Primetime Care Services Limited

Inspection report for supported accommodation provider: Primetime Care Services Limited 1 Primetime Care Services Limited Registered provider: Primetime Care Services Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is operated by a private provider in the East Midlands. They can accommodate up to 8 individuals, in a self-contained unit where the accommodation is for the sole use of one person or in shared or group-living settings that are limited to accommodating looked-after children or care leavers. At the time of the inspection, 3 children were being accommodated.

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provider

The provider has been registered with Ofsted since 31 May 2024. The registered service manager has been in post since May 2024. They are also the nominated individual and director for the organisation.

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provider

Inspection dates: The inspection was announced on 20 July 2026 and started that day. The inspectors were on site on 22 and 23 July 2026 .

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Outcome

Inconsistent quality of service delivery adversely affects some children’s experiences, and this may limit their progress. Leaders and managers must make improvements. The next inspection will be within approximately 18 months.

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Summary of findings

The registered person admits children whose needs are too high for supported accommodation. This has resulted in some children making insufficient progress.

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Summary of findings

Staff are not always professionally curious with regard to exploring potential risks to children, and records do not always accurately reflect the work undertaken with children.

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Summary of findings

The registered person ensures that staff are safely recruited and sufficiently trained to meet children’s needs. Inspection report for supported accommodation provider: Primetime Care Services Limited 2 The registered person is enthusiastic and committed to ensuring children receive good-quality support. He is reflective and willing to make changes where improvements are needed.

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Overall experiences and progress of children

Staff do not ensure children’s case records reflect the work undertaken with them. For example, when staff attempt to engage with children but they refuse, this is not routinely recorded. This makes children’s records unclear about what support has been offered and means it is difficult for staff to follow up on support which children have not engaged with.

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Overall experiences and progress of children

The registered person ensures that support plans for children reflect their known needs; this helps to ensure children’s needs are met. Staff support children to make progress through targeted, effective direct work when children are ready to engage.

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Overall experiences and progress of children

Not all children admitted to the service are ready to live in supported accommodation. Leaders and managers have not understood information about the support needs of children. This has resulted in children having to leave the service, creating instability.

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Overall experiences and progress of children

Staff know and understand children’s needs well and take the time to develop positive relationships with them. This helps children to feel happy and well supported where they live. Staff take the time to understand the things that are important to children, which ensures that children are treated with respect and dignity.

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Overall experiences and progress of children

The registered person does not ensure that the children’s homes are welcoming and suitable. Properties do not have well maintained outside spaces. There is a blanket approach to the use of CCTV in children’s homes regardless of the level of risk. Signs and noticeboards detract from the homely feel. This could stigmatise children and result in increased vulnerability. In one property, there is a broken window in the living areachildren are living with a broken window. Despite this not being fixed, leaders and managers have allowed children to move into the home.

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How well children are helped and protected

Children have been accepted into the service whose needs cannot be safely met in supported accommodation. Leaders and managers have failed to adequately explore known risks for children, having an overly optimistic view of children’s readiness for supported accommodation. For one child, this meant having to leave supported accommodation just a day after moving in. For another child, known risks, which included risks of fire setting and sexualised behaviour, were not adequately explored or considered despite the information being available in the referral.

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How well children are helped and protected

The registered person does not ensure that location risk assessments for properties consider all risks for children or are specific to that property. For example, one child Inspection report for supported accommodation provider: Primetime Care Services Limited 3 with significant mental health difficulties with a history of trying to end their life has been placed in a home near busy roads, without this being taken into consideration.

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How well children are helped and protected

Staff miss opportunities to explore potential risks to children such as exploitation. For example, one child claims to be in work, however, it is not known where they work, and the child continues to request money.

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How well children are helped and protected

Staff do not always apply clear and consistent boundaries for children, which can result in children being unable to learn how to manage their behaviour. Examples include a child vaping in the home, and a child stealing a television from the home, with little evidence of staff challenging this behaviour.

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How well children are helped and protected

Staff respond appropriately and in a timely manner to incidents concerning children’s safety. They form good relationships with children and as a result children feel able to contact them for support when needed, including out of hours.

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How well children are helped and protected

Staff respond to children going missing from home in a well-coordinated way, to ensure children are supported to return home as soon as possible. Children are safer as a result.

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How well children are helped and protected

Staff know and understand the individual risks for children. Risk assessments are regularly updated to reflect emerging risks and concerns and have clear and through actions to address the emerging risks.

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How well children are helped and protected

The registered person ensures that staff are safely recruited to work with children and that they are suitably trained to do so. They ensure that any allegations about staff conduct, including his own, are thoroughly investigated. This ensures that children are safely supported.

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The effectiveness of leaders and managers

The registered person accepts children with needs too high for supported accommodation. This has led to children’s placements ending abruptly and children making limited progress.

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The effectiveness of leaders and managers

The registered person has not ensured that all staff receive supervision in line with the provider’s policy and procedures. For example, one staff member had not received supervision for 3 months, which is not in line with organisational policy.

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The effectiveness of leaders and managers

The registered person is enthusiastic about making sure that children receive good quality support and ensures he is visible to children in the service. This ensures that he has a good understanding of the children’s needs.

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The effectiveness of leaders and managers

The registered person demonstrates a reflective approach and has learned from previous experiences, showing a clear commitment to continually improving the service. However, the service does not actively seek and use children’s feedback to ensure they are meaningfully involved in shaping and developing the service. Inspection report for supported accommodation provider: Primetime Care Services Limited 4 The registered person challenges placing authorities when it is felt that a child is not making progress in the service. This ensures that when children are not making progress, alternative plans are considered.

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The effectiveness of leaders and managers

The registered person ensures that Ofsted is informed of all serious incidents involving children. This helps the regulator monitor how well children are supported in the service. Inspection report for supported accommodation provider: Primetime Care Services Limited 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions. (Regulation 4 (1) (2)(a)(f)))

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Requirement Due date

In particular, the registered person must ensure that children accepted to the service do not have needs that are too high for a supported accommodation setting. 7 September 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the location of the premises used as supported accommodation is suitable for the category or categories of supported accommodation provided, by— 7 September 2026 Inspection report for supported accommodation provider: Primetime Care Services Limited 6 reviewing the appropriateness and suitability of the location of each of the premises used as supported accommodation ("a location assessment"), and in doing so, consulting and taking into account the views of each relevant person;

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

promote children’s positive self-esteem and sense of belonging within the local community, and discourage stigmatisation of children;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces;

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Requirement Due date

only use devices for monitoring or surveillance in communal areas and then only if—

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Requirement Due date

children are informed in advance of the intention to carry out monitoring or surveillance, and

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Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to each child’s need for privacy. (Regulation 6 (1) (2)(a)(i)(b)(iii)(viii)(c)(iii)(iv))

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Recommendation

 The registered person should ensure that staff maintain accurate records for children and understand the importance of careful, objective and clear recording. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Primetime Care Services Limited 7

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Supported accommodation provider details

Registered provider: Primetime Care Services Limited

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Supported accommodation provider details

Registered provider address: Primetime Care Services Limited, Foxhall Business Centre, Nottingham NG7 6LH

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Supported accommodation provider details

Nominated individual: Oluwafemi Okerokun

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Supported accommodation provider details

Registered service manager: Oluwafemi Okerokun

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Supported accommodation provider details

Email address: info@primetimecareservices.co.uk

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Inspector

Amie Pearson, Social Care Inspector Inspection report for supported accommodation provider: Primetime Care Services Limited 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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