Global Access Care

Inspection report for supported accommodation provider: Global Access Care 1 OFSTED USE ONLY

p.1

Global Access Care Registered provider: Global Access Care Ltd

p.1

Inspected under the social care common inspection framework

p.1

provider

The service is operated by a private provider. It offers accommodation for up to 16 individuals across 7 shared premises that are not restricted to looked-after children and care leavers. It also offers one single-occupancy accommodation, which is currently occupied by a care leaver aged over 18 years.

p.1

provider

At the time of this inspection, 2 looked-after children, both aged 17, were accommodated.

p.1

provider

There is currently no registered service manager or nominated individual in post; applications for both positions have been submitted to Ofsted. In the interim, the sole director is leading the service.

p.1

Inspection dates: 27 to 30 July 2026

The inspection was announced on 27 July 2026 and started that day. The inspector was on site on 29 and 30 July 2026.

p.1

Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

p.1

Summary of findings

Staff know the children well, they take the time to build positive relationships.

p.1

Summary of findings

Staff talk to children about important topics; work is carried out with children to ensure that their voices are heard.

p.1

Summary of findings

Leaders and managers work well with partner agencies.

p.1

Summary of findings

Staff receive regular supervision and training opportunities. Inspection report for supported accommodation provider: Global Access Care 2 OFSTED USE ONLY

p.1

Summary of findings

The service is being led by the sole director. The service manager and nominated individual are not yet registered with Ofsted.

p.2

Summary of findings

Leaders and managers do not always ensure that the service is delivered in line with its statement of purpose.

p.2

Summary of findings

Children’s plans do not always contain up-to-date information and do not give clear direction to staff.

p.2

Summary of findings

One child moved out of the service in an unplanned way, as they were not ready for supported accommodation at the time of referral.

p.2

Overall experiences and progress of children

Staff take the time to get to know children and build trusting relationships with them. Staff have a clear understanding of children’s behaviour and how to best support them. This enables children to feel valued and helps them make progress. Staff speak about children with warmth and want children to do well. An agency representative reported that one child ‘knows people care and they listen, they have changed his life’. The child turns 18 very soon. Staff have planned a celebration, including a party, which the child is excited about. This creates lasting memories for children and shows them the importance of milestones.

p.2

Overall experiences and progress of children

Staff speak to children about important issues in a sensitive and creative way. Staff have open conversations with children during key-work sessions. These take place regularly, and records include children’s views. Leaders and managers have worked with staff to improve the quality of these records. The sessions address a range of topics, including independence, wellbeing and risks. Staff approach these sessions in a non-judgemental way, which encourages children to engage.

p.2

Overall experiences and progress of children

Staff support and encourage children to explore their interests. A child who moved on from the service commented that staff ‘supported my dream’ when referring to her career aspirations. Staff understand the importance of family connections and want to understand children’s journeys. Staff recognise the impact of trauma, and children are referred to specialist services if required.

p.2

Overall experiences and progress of children

The accommodation is clean and of a good standard. Some children have been included in redesigning the communal areas and making them more homely. One child felt very included in this and has been shopping with staff to choose new furnishings. Not all maintenance issues have been addressed in a timely manner; however, new audits are in place to ensure that this issue is resolved.

p.2

Overall experiences and progress of children

The guide to the accommodation contains information that is not relevant to children. It is lengthy and difficult to read and understand. The guide does not provide a clear picture of what it would be like to live in the accommodation and has not been reviewed. As a result, the guide does not help children to have a good understanding of their accommodation, rights and entitlements. Inspection report for supported accommodation provider: Global Access Care 3 OFSTED USE ONLY

p.2

How well children are helped and protected

Children have individualised missing-from-home plans. If children do not return home, staff know how to respond and work with partner agencies to share relevant information. When children return home, staff speak with them to ensure that they are safe, and children routinely receive return home interviews. Since moving to the service, one child with a significant history of being missing from home has reduced these episodes considerably. One agency working with the child credits this to him now feeling safe at home. Staff are proactive in exploring any incidents with the child, which has helped to reduce the risks associated with going missing.

p.3

How well children are helped and protected

Leaders and managers have not always ensured that children are ready for supported accommodation. Risks have not always been suitably considered, leading to increased incidents. As a result, one child had to move on from the service in an unplanned way. Leaders and managers have made some changes to ensure that this process is more robust. Despite this, a child recently moved into the service without all key information being known.

p.3

How well children are helped and protected

Some plans for children contain conflicting information. Despite being regularly updated and easily accessible, they can also be confusing and lengthy. When children move into the service, there have been some delays with risk plans being finalised. Such shortfalls prevent staff from understanding risks for children and how to best respond.

p.3

How well children are helped and protected

Leaders and managers work with an external agency to carry out safer recruitment checks when employing new staff. However, they do not consistently ensure that records are fully complete. As a result, leaders and managers cannot be fully assured that staff are suitable to work with children when they are recruited.

p.3

The effectiveness of leaders and managers

There have been some significant changes to the management of the service. New leaders are now in post and have applied to register with Ofsted. The proposed nominated individual has identified inconsistencies in the service. They have carried out a review of the service that highlighted the shortfalls, and these have been shared with the team. There is a clear improvement plan in place to continue to make improvements.

p.3

The effectiveness of leaders and managers

Staff feel well supported by leaders and managers. Regular team meetings and supervision sessions provide opportunities for staff to share their views. Staff report feeling listened to. Staff have access to regular training opportunities and can demonstrate how they use the training in practice. Leaders and managers ensure that staff receive training as any new needs or risks emerge.

p.3

The effectiveness of leaders and managers

Leaders and managers gather feedback from children. Children report feeling listened to and know how to raise complaints. However, the review of the quality of the service does not include the views of children, staff or agencies. As a result, Inspection report for supported accommodation provider: Global Access Care 4 OFSTED USE ONLY

p.3

The effectiveness of leaders and managers

leaders and managers do not always demonstrate how they review feedback and how this supports further development of the service.

p.4

The effectiveness of leaders and managers

Leaders and managers do not always ensure that the service is being delivered in line with its statement of purpose. When changes have been made to the service, such as the installation of surveillance cameras, the document has not been reviewed and updated to reflect these developments. In addition, the statement of purpose suggests that the service can routinely accommodate children who are likely to require ongoing care, including those with learning disabilities. This creates confusion about the boundary between support and care and is misleading.

p.4

The effectiveness of leaders and managers

Leaders and managers have not ensured that all records are up to date. At the time of this inspection, the register for children was inaccurate and had not been maintained. Inspection report for supported accommodation provider: Global Access Care 5 OFSTED USE ONLY

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

p.5

Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm

p.5

Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(e)(f))

p.5

Requirement Due date

In particular, the registered person must ensure that the statement of purpose accurately reflects the service provided. 12 September

p.5

Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full 12 September Inspection report for supported accommodation provider: Global Access Care 6 OFSTED USE ONLY

p.5

Requirement Due date

consultation with the child, taking account of relevant plans for the child;

p.6

Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(b)(c))

p.6

Requirement Due date

In particular, the registered person must ensure that plans for children are implemented without delay. These must be clearly documented and regularly reviewed.

p.6

Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

p.6

Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form;

p.6

Requirement Due date

ensure that the records are kept up to date;

p.6

Requirement Due date

ensure that the records are accessible to children, the CIECSS and each accommodating authority;

p.6

Requirement Due date

retain the records for at least 15 years from the date of the last entry. (Regulation 25 (1) (2)(a)(b)(c)(d))

p.6

Requirement Due date

In particular, the registered person should ensure that a register of children is routinely maintained. 12 September

p.6

Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review (“a quality of support review”) at least once every six months, which must take into account—

p.6

Requirement Due date

the views of children, including any feedback and complaints received;

p.6

Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation; 12 September Inspection report for supported accommodation provider: Global Access Care 7 OFSTED USE ONLY

p.6

Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons;

p.7

Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met.

p.7

Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

p.7

Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority. (Regulation 32 (1)(a)(b)(c)(d) (2) (3))

p.7

Recommendation

 The registered person should ensure that the children’s guide is reviewed regularly and provided in an easily accessible, clear and user-friendly format. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 42)

p.7

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Global Access Care 8 OFSTED USE ONLY

p.7

Supported accommodation provider details

Registered provider: Global Access Care Ltd

p.8

Supported accommodation provider details

Proposed nominated individual: Rosemary Mazadza

p.8

Supported accommodation provider details

Proposed registered service manager: Eseosa Alohan

p.8

Supported accommodation provider details

Email address: enquiries@globalaccesscare.co.uk

p.8

Inspector

Helen Wallis, Social Care Inspector Inspection report for supported accommodation provider: Global Access Care 9 OFSTED USE ONLY

p.8

Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.9

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9