Children's Home run by BCG Midlands Limited in Leicester

Inspection report for children's home: 2835052 1 Registered provider: BCG Midlands Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

This home is owned and operated by a private provider and is registered to care for up to 3 children who may require support with social and emotional needs.

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Information about this children's home

At the time of the inspection, one child was living at the home and their views were sought.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: 1 September 2025

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2835052 2

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Inspection date Inspection type Inspection judgement

01/09/2025 Full Requires improvement to be good Inspection report for children's home: 2835052 3

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Summary of findings

The child feels safe, secure and valued in the home. Staff provide consistent care that ensures the child's health, education and emotional wellbeing are promoted. Risks are understood and managed effectively and safeguarding procedures are embedded. Exceptional leadership and management support a positive culture and staff feel supported and valued in their roles. There are purposeful and effective partnerships with professionals to ensure the child receives coordinated care, which promotes positive outcomes.

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Overall experiences and progress of children and young people: good

Since the last inspection, one child has moved into the home. The child said, 'I feel safe here' and 'it is a nice house'. Staff have supported the child to settle into their home and have developed trusted relationships with the child. This is supported by regular one-to- one discussions whereby staff discuss important issues and concerns with the child. This means that the child feels heard and valued.

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Overall experiences and progress of children and young people: good

The child's health needs are well met. Staff ensure that any medical appointments are attended, to manage any emerging health concerns without delay. A therapist is commissioned and provides support to the child with regards to their emotional health. Furthermore, the manager and staff identify and refer to any suitable external support options for the child for any emerging emotional or learning needs. This means that the child has the right support in place, at the right time.

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Overall experiences and progress of children and young people: good

The manager and staff prioritise the child's education. The manager identifies barriers to education and advocates on behalf of the child, sharing relevant information and plans to support the child in maintaining their education. The manager escalates concerns for the suitability of the child's provision appropriately and challenges any shortfalls arising that may impact the child's learning journey.

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Overall experiences and progress of children and young people: good

The child knows how to complain. Any complaints or allegations are taken seriously, responded to promptly and managed in line with statutory guidance and safeguarding procedures. The manager completes thorough and detailed investigations. Outcomes, learning and any required actions are shared with all relevant safeguarding partners, including the local authority designated officer and Ofsted. The child is kept informed about the progress and outcomes of investigations.

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Overall experiences and progress of children and young people: good

Staff recognise the importance of the child maintaining meaningful relationships with people who are important to them and actively support the child to sustain these connections wherever it is safe and appropriate to do so. Where circumstances change, arrangements are adjusted to help the child maintain these relationships is a safe way. Inspection report for children's home: 2835052 4

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How well children and young people are helped and protected: good

Staff understand the risks and vulnerabilities for the child. Assessments of risk are made in collaboration with the multi-agency network and are well balanced between keeping the child safe and allowing them to take age-appropriate risks. The assessments are reviewed regularly, sometimes weekly, to include rapidly changing and emerging risks. As a result, plans provide clarity and direction for staff, and staff follow these consistently.

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How well children and young people are helped and protected: good

There has been an increase in missing-from-home incidents. The manager ensures that staffing ratios are maintained to meet the individual needs of the child effectively. Staff demonstrate an understanding of how to manage activities and are prepared to respond appropriately should any risk arise when the child is in the community. This helps to keep the child safe.

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How well children and young people are helped and protected: good

Staff are proactive in identifying any gaps in the child's understanding of potential risks and vulnerabilities at the earliest opportunity. When concerns are identified, they are escalated promptly to the manager, who acts swiftly to seek advice and support from relevant external agencies. This collaborative approach ensures that holistic strategies are put in place to support the child's understanding, while enhancing staff's knowledge and confidence.

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How well children and young people are helped and protected: good

The child benefits from an individualised support plan that outlines how staff should respond to a range of situations. The child's views are sought and reflected in the development of these plans. Staff receive training in the therapeutic model of care and effective de-escalation strategies, enabling them to respond consistently. Staff use their strong relationships with the child to develop personalised approaches that reduce distress and prevent situations from escalating. As a result, physical intervention is not used.

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The effectiveness of leaders and managers: outstanding

The home is led by a committed and aspirational manager who is well supported by an equally committed senior leadership team. The manager and deputy manager are visible in the home and work directly with the child. This allows managers to build relationships with the child and to model their styles and strategies to support staff in their learning and development. As a result, managers are fully involved in the care planning for the child and lead the development of plans because they know the child so well.

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The effectiveness of leaders and managers: outstanding

Staff say that they feel very supported in their jobs and staff morale is consistently high. Staff say they feel able to express their views and opinions. They receive excellent support, which is achieved through regular supervision, team meetings and development opportunities. The managers are always available to talk through any worries and concerns that staff may have. One staff member said, 'The manager and deputy show genuine interest in me as staff and my wellbeing. [The manager] also has a good approach to quality of care and looks after staff; the team culture is strong.' Inspection report for children's home: 2835052 5 Two members of staff have not yet achieved the required qualification in line with statutory guidance. The manager has identified this shortfall and taken action to ensure their completion in a timely manner.

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The effectiveness of leaders and managers: outstanding

The manager has excellent quality assurance processes in place. She reviews every incident and all aspects of the day-to-day running of the home. The manager provides detailed evaluations and acts swiftly if they are not satisfied with any information she has reviewed. The manager values advice and guidance from external professionals and this helps as part of their overall review of the care provided to the child.

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The effectiveness of leaders and managers: outstanding

The manager has established strong and effective partnerships with safeguarding professionals and partner agencies. Information is communicated promptly, ensuring that care planning remains dynamic and reflects the child's evolving needs. The manager provides tenacious advocacy for the child, constructively challenging and escalating concerns when the actions of other professionals do not promote the child's welfare. This means that safeguarding partners maintain clear oversight of the child's experiences and work collaboratively to review and strengthen care planning. One professional said, 'I feel they know [the child] really well. They are quick to escalate to us, I will get a lot of emails but I like to see it as they are doing what they need to.' Inspection report for children's home: 2835052 6

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Recommendation

 The registered person should identify any gaps in qualifications and they should act to ensure that relevant units or qualifications are completed in a timely manner at an appropriate level. ('Guide to the Children's Homes Regulations, including the quality standards', page 68, paragraph 1.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2835052 7

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Inspectors

Caroline Coop, Social Care Inspector Jibin Vakanil, Social Care Inspector Inspection report for children's home: 2835052 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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