TPR Care Services Ltd

Inspection report for supported accommodation provider: TPR Care Services Ltd 1 TPR Care Services Ltd Registered provider: TPR Care Services Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

This supported accommodation service was registered on 27 February 2024 and is operated by a private provider in the north-west region. It provides accommodation for up to 13 individuals in 3 shared or group-living premises that are limited to accommodating looked-after children or care leavers.

p.1

provider

At the time of the inspection, 6 looked-after children aged 16 or 17 years were accommodated.

p.1

provider

The service does not currently have a registered service manager.

p.1

provider

Inspection dates: The inspection was announced on 3 August 2026 and started that day. The inspector was on site from 5 to 6 August 2026.

p.1

Outcome

Inconsistent quality of service delivery adversely affects some children's experiences and this may limit their progress. Leaders and managers must make improvements.

p.1

Summary of findings

Leaders and managers admit children outside of the registration conditions of the supported accommodation service. Some children are admitted with complex needs that the service cannot meet.

p.1

Summary of findings

Most children are supported to develop the skills needed to prepare for adult life. However, not all children experience quality support that promotes their safety and wellbeing.

p.1

Summary of findings

Children are not always safeguarded effectively. Child protection information is not consistently shared with partner agencies. Inspection report for supported accommodation provider: TPR Care Services Ltd 2

p.1

Overall experiences and progress of children

Leaders and managers do not have adequate oversight of the service. They accept children with complex support needs who are not appropriate for supported accommodation.

p.2

Overall experiences and progress of children

Leaders and managers do not always challenge the placing local authority when they have concerns about the plans for children. This means that some children remain in the service when it has become clear that their needs cannot be met. For example, one child has gone missing from the service on 79 occasions. Another child has gone missing on 25 occasions in the last 3 months. The service is unable to keep these children safe.

p.2

Overall experiences and progress of children

Staff provide children with a high level of support that is not consistent with the principles of supported accommodation. For example, all children receive continuous support throughout the day and night. Staff members remain awake at night and undertake hourly 'patrols' of the premises. Staff contact one child every 3 hours in the daytime when the child is away from the service.

p.2

Overall experiences and progress of children

Children say that they feel happy in their homes. Their bedrooms are individualised to their taste. Children have access to Wi-Fi throughout their homes, which helps them to feel connected to others. When children move into their homes, this is done in a sensitive and carefully planned way. Staff encourage children to visit the home before moving in.

p.2

Overall experiences and progress of children

When children reach adulthood, they remain in the accommodation service until they are fully prepared for independent living and have found suitable accommodation. Staff work with children's local authorities to help them to move on in a carefully planned way.

p.2

Overall experiences and progress of children

Most children make good progress in preparation for adulthood. Staff teach children practical skills in planned support sessions and through ongoing discussions. This means that most children develop life skills and increased confidence in being able to live independently. The provider has developed their own independence workbook for children. Most children have completed large parts of this booklet with staff. Children find it helpful.

p.2

Overall experiences and progress of children

Staff encourage and help children to maintain positive relationships with people who are important to them. Staff understand how these relationships support children's journey into adulthood and promote their emotional wellbeing.

p.2

Overall experiences and progress of children

Staff support children to register with dentists, doctors and other primary healthcare services. They collaborate with specialist services when children need additional help, for example, with their mental health. Children access help quickly when they need it most.

p.2

Overall experiences and progress of children

Staff support children to engage in education and training, or to seek employment in Inspection report for supported accommodation provider: TPR Care Services Ltd 3 an area that interests them. They work closely with other agencies to achieve this. Staff make every effort to promote the importance of education, training and employment, and they help children to overcome barriers to participation.

p.2

Overall experiences and progress of children

Staff are ambitious for children and enthusiastic about the support they provide. Children say that they know how to make a complaint if they have any problems with their support or the accommodation.

p.3

Overall experiences and progress of children

Children's social workers and other agencies are positive about the quality of communication with the service, the quality of the support provided and the progress that children make.

p.3

How well children are helped and protected

Children live in safe, secure and comfortable accommodation. They say that they feel protected and settled where they live. The location enables children to participate in the local community and to maintain relationships with people who are important to them. However, leaders and managers implement surveillance and monitoring methods that prevent children from having sufficient privacy. Staff use CCTV cameras to monitor children when they are in communal parts of their homes. This includes the lounge and kitchen areas.

p.3

How well children are helped and protected

Leaders and managers do not always support children to take age-appropriate risks as part of their journey towards independence. For example, staff give some children their weekly allowances in instalments. Leaders and managers sometimes remove risks rather than helping children to learn how to manage them. For example, they remove all sharp knives from the kitchen and keep cleaning materials in a locked cupboard. Children do not have front door keys. These practices do not help children to gain the independent living skills that they need.

p.3

How well children are helped and protected

Arrangements for managing medication do not always help to promote children's independence. Staff often store children's prescribed medication. There are not always clear plans for children to have increased autonomy for managing their medication independently.

p.3

How well children are helped and protected

Staff do not always use effective de-escalation techniques. On one occasion, a member of staff told a child that they would withhold their weekly allowance until the child cleaned their room. This led to a temporary relationship breakdown between the staff and child.

p.3

How well children are helped and protected

Leaders and managers fail to ensure that all staff working with children have the skills and knowledge required to keep them safe. For example, not all staff working directly with children have completed the provider's mandatory induction training in relation to risk management.

p.3

How well children are helped and protected

Leaders and managers do not implement recruitment practices that ensure staff are suitable to work with children. They do not always obtain references from the applicant's previous social care employer or take adequate steps to verify why the Inspection report for supported accommodation provider: TPR Care Services Ltd 4 employment ended. One member of staff has been employed without any professional references, despite having several previous social care employers.

p.3

How well children are helped and protected

When children go missing from home, there is a well-coordinated response to reduce the risk of harm. This includes notifying the police and the child's placing authority. When children return, staff check on their wellbeing and discuss why they went missing. Children are usually offered return interviews by an independent service.

p.4

The effectiveness of leaders and managers

Leadership and management of the service is inconsistent. The service has not had a registered service manager since March 2026. The provider has not put forward a completed application for a new registered service manager.

p.4

The effectiveness of leaders and managers

Leaders and managers accept children who, at the point of referral, are not ready to live in supported accommodation. This means that some placements are not in accordance with the provider's statement of purpose for supported accommodation. For example, one child moved in who had gone missing from home regularly in their previous placement.

p.4

The effectiveness of leaders and managers

Leaders and managers do not always challenge effectively and take action when they are concerned that placing authorities are not making decisions that are in children's best interests.

p.4

The effectiveness of leaders and managers

Leaders and managers do not consistently inform Ofsted when serious incidents occur. For example, they failed to notify Ofsted when a child went missing for 5 days. This limits the regulator's ability to maintain oversight and ensure that responses to serious incidents protect and support children.

p.4

The effectiveness of leaders and managers

Leaders and managers use a range of methods to monitor the quality of the service. However, quality assurance processes are not fully effective. For example, they fail to identify when members of staff have not completed mandatory training courses within timescale or weaknesses in recruitment processes.

p.4

The effectiveness of leaders and managers

Leaders and managers do not always prioritise the experiences of children. On one occasion, they held a staff training event in the kitchen area at one of the homes. Children were unable to use the laundry facilities as normal. One child became frustrated and threatened a member of staff with a weapon. Leaders and managers failed to prioritise children's needs when they chose the training venue.

p.4

The effectiveness of leaders and managers

Leaders and managers complete a quality of support review at least once every 6 months. However, it does not reflect on the learning from serious incidents that have occurred in the service. For example, it does not review the incident during which a member of staff was threatened. This is a missed opportunity to reflect on areas of identified strengths and weaknesses and the experiences of children. Inspection report for supported accommodation provider: TPR Care Services Ltd 5 Staff say that leaders and managers are easy to contact and visit each home regularly. Staff feel supported in their roles and are positive about the supervision that they receive from managers. However, supervision records do not demonstrate sufficient focus on children's experiences and needs. Inspection report for supported accommodation provider: TPR Care Services Ltd 6

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.6

Requirement Due date

prepare and implement child protection policies;

p.6

Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe;

p.6

Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk. (Regulation (5) (1) (2)(a)(i)(ii)(iii)(b)(iv)(f)(ii))

p.6

Requirement Due date

Specifically, leaders and managers must ensure that staff complete the organisation's mandatory training courses. They must ensure that training records are up to date. 20 September

p.6

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development. 20 September Inspection report for supported accommodation provider: TPR Care Services Ltd 7 In particular, the standard in paragraph (1) requires the registered person to—

p.6

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

p.7

Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm;

p.7

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation (4) (1) (2)(a)(e)(f))

p.7

Requirement Due date

Specifically, leaders and managers must ensure that children's needs can be met in supported accommodation from the point of admission.

p.7

Requirement Due date

Leaders and managers must ensure that appropriate employment references are obtained.

p.7

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.7

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.7

Requirement Due date

only use devices for monitoring or surveillance in communal areas and then only if—

p.7

Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to each child's need for privacy. (Regulation (6) (1) (2)(c)(iv))

p.7

Requirement Due date

Specifically, leaders and managers should not routinely monitor children through CCTV in communal lounges and kitchen areas. 20 September

p.7

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.7

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 20 September Inspection report for supported accommodation provider: TPR Care Services Ltd 8 engage and work with the accommodating authority if the registered person has concerns or if the child's support needs to be changed, including where that change may mean that the child requires more intensive support;

p.7

Requirement Due date

in the event that the registered person or a member of staff considers that an accommodating authority or a relevant person is failing to provide the support set out in a child's relevant plans, make representations, or, as the case may be, enable staff to make representations, to the accommodating authority or relevant person with a view to ensuring that the child's needs are met. (Regulation (7) (1) (2)(f)(h))

p.8

Requirement Due date

The registered person must compile, in relation to the supported accommodation undertaking, a plan ("the workforce plan") which covers the following matters in respect of the recruitment and employment of all staff—

p.8

Requirement Due date

the experience and qualifications of managers and other staff, and any further training required for those managers and staff;

p.8

Requirement Due date

the processes and timescales for staff to complete induction, probation and core training, including in safeguarding and health and safety;

p.8

Requirement Due date

the process and timescales for supervision and monitoring of staff. (Regulation (10)(b)(c)(e)) 20 September

p.8

Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

p.8

Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

p.8

Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

p.8

Requirement Due date

there is an allegation of abuse against the supported accommodation undertaking or a person working for it;

p.8

Requirement Due date

is instigated, or 20 September Inspection report for supported accommodation provider: TPR Care Services Ltd 9 concludes (in which case, the notification must include the outcome of the child protection enquiry);

p.8

Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

p.9

Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(b)(c)(d)(i)(ii)(e)(f))

p.9

Recommendation

 The registered person should ensure that supervisions allow staff to reflect on their practice and the needs of the young people accommodated in the setting. ('Guide to the Supported Accommodation Regulations, including Quality Standards,' page 51)

p.9

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: TPR Care Services Ltd 10

p.9

Supported accommodation provider details

Registered provider: TPR Care Services Ltd

p.10

Supported accommodation provider details

Registered provider address: Topping Partnership Ltd, Incom House, Waterside, Trafford Park, Manchester M17 1WD

p.10

Supported accommodation provider details

Email address: marie@tprcareservices.co.uk

p.10

Inspector

Steve James, Social Care Inspector Inspection report for supported accommodation provider: TPR Care Services Ltd 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

p.10

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.11

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.11

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.11