The London City Care and Support Services Limited

Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited The London City Care and Support Services Limited

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Registered provider: The London City Care and Support Services Limited

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Inspected under the social care common inspection framework

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provider

This service registered with Ofsted on 16 August 2023. The registered service manager’s post is vacant. The service is currently managed by the nominated individual and 2 interim service managers.

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provider

The provider offers supported accommodation for up to 29 children and young people in 7 shared homes that are not limited to accommodating children in care and care leavers.

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provider

The monitoring visit was announced with short notice on the day of the visit.

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provider

There are 6 children placed with this provider. The inspector visited one property and spoke with both interim service managers and one staff member. One 18-year-old chose to speak to the inspector. The nominated individual was abroad and unavailable for this inspection.

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provider

The main purpose of this monitoring visit was to consider concerns raised with Ofsted. The information related to the unpaid rent for one property and the impact of this on the stability of placements and experiences for children.

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This monitoring visit

The registered provider is no longer financially viable. Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited Due to unpaid rent the landlord arrived at the property with the intention of evicting the child in care and the care leavers from their home. This is an avoidable and unsettling experience for vulnerable children.

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This monitoring visit

The incident had a negative emotional impact for the child and all those living and working at the property. They were upset about the prospect of having to suddenly move. On the day, the children and young people did not need to move out. The staff called the police and reassured the child and the care leavers that they would be able to continue to live at their home.

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This monitoring visit

Leaders and managers failed to notify Ofsted of this incident. Failure to inform Ofsted of significant events undermines the regulator’s role in having clear regulatory oversight of children’s experiences.

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This monitoring visit

The arrangements for leadership and management do not provide stability for children. There has been a churn of managers in the last 12 months. Two registered managers left. The last manager was registered on 1 April 2026 and left on 13 July 2026. Another proposed registered service manager, who applied to register with Ofsted, withdrew their application.

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This monitoring visit

Staff are committed to children and know them well. Staff and children have positive relationships. Children make strong contributions to their support plans, the risk assessments and the safety plans. Staff work collaboratively with other professionals to promote children’s safety, positive experiences and progress.

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This monitoring visit

The records on children’s files are generally of good quality. However, no record was available to show how the decision was reached to admit one child, when this happened in an emergency. The register of children is not maintained as required.

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This monitoring visit

Ofsted continue to monitor this service. Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered provider must carry on the supported accommodation undertaking in a manner which is likely to ensure that it will be financially viable for the purpose of achieving the aims and objectives set out in the statement of purpose. (Regulation 35(1)) 4 September 2026

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

the event concerned; any other individuals or organisations who or which have been notified; any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(b)(f) (4)(a)(b)) 4 September 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that 4 September 2026 Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4(1) (2)(f))

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Requirement Due date

The registered provider must appoint an individual to manage the supported accommodation undertaking if—

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Requirement Due date

there is no registered service manager in respect of the undertaking, and

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Requirement Due date

is not, or does not intend to be, in day-to-day charge of the supported accommodation undertaking. (Regulation 14 (1)(a)(b)) 4 September 2026

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Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

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Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form;

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Requirement Due date

ensure that the records are kept up to date

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Requirement Due date

ensure that the records are accessible to children, the CIECSS and each accommodating authority;

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Requirement Due date

retain the records for at least 15 years from the date of the last entry. (Regulation 25(1) (2)(a)(b)(c)) 4 September 2026 Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited This specifically relates to maintaining the children’s register.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited

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Supported accommodation provider details

Registered provider: The London City Care and Support Services Limited

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Inspector

Seka Graovac, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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