Children's Home run by Cambian Childcare Limited in Norfolk

Inspection report for children’s home: SC456330 1 SC456330

p.1

Registered provider: Cambian Childcare Limited

p.1

Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This privately run home offers care for up to 4 children who have social, emotional and behavioural difficulties.

p.1

Information about this children’s home

The previous registered manager left in January 2026. A new manager was appointed in May 2026.

p.1

Information about this children’s home

There were no children living at the home at the time of this visit.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

p.1

requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

p.1

requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

p.1

requires improvement to be good

Overall judgement at last inspection: inadequate

p.1

requires improvement to be good

Enforcement action since last inspection: At the full inspection in May 2026, compliance notices were served under Regulation 13, ‘The leadership and management standard’, and Regulation 12, ‘The protection of children standard’. A restriction of accommodation notice was enforced until 7 August 2026. Inspection report for children’s home: SC456330 2 At a monitoring visit on 23 June 2026, the compliance notice under Regulation 13 was found to be met. The compliance notice under Regulation 12 was raised again and reviewed at this inspection. No further enforcement action was taken. Inspection report for children’s home: SC456330 3

p.1

Inspection date Inspection type Inspection judgement

12/05/2026 Full Inadequate 03/06/2025 Full Good 27/08/2024 Full Good 11/09/2023 Full Good Inspection report for children’s home: SC456330 4

p.3

Summary of findings

There were a high number of shortfalls at the last full inspection that resulted in enforcement action. A new manager was appointed in May 2026 and has taken steps to begin addressing the identified shortfalls. There have been continued challenges at the home, with two children moving out. As no other children have moved in, many of the shortfalls are untested and therefore have been restated. A restriction of accommodation notice remained in place until 7 August 2026. Therefore, since the monitoring visit on 23 June 2026, there have been no children living at the home since 2 July 2026 when a child moved out.

p.4

improvement to be good

Since the last full inspection, both children have moved out of the home. There were no children living at the home at the time of this inspection. Several staff have been redeployed to sister homes. Therefore, any improvements to the quality of care and staff practice remain untested.

p.4

improvement to be good

Since the last full inspection, one child moved out in an urgent and unplanned way. The staff were unable to safely meet their needs following a significant increase in the child’s vulnerability and risks. The second child wanted to move out of the home. The child was helped to move, with a clear plan, to the area where they wanted to live. This move was well planned, with staff talking to the child and helping them to prepare for this move. This child was spoken with. They said that the staff helped them to move and offered them a goodbye meal. They said that some relationships with staff at the home, particularly the new manager, had improved. However, overall, they said that the care had not been good enough, they were unhappy and that several staff failed to build positive relationships with them.

p.4

improvement to be good

At the last inspection, neither child was engaging in education. The staff were not supporting children to build the routines needed to meaningfully engage with alternative education or training. It is not yet clear how staff would support children’s education. The manager has identified alternative services in the community that future children could access to support their informal learning. Staff helped the child who recently moved out to apply to a college in their new local area.

p.4

improvement to be good

Steps have been taken to address the required repairs at the home. This has made the house more welcoming and homely for children who move in. All of the children’s bedrooms have been redecorated and have suitable furniture. Inspection report for children’s home: SC456330 5

p.4

improvement to be good

Since the last full inspection, there were several occasions when a child went missing from the home and took significant overdoses of medication. Since June 2026, there have been no more serious incidents at the home. There are no children at the home. Therefore, staff practice regarding what actions they would undertake to keep children safe or effectively manage risks to children have not been tested.

p.5

improvement to be good

Previously there were no shortfalls in how staff held children. This was a shortfall raised at the last two full inspections. There have been no physical interventions involving children since the last full inspection. Although this is progress, it does not allow sufficient time to show that staff’s practice has changed or evidence that staff’s recording and reporting have improved. The manager has undertaken training with staff about physical interventions to help staff to better understand their roles.

p.5

improvement to be good

The new manager has increased oversight of any incidents at the home. Any incidents since the last full inspection have been reviewed by the manager, who takes steps to review any poor practice. This helps managers to better understand the recent shortfalls in the help and protection of children.

p.5

improvement to be good

Several new staff have joined the home. Recruitment checks follow the relevant requirements for safe recruitment checks. This helps to assure leaders and managers that new staff are suitable to work with children.

p.5

The effectiveness of leaders and managers: requires improvement to be good

The manager has applied to register with Ofsted and has a relevant qualification in leadership and management. The new manager has taken charge and has begun addressing the shortfalls identified at the last two inspections.

p.5

The effectiveness of leaders and managers: requires improvement to be good

Significant staffing changes have contributed to several shortfalls in leadership and management and the help and protection of children. The responsible individual role changed, and this resulted in reduced oversight and monitoring during a difficult time.

p.5

The effectiveness of leaders and managers: requires improvement to be good

There is a new and inexperienced staff team, whose members are yet to demonstrate how they support children. None of the current staff team holds a relevant qualification. These ongoing changes do not help to provide consistency or stability for children.

p.5

The effectiveness of leaders and managers: requires improvement to be good

Leaders and managers have developed a clear action plan to drive improvements. The new manager quickly addressed these shortfalls to meet the requirements of the compliance notices. The manager has accurately used independent visitor reports and internal monitoring systems to capture children’s experiences and identify needed changes. Inspection report for children’s home: SC456330 6 All staff completed extended training, including a therapeutic model, to help them provide care in line with the home’s statement of purpose. All staff attended a weeklong training and team-building session to upskill and better prepare them for working with children. The manager has completed helpful records to demonstrate staff’s learning theoretically. However, this practice is yet to be seen in their direct work with children.

p.5

The effectiveness of leaders and managers: requires improvement to be good

All staff have now received regular supervision sessions since the last full inspection. The manager has written detailed records to capture staff’s learning and development needs.

p.6

The effectiveness of leaders and managers: requires improvement to be good

Since the last full inspection, 3 requirements and 2 recommendations have been met. Several requirements have been restated because they could not be tested in this inspection timeframe. Inspection report for children’s home: SC456330 7

p.6

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.7

Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

p.7

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.7

Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

p.7

Requirement Due date

help each child to understand how to keep safe;

p.7

Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

p.7

Requirement Due date

manage relationships between children to prevent them from harming each other;

p.7

Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

p.7

Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

p.7

Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(I)(ii)(iii)(iv)(v)(vi)(b))

p.7

Requirement Due date

This requirement was made at the last inspection and is restated. 30 September 2026

p.7

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— 30 October 2026 Inspection report for children’s home: SC456330 8 helps children aspire to fulfil their potential; and

p.7

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.8

Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(h))

p.8

Requirement Due date

This requirement was made at the last inspection and is restated.

p.8

Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

p.8

Requirement Due date

an understanding about acceptable behaviour; and

p.8

Requirement Due date

positive responses to other children and adults.

p.8

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.8

Requirement Due date

meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans;

p.8

Requirement Due date

help each child to develop socially aware behaviour;

p.8

Requirement Due date

encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding;

p.8

Requirement Due date

help each child to develop and practise skills to resolve conflicts positively and without harm to anyone;

p.8

Requirement Due date

communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding;

p.8

Requirement Due date

strive to gain each child’s respect and trust; 30 December 2026 Inspection report for children’s home: SC456330 9 understand how children’s previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children;

p.8

Requirement Due date

are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same;

p.9

Requirement Due date

de-escalate confrontations with or between children, or potentially violent behaviour by children; and

p.9

Requirement Due date

that each child is encouraged to build and maintain positive relationships with others. (Regulation 11 (1)(a)(b)(c) (2)(a)(i)(ii)(iii)(iv)(v)(viii)(ix)(x)(xi)(b))

p.9

Requirement Due date

This requirement was made at the last inspection and is restated.

p.9

Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

p.9

Requirement Due date

details of the child’s behaviour leading to the use of the measure; the date, time and location of the use of the measure

p.9

Requirement Due date

a description of the measure and its duration;

p.9

Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

p.9

Requirement Due date

the effectiveness and any consequences of the use of the measure; and

p.9

Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

p.9

Requirement Due date

has spoken to the user about the measure; and

p.9

Requirement Due date

has signed the record to confirm it is accurate; and 30 October 2026 Inspection report for children’s home: SC456330 10 within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(ii)(iii)(iv)(v)(vii)(b)(i)(ii)(c))

p.9

Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

p.10

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.10

Requirement Due date

help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans;

p.10

Requirement Due date

promote opportunities for each child to learn informally;

p.10

Requirement Due date

help each child who is above compulsory school age to participate in further education, training or employment and to prepare for future care, education or employment. (Regulation 8 (1) (2)(a)(i)(v)(ix)) 30 December 2026

p.10

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC456330 11

p.10

Children’s home details

Registered provider: Cambian Childcare Limited

p.11

Children’s home details

Registered provider address: Caretech, Parkview, 82 Oxford Road, Uxbridge UB8 1UX

p.11

Inspector

Rebecca Hannell, Social Care Inspector Inspection report for children’s home: SC456330 12 and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked- after children, safeguarding and child protection.

p.11

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.12

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.12

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.12