Children's Home run by Haven Support Limited in Leicester

Inspection report for children's home: 2808171 1 Registered provider: Haven Support Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home that provides care for up to 2 children who may have social and emotional difficulties.

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Information about this children’s home

Since the last inspection 1 child has moved out of the home, and 2 children have moved in. Two children are living at the home and were spoken with as part of the inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2808171 2

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Inspection date Inspection type Inspection judgement

24/06/2025 Full Good Inspection report for children's home: 2808171 3

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Summary of findings

Children’s wishes and feelings are understood and staff advocate well for children. This starts before children move into the home when their moves into the home are planned, which helps children develop a sense of belonging. Children are cared for by staff who understand the importance of building strong and nurturing relationships to help children to make progress and keep them safer. Staff and managers have developed relationships with children’s families and other professionals to support children’s needs and help them to progress and achieve. Since the previous inspection there is a new leadership team in place in the home.

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Overall experiences and progress of children and young people: good

Children are cared for in a warm and welcoming home which reflects their likes and interests. One child has chosen the colour to paint in the dining room and painted it themselves, showing a sense of pride and belonging.

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Overall experiences and progress of children and young people: good

Children’s moves into the home are well thought out and planned. The manager ensures sufficient information is gathered prior to children moving in, at the centre of this is getting to know children’s likes, meeting with children and visits. 1 child was involved in choosing the home alongside their local authority social worker after visiting 3 different homes and expressing a preference for this home. Children’s culture and identities are understood and strongly promoted; this has strengthened children’s self-esteem and helped them to make progress in other areas too.

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Overall experiences and progress of children and young people: good

Staff support children to attend and achieve in education. Staff and managers understand the importance of education for children to achieve, support their friendships and overall wellbeing. For 1 child who came to live at the home, staff supported the child to travel to school every day and sit their GCSE exams. For 1 child who was not in formal education, staff supported learning in the home whilst working with other agencies to identify and secure a suitable school place.

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Overall experiences and progress of children and young people: good

Staff support children to spend time with their family and friends. Children’s families are welcomed into the home, and children are taken to visit family members too. Children’s friendships are supported and children enjoy spending time taking part in activities with their friends.

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Overall experiences and progress of children and young people: good

Children are supported to become more independent. For 1 child who now enjoys free time outside of the home, this is good progress. Staff have helped 1 child to complete a CV and to begin applying for part time jobs. Children enjoy cooking and baking with staff and have enjoyed taking part in a cooking competition in the home. Although the result caused some controversy with the manager and 1 child winning. Inspection report for children's home: 2808171 4 Children who live in the home have highly individualised care plans which reflect their wishes and feelings. The manager uses cartoon depictions of children and staff to bring documents and records to life for children. For 1 child who moved out of the home, their full case records were not fully accessible. This means there is a gap in information known about this child’s experiences of living in the home. Although this child moved out of the home before the current manager and responsible individual were in place,

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Overall experiences and progress of children and young people: good

processes should have been put in place to ensure full records were secured. The current manager has strengthened recording and processes in the home.

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How well children and young people are helped and protected: good

Staff have strong relationships with children which helps keep children safer. This is because they know and understand children’s needs and can recognise, quickly if children might need additional support.

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How well children and young people are helped and protected: good

Children living in the home have individualised risk assessments and care plans which staff know and follow. Children’s views are evident in these documents, including how they want staff to care for them.

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How well children and young people are helped and protected: good

Children and staff have regular supportive discussions about a range of topics that are important to them. These discussions are both planned and take place on ad hoc basis and revisited regularly. The support of specialist outside agencies is sought when this is needed, for example the local PCSO visits the home and spends time speaking to children.

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How well children and young people are helped and protected: good

Although there have been few incidents with the 2 children who live in the home, any incidents which take place have effective and reflective management oversight. Any learning from incidents is embedded into future practice. Incidents are sensitively recorded with recognition of what is going on for the child whilst also addressing behaviour. For 1 child who had moved out of the home prior to the current leaders being in place, records do not reflect sufficient detail about incidents including holds, an injury the child sustained in an incident or subsequent actions taken, including to support the child.

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How well children and young people are helped and protected: good

The manager effectively communicates with safeguarding agencies and follows agreed processes when there have been any allegations. For 1 child who has moved out of the home, although immediate actions were taken to safeguard and a referral made to the LADO and local authority social worker, it is not clear what the outcome was or how the child was updated.

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The effectiveness of leaders and managers: good

The manager is a strong advocate for the children living in the home. The manager has high aspirations for the children which is replicated across the staff team. Leaders and managers share the same vision for the family feel they are proud of for the home and experiences they want for children who live there. Inspection report for children's home: 2808171 5 Staff receive an induction to the home, reflective one to one supervision and creative and interactive team meetings. Staff speak highly of the support they receive from the manager. Any areas for development are supported, and staff are upskilled to help them meet children’s needs, as well as enabling career progression.

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The effectiveness of leaders and managers: good

The manager ensures that the staff have training which is bespoke for the children who live in the home. This is identified before children come to live in the home and is part of the thorough transition planning and impact risk assessment that the manager has developed.

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The effectiveness of leaders and managers: good

There is an open culture in the home with staff feeling able to raise any issues or any concerns with leaders and managers. The manager has worked to develop a permanent and consistent staff team.

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The effectiveness of leaders and managers: good

The manager gathers feedback from a range of stakeholders about the quality of care of children. The manager creatively designs reports and documents to ensure they are fun and child friendly. External professionals are positive about communication with the manager and progress children have made. Children and their families recognise progress children have made since coming to live at the home.

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The effectiveness of leaders and managers: good

The manager has plans to continue to drive progress forwards including by the ongoing use of research to inform practice. The manager has worked hard to strengthen recording and processes in the home prior to the inspection.

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The effectiveness of leaders and managers: good

The 2 requirements and 2 recommendations made at the previous inspection have been met. Inspection report for children's home: 2808171 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry.

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Requirement Due date

if the child dies before attaining the age of 18, for 15 years from the date of the child’s death;

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Requirement Due date

in cases not falling within sub-paragraph (a), for 75 years from the child’s date of birth;

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Requirement Due date

securely in the children’s home during the period when the child to whom the case records relate is accommodated there; and

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Requirement Due date

in a secure place after the child has ceased to be accommodated in the home.

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Requirement Due date

(Regulation 36 (1)(a)(b)(c) (2)(a)(b)(c)(d))

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Requirement Due date

In particular this relates to full records for children who have lived in the home being accessible.

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Requirement Due date

It also relates to processes being in place to securely store children’s case records when children move out of the home. 20 October 2026

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— 20 October 2026 Inspection report for children's home: 2808171 7 that staff—

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

(Regulation 12 (1) (2)(a)(v)(vi)(vii)(b))

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Requirement Due date

In particular this relates to processes being in place and followed when a child has made an allegation. This is to include effective recording of actions taken and the child being informed of actions taken and the outcome of any investigation.

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Requirement Due date

It also relates to ensuring effective action and recording when a child has been subject of a physical intervention. This is to include sufficient detailed information about any holds used and by whom and follow up actions taken including the child being spoken to.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report for children's home: 2808171 8

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Children’s home details

Registered provider: Haven Support Limited

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Children’s home details

Registered provider address: 61 Pochins Bridge Road, Wigston, Leicestershire LE18 4NR

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Inspector

Caroline Hose, social care inspector Inspection report for children's home: 2808171 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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