Children's Home run by Supercare Residential Ltd in East Sussex

Inspection report for children’s home - monitoring visit: 2778271 1 Registered provider: Supercare Residential Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and run by a private organisation. It provides care for up to 4 children who have learning disabilities. At the time of the inspection, 3 children were living in the home. One child had recently moved on.

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Information about this children’s home

The registered manager’s post has been vacant since July 2026.

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Inspection date: 29 July 2026

A gathering additional evidence visit took place on 20 August 2026.

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This monitoring visit

This monitoring visit was completed on 29 July 2026 following cumulative concerns received by Ofsted that suggested regulations were not being complied with. An inspector returned on 20 August 2026 to gather additional evidence in line with Ofsted inspections and visits: deferring, pausing and gathering additional evidence policy. The children living at the home were not spoken to during the additional visit.

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This monitoring visit

The provider has been open with Ofsted about a difficult period they have been experiencing due to the escalating needs of one child, which has significantly impacted the wellbeing of the other children in the home. At the time of the inspection, this child had recently moved on from the home.

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This monitoring visit

Since the last inspection, there have been several changes to the leadership and management structure in the home. Currently, the home is being overseen by a new interim manager and the responsible individual while recruitment takes place for a permanent manager. This information has not been effectively communicated to the staff team, and staff told the inspector that the lack of information makes some feel unsupported by leaders and managers. During the gathering additional evidence visit, managers advised they have now recruited a manager who is undertaking safer recruitment checks. Staff said that communication from managers has improved. Inspection report for children’s home - monitoring visit: 2778271 2 However, they feel that there continues to be a lack of consistency in the guidance being provided.

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This monitoring visit

Leaders’ and managers’ oversight in the home has not been consistent. Supervisions for some had not been happening in line with their policy. Staff told the inspector they do not feel listened to and that the staff team is experiencing low morale. Leaders and managers have acknowledged that staff morale has been impacted by recent incidents in the home and that increased monitoring has now been put in place to support the management of the home.

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This monitoring visit

The home environment has not been adequately maintained. There has been substantial damage throughout the home, and it is not yet furnished or decorated to reflect a high-quality living environment for children. There are significant hygiene concerns in one child’s bedroom. Managers are aware of this and have plans to address the concerns and have started to refurbish some areas of the home.

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This monitoring visit

Risk assessments are not updated following changes in children’s needs. Where staff have observed and recorded new behaviours following incidents, it has been identified that care plans and risk assessments need updating. However, this has not been completed. During the gathering additional evidence visit, further shortfalls were found in an activity risk assessment that had not been updated and reviewed by managers. This means documentation used to support children does not contain the most accurate information needed to provide appropriate, safe care.

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This monitoring visit

Recording of physical interventions is not sufficient. In several records viewed, there was no record of the duration of the physical intervention. In addition, injuries sustained by staff during incidents are not always appropriately recorded. Care plans reflect children’s health needs and medical care requirements. However, there has been an inconsistent response to supporting children. For example, when a child with diabetes reported they felt unwell, no action was taken to check on their wellbeing and implement health care protocols. Since this incident, managers have taken action to meet with staff to ensure they know what is expected of them to meet the child’s health needs.

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This monitoring visit

Children know how to raise concerns and can effectively utilise the complaints and grumbles process. Leaders and managers respond to them in a child-focused way. One child told the inspector that things were better now and quieter. Children are still accessing a wide range of activities in the community and further afield. Children have had wellness breaks to support them away from the busy home environment. One child is also working towards increased free time in the community on a structured independence plan.

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This monitoring visit

Leaders and managers are united, clear and realistic about the home’s strengths and shortfalls. Managers have reflected openly on the challenges and achievements experienced in the last year. They demonstrate a commitment to improving the home and ensuring that children receive the best care. Inspection report for children’s home - monitoring visit: 2778271 3

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Inspection date Inspection type Inspection judgement

21/04/2026 Full Good 22/07/2025 Full Good 26/11/2024 Full Requires improvement to be good Inspection report for children’s home - monitoring visit: 2778271 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

the health and well-being needs of children are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff help each child to— achieve the health and well-being outcomes that are recorded in the child’s relevant plans;

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Requirement Due date

that each child has access to such dental, medical, nursing, psychiatric and psychological advice, treatment and other services as the child may require. (Regulation 10 (1)(a) (2)(a)(i)(c)) 4 September 2026

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(viii))

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Requirement Due date

In particular, the registered manager should ensure that during prolonged incidents the timings of restraints are 21 October 2026 Inspection report for children’s home - monitoring visit: 2778271 5 accurately recorded and that any sustained injury is appropriately recorded.

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Requirement Due date

The registered person must, inspire and lead a culture in relation to the children’s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(b) (2)(d)(f)(g)(ii)(h))

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Requirement Due date

In particular, the registered manager should ensure that there is stable and continued oversight in the home, including ensuring staff have access to regular supervision and are updated on changes to management structures.

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Requirement Due date

In particular, the registered person must ensure that there is full and consistent management oversight of risk assessments to ensure they are accurate and fit for purpose. 21 October 2026

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Recommendation

 The registered person should ensure that any child who has been restrained should be given the opportunity to express their feelings about their experience of the restraint as soon as is practicable, ideally within 24 hours of the restraint incident, taking the age of the child and the circumstances of the restraint into account. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 49, paragraph 9.60) Inspection report for children’s home - monitoring visit: 2778271 6

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2778271 7

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Children’s home details

Registered provider: Supercare Residential Ltd

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Children’s home details

Registered provider address: 2-4 Packhorse Road, Gerrards Cross SL9 7QE

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Inspectors

Emma Blake, Social Care Inspector Shirin White, Social Care Inspector Inspection report for children’s home - monitoring visit: 2778271 8 inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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