Universal Healthy Minds Limited

Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited Universal Healthy Minds Limited Registered provider: Universal Healthy Minds Limited

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Inspected under the social care common inspection framework

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provider

This service is owned and managed by a private provider. It offers accommodation for up to 2 children in one shared group-living home. The home is not limited to accommodating looked-after children and care leavers.

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provider

No children were living in the home at the time of this visit.

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provider

The service manager, who is also the nominated individual and sole director, registered with Ofsted when the service registered in March 2025.

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This monitoring visit

Ofsted carried out a monitoring visit on 4 February 2026 in response to concerns raised regarding the provider’s failure to notify Ofsted of all serious events, and the suitability of children placed in the supported accommodation. Following that visit, Ofsted issued 2 compliance notices relating to the notification of serious incidents and the referral and admission process. A notice restricting accommodation, in force until 30 April 2026, was also issued.

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This monitoring visit

Ofsted carried out a further monitoring visit on 31 March 2026 to monitor the provider’s progress towards meeting the steps outlined in the compliance notices and to ensure compliance with the notice restricting accommodation. Sufficient evidence was found that the provider had met the requirements of the compliance notices. However, concerns remained regarding the maintenance and safety of the accommodation.

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This monitoring visit

On 28 April 2026, Ofsted carried out a further monitoring visit to review the status of the notice restricting accommodation. Concerns remained about the safety and Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited quality of the accommodation. Following a case review, a further notice restricting accommodation was served to prevent the provider from admitting any children.

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This monitoring visit

The purpose of this visit was to review compliance with the notice restricting accommodation in force from 1 May 2026 to 23 July 2026 inclusively. The inspector also considered the provider’s submission of written representations to appeal the notice of proposal to cancel the registration of this service, which Ofsted dated 14 May 2026. The registered service manager was present and facilitated the visit. They confirmed that no children had been admitted to the service since the last child moved out in March 2026.

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This monitoring visit

At the time of the visit, no effective management systems had been established and embedded. The provider had informed Ofsted that competent management oversight was available 7 days a week following the appointment of a new management team. It transpired that the appointed staff would not start their roles until 3 August 2026. It remains a concern that the lack of management and staff would present a risk to children moving into the home.

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This monitoring visit

Leaders and managers have failed to provide the full recruitment files for the new management team. One application that was made available included references that did not correlate with the applicant’s employment history. The question about the applicant’s suitability to work with vulnerable children and adults was not made explicitly clear in the employment references. These gaps in practice do not provide sufficient assurances that leaders and managers have safely assessed the management team’s competence for the roles.

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This monitoring visit

Leaders and managers have failed to demonstrate the delivery of refresher training to all staff. Furthermore, some of the training identified by the provider in their written representations is not included in the current training matrix. It is therefore unclear whether all the required training has been delivered and refreshed before staff start supporting children. Leaders and managers have failed to ensure that the individuals identified as designated safeguarding leads have received the relevant training. The absence of this important training places children at risk of harm.

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This monitoring visit

There are ongoing concerns relating to the quality and safety of the accommodation. For example, the front door of the property still has several bolts embedded, and the manager did not know why they are still in place. The fence at the back of the property still shows signs of damage. Non-working lights in the kitchen have still not been replaced since previous monitoring visits. One of the sofas in the lounge has a noticeable tear and damage that had not been identified or addressed for repair promptly. It is of further concern that the same sofa was included in the provider’s written representation’s submission several weeks ago as an exemplar for improvement. This reinforces concerns about the weak management oversight of the quality assurance processes.

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This monitoring visit

The current fire safety arrangements at the property do not support the safe evacuation of children, staff and visitors in the event of a fire. The fire evacuation Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited arrangements are not confirmed in the reviewed fire risk assessment. The back of the property is shared with a trading estate that has large entry and exit gates that may be secured at night, which also encloses the back of the property. Leaders and managers have failed to assess this potential fire risk and put a contingency plan in place. The poor management oversight of the fire safety arrangements places children, staff and visitors at risk of significant harm.

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This monitoring visit

The provider has failed to assure Ofsted that children would be safe if they were admitted to this service. Ofsted has issued a further notice restricting accommodation to ensure that no children are admitted to the service. Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that the supported accommodation undertaking has sufficient staff to support and accommodate children safely and effectively.

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm. (Regulation 4 (1) (2)(a)(c)(d)(e))

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Requirement Due date

Specifically, the registered person must have effective oversight of the service at all times to ensure that children are suitably placed and protected from harm. They must also have an arrangement in place for the service to be managed by a competent person in their absence. 15 October 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 15 October 2026 Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited ensure that the premises used as supported accommodation—

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces. (Regulation 6 (1) (2)(b)(vi)(viii))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(b)(c))

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Requirement Due date

In particular, the registered person must work in partnership with placing authorities to ensure that children’s plans are relevant and reflect their needs and experiences. 15 October 2026

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited

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Supported accommodation provider details

Registered provider: Universal Healthy Minds Limited

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Supported accommodation provider details

Registered service manager: Michaelle Matika

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Inspector

Jacqueline Malcolm, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Universal Healthy Minds Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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