Children's Home run by Cillrua Care Ltd in Leicestershire

Inspection report for children’s home - monitoring visit: 2843441 1 Registered provider: Cillrua Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned and registered to provide care for up to 5 children who may experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, no children were living at the home. Two children have left since the assurance inspection took place.

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Information about this children’s home

The manager registered with Ofsted in September 2025.

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Information about this children’s home

The registered provider has appointed a new responsible individual. The provider has submitted an application so that Ofsted can assess the provider’s suitability of the individual.

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This monitoring visit

Following an assurance inspection on 6 July 2026, serious and widespread concerns were identified in the home. As a result, 2 compliance notices were issued in relation to regulation 12 and regulation 13. Due to significant shortfalls, Ofsted also issued a restriction of accommodation notice to prevent further children from being admitted to the home. This monitoring visit was undertaken to review the restriction of accommodation and whether the provider has met the actions within the compliance notices.

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This monitoring visit

At the time of the inspection, no children were living at the home. Damage to the home has now been repaired and the home is well maintained.

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This monitoring visit

When one child was missing from home, staff shared information promptly with professionals and family members, and attempts were regularly made to contact the child by phone and text. The expectations of staff to physically look for children when they are missing is now contained in care plans to ensure that all attempts to find children are made. Inspection report for children’s home - monitoring visit: 2843441 2 Risk assessments for children who lived at the home now include strategies on how to support children when they are unsafe. Staff completed visual checks of children at the frequency detailed in their care plans. Staff have taken action to remove items of risk from one child and completed a room search appropriately when they identified that they may have items that could cause them harm.

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This monitoring visit

Staff have received refresher training on how to safely hold children. The manager has completed additional competency assessments, including scenarios, to ensure that staff understand the actions they must take to care for children and keep them safe. Findings from these have been shared with staff in supervision, and further training is planned for staff who need additional support.

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This monitoring visit

The manager has shared findings of the previous inspection with staff during team meetings. Staff have created an ‘easy guide’ of practical strategies to connect with children to support them to develop meaningful relationships.

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This monitoring visit

The manager has introduced a checklist for her to review staff’s daily logs and safeguarding practice, increasing her review of the care of children. Monthly learning is being collected by the manager, which is shared with staff. Checks are in place to ensure there are sufficient staff each day and the manager is actively recruiting staff to provide continuity of care to children.

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This monitoring visit

The manager has reflected on the admissions processes for children who have previously lived in the home. She recognises that all risks need to be fully explored to ensure that staff can meet children’s needs, so that children receive stable and consistent care. The manager intends to involve staff in considering new admissions, to strengthen this process.

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This monitoring visit

The manager has been supported by the proposed responsible individual, and the director has been present at the home and has offered support during this period. The manager is reflective with regard to areas for development in her own practice and is taking steps to strengthen her own skills. She is committed to improving the quality of care for children.

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This monitoring visit

The provider has adhered to the restriction, and no children have moved in since the restriction of accommodation notice was issued. Management oversight in the home has improved since the last inspection. Staff feel supported by the manager, and she has begun to implement processes to gain a clearer understanding of practice in the home and to support staff to develop.

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This monitoring visit

Overall, the home has made sufficient progress in addressing the compliance notices issued under regulations 12 and 13. Although some systems require further embedding, the steps taken to date are appropriate and demonstrate a commitment to ongoing improvement. As a result, the compliance notices are now considered to be met. The restriction of accommodation notice has been lifted. The remaining Inspection report for children’s home - monitoring visit: 2843441 3 statutory requirements and recommendation will be reviewed at the next full inspection. Inspection report for children’s home - monitoring visit: 2843441 4

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Inspection date Inspection type Inspection judgement

28/04/2026 Full Requires improvement to be good 20/01/2026 Full Inadequate Inspection report for children’s home - monitoring visit: 2843441 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

treat each child with dignity and respect;

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Requirement Due date

make decisions about the day-to-day arrangements for each child, in accordance with the child’s relevant plans, which give the child an appropriate degree of freedom and choice. (Regulation 6 (1)(a) (2)(a)(b)(iii)(ix))

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Requirement Due date

In particular, this relates to children’s plans being individualised, and for children to be informed of these plans.

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Requirement Due date

It also relates to there being management oversight of staff interactions with children, to ensure there are opportunities for positive relationships to form. 31 July 2026

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Requirement Due date

The registered person must review the appropriateness and suitability of the location of the premises used for the purposes of the children’s home at least once in each calendar year taking into account the requirement in regulation 12(2)(c) (the protection of children standard).

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Requirement Due date

When conducting the review, the registered person must consult, and take into account the views of, each relevant person. (Regulation 46 (1) (2)) 31 July 2026 Inspection report for children’s home - monitoring visit: 2843441 6 In particular, this relates to the consultation and account of the views of each relevant person.

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality-of-care review ("the quality-of-care review report").

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Requirement Due date

supply to HMCI a copy of the quality-of-care review report within 28 days of the date on which the quality-of-care review is completed; and

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Requirement Due date

make a copy of the quality-of-care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home;

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Requirement Due date

the registered person must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (2)(a)(b)(c) (3) (4)(a)(b) (5)) 31 July 2026 Inspection report for children’s home - monitoring visit: 2843441 7

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Recommendation

 The registered person should ensure that recruitment, including knowledge of any gaps in employment, supervision and performance management of staff, safeguards children and minimises potential risks to them. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2843441 8

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Children’s home details

Registered provider address: Knox Cropper Chartered Accountants, 153-155 London Road, Hemel Hempstead HP3 9SQ

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Inspector

Rebecca Barker, Social Care Inspector Inspection report for children’s home - monitoring visit: 2843441 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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