, receive supervision of their practice from a suitably skilled and experienced professional, which allows them to reflect on their practice and the needs of the young people accommodated in the setting. (Guide to the Supported Accommodation Regulations including Quality Standards, page

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Quaywest Housing Limited 7

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Supported accommodation provider details

Registered provider: QuayWest Housing Ltd

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Supported accommodation provider details

Registered provider address: 11 Dormer Place, Leamington Spa CV32 5AA

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Supported accommodation provider details

Registered service manager: Charlene Johwa

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Supported accommodation provider details

Email address: info@quaywesthousing.co.uk

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Inspectors

Linda Bond, Social Care Inspector Siân Heffey, Social Care Inspector Joanne Humphreys, Social Care Inspector Inspection report for supported accommodation provider: Quaywest Housing Limited 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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