Children's Home run by Keys Group Progressive Care & Education Limited in Suffolk

Inspection report for children’s home: 2665860 1 Registered provider: Keys Group Progressive Care & Education Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately operated and provides care for up to 3 children who may have social and emotional needs.

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Information about this children’s home

At the time of the inspection, there were 2 children living in the home.

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Information about this children’s home

The manager registered with Ofsted in May 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2665860 2

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Inspection date Inspection type Inspection judgement

10/06/2025 Full Requires improvement to be good 28/01/2025 Full Good 02/01/2024 Full Good 20/07/2022 Full Good Inspection report for children’s home: 2665860 3

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Summary of findings

Children have made progress from their starting points. They experience positive, trusting relationships with staff who know them well. Children enjoy lots of activities inside and outside of the home. They are encouraged to attend education, with provision tailored to their needs, and the staff encourage structure and daily routines. Most records and care plans are effective, however, some aspects of management oversight and recording lack consistency.

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Overall experiences and progress of children and young people: good

Since the last inspection, one child has moved into the home and one child has moved out. Both children living in the home spoke with the inspector.

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Overall experiences and progress of children and young people: good

The home provides a warm, welcoming and homely environment. Children’s bedrooms are personalised. Children enjoy the newly decorated games room. In addition, a converted summer house offers further dedicated space for children to relax and enjoy recreational games. Children are active and happy in their environment.

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Overall experiences and progress of children and young people: good

Staff advocate strongly for children’s educational needs. One child has been supported to secure a place at the local school after a long period out of education. Staff encourage children’s consistent attendance and engagement with education and have regular communication with education settings to achieve this. This is helping children to achieve more positive educational outcomes.

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Overall experiences and progress of children and young people: good

Children’s health needs are prioritised and well supported. Children are encouraged and supported to seek specialist support for their mental health. They can speak openly with staff about their emotions and mental health challenges.

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Overall experiences and progress of children and young people: good

Children’s views are regularly sought through daily conversations and planned sessions. Staff have created ‘you said we did’ logs to show children that they are listened to. They have also created ‘positive books’ that focus on children’s achievements. Staff openly offer compliments and praise to children for positive behaviours. This is helping to build their self-worth.

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Overall experiences and progress of children and young people: good

Family contact is supported by staff. They build positive relationships with families. They recognise the importance of maintaining family connections for children.

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Overall experiences and progress of children and young people: good

Staff know children well and their interactions are warm, playful and respectful. Children trust staff and have positive relationships with them. However, on one occasion, a parent overheard an interaction between a member of staff and her child, and she was unhappy about the language used. Leaders failed to address this, resulting in a missed opportunity to reinforce professional boundaries. Inspection report for children’s home: 2665860 4

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How well children and young people are helped and protected: good

Staff demonstrate a good understanding of the children’s needs, including their strengths and vulnerabilities. Risk assessments are detailed and regularly reviewed and include clear support strategies. This means children receive consistent care.

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How well children and young people are helped and protected: good

Staff are proactive in keeping children safe, even in challenging situations. When children struggle with their emotional wellbeing, staff take effective action to keep them safe. Incidents are reviewed and staff and children have conversations afterwards that support reflection and learning. This helps children to feel heard and reassured.

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How well children and young people are helped and protected: good

Since the last inspection, missing-from-home episodes have reduced. When children go missing from the home, staff respond promptly and follow agreed protocols. On their return, staff are warm and curious about the child’s experience.

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How well children and young people are helped and protected: good

Care plans are of good quality. They are child focused and regularly reviewed and provide clear guidance to staff. However, daily records, incident reports and records of key-work sessions are not consistently written in a child-friendly manner.

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How well children and young people are helped and protected: good

When consequences are used, they are not always proportionate. Staff use natural and restorative consequences. It is not always clear how the consequence promotes learning for the children or consistently aligns with the home’s therapeutic approach.

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The effectiveness of leaders and managers: requires improvement to be good

Management oversight and monitoring systems are not consistently strong and do not always identify practice that needs development. Shortfalls in management oversight make it difficult to understand whether leaders and managers have reviewed practice, responded to concerns or assured themselves that children experience safe and well- managed care.

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The effectiveness of leaders and managers: requires improvement to be good

Leaders are beginning to shape a more positive culture. This culture shift is not yet embedded across the staff team. Staff practice varies, which affects boundaries and daily routines for children.

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The effectiveness of leaders and managers: requires improvement to be good

A permanent, qualified manager oversees the home. She has a strong desire to achieve positive outcomes for children. Leaders and managers are committed to their roles. They know children well. Staff said that leaders and managers are supportive and that the manager is very ‘hands on’. Staff benefit from regular reflective supervision sessions. Staff meetings are used as a learning opportunity and a space for development and training.

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The effectiveness of leaders and managers: requires improvement to be good

External professionals are regularly updated and informed of areas of concern. Communication between managers and professionals is good. Children benefit from the manager’s approach to multi-agency working. Inspection report for children’s home: 2665860 5

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(h)) 31 August 2026

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Recommendations

 The registered person should ensure staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. In particular, that records of key-work conversations with children are written in a way that will be helpful for children if they look back at their records. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)  The registered person should ensure staff understand consequences used to address poor behaviour should be restorative in nature, to help children recognise the impact of their behaviour on themselves, other children, the staff caring for them and the wider community. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 46, paragraph 9.38)  The registered person should ensure staff have the capacity and competence to build constructive, warm relationships with children that actively promote positive behaviour

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Recommendations

and provide the foundations for managing any negative behaviour. Staff should have the skills to respond to each child’s individual behaviour. When necessary, they should manage conflict, maintain constructive dialogue and react appropriately if challenged by a child in their care, in a way that is respectful so they act as positive role models Inspection report for children’s home: 2665860 6 for the children. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 39, paragraph 8.14)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2665860 7

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Children’s home details

Registered provider: Keys Group Progressive Care & Education Limited

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Children’s home details

Registered provider address: Maybrook House, Third Floor, Queensway, Halesowen, West Midlands B63 4AH

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Children’s home details

Responsible individual: Andrew Robinson-Watts

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Inspector

Sallie Bloomfield, Social Care Inspector Inspection report for children’s home: 2665860 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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