Children's home run by Detail Personnel Care Ltd

Inspection report for children’s home - monitoring visit: 2780238 1 Registered provider: Detail Personnel Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private provider. It offers care for up to 3 children who may experience social and emotional difficulties.

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Information about this children’s home

At the time of this visit no children were living in the home.

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Information about this children’s home

There has been no registered manager since June 2026.

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This monitoring visit

This monitoring visit was carried out to review the provider’s progress following serious safeguarding and leadership concerns identified at the previous inspection. The visit considered the actions taken by the provider to improve safeguarding practice, management oversight, staff culture, recruitment and training.

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This monitoring visit

The responsible individual has reflected on the significant weaknesses that contributed to the previous concerns and has made substantial changes to monitoring arrangements. They have described how they have strengthened oversight, introduced additional quality assurance processes and established clearer accountability.

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This monitoring visit

Work has been carried out to improve the culture in the home. Staff have received additional training focused on safeguarding, incidents of children going missing from home, physical intervention, trauma-informed practice and recording. Training now uses real incidents and scenario-based learning to help staff reflect on practice and improve their understanding of children’s experiences. Leaders have introduced clear expectations for professional practice and have established more consistent routines and boundaries for staff. These changes are helping to develop a more reflective and child-centred culture. Inspection report for children’s home - monitoring visit: 2780238 2 The responsible individual has taken appropriate action in response to safeguarding concerns about members of staff. Allegations have been investigated through the appropriate processes, relevant agencies have been informed, and disciplinary

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This monitoring visit

actions have been taken where necessary. Most investigations have now concluded.

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This monitoring visit

Leadership arrangements in the home are not yet fully stable. A permanent manager has been recruited but has not yet taken up the post. In the meantime, the acting manager remains in place on a temporary basis, with no confirmed timescale for this arrangement. In addition, there are plans for a change in the responsible individual. As a result, permanent leadership and management arrangements are not yet established, which may affect the home’s ability to sustain and embed the improvements made to date.

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This monitoring visit

Recruitment of staff is also ongoing, and there are currently insufficient staff in post to care for 3 children without additional support. However, leaders are taking appropriate steps to address this shortfall and have recruited additional bank staff to improve consistency of care and reduce reliance on unfamiliar agency workers. This is helping to provide greater stability for children while substantive staffing arrangements are strengthened.

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This monitoring visit

Although significant progress has been made since the last inspection, leaders and managers recognise that further work is required to fully embed improvements and ensure that they are sustained over time. While positive changes have been implemented across the home, these are not yet consistently established in practice.

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This monitoring visit

The requirement in relation to Regulation 40 raised at the previous inspection was not reviewed during this visit and has therefore been restated. In addition, previous requirements relating to Regulations 20, 14, 46 and 33 remain in place. Four recommendations have also been restated, reflecting that further work is required to address identified shortfalls and ensure that improvements are fully embedded and sustained over time. Inspection report for children’s home - monitoring visit: 2780238 3

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Inspection date Inspection type Inspection judgement

02/03/2026 Full Inadequate 11/02/2025 Full Good Inspection report for children’s home - monitoring visit: 2780238 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child—

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e)) 30 October 2026

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Requirement Due date

Restraint in relation to a child is only permitted for the purpose of preventing—

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Requirement Due date

injury to any person (including the child);

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Requirement Due date

serious damage to the property of any person (including the child); or

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Requirement Due date

a child who is accommodated in a secure children’s home from absconding from the home.

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Requirement Due date

Restraint in relation to a child must be necessary and proportionate. (Regulation 20 (1)(a)(b)(c) (2)) 30 October 2026 Inspection report for children’s home - monitoring visit: 2780238 5 The registered person must ensure that all incidents involving physical intervention are accurately recorded, including occasions where a child is physically guided or moved, such as from one area of the home to another. The registered person must also ensure that debriefs are carried out with children and staff following all physical interventions and that the manager reviews and records oversight of all physical intervention records to promote learning, accountability and safe practice.

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home. (Regulation 14 (1)(a)(b))

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Requirement Due date

The registered person must ensure that all children’s moves into the home are robustly assessed. 30 October 2026

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Requirement Due date

The registered person must review the appropriateness and suitability of the location of the premises used for the purposes of the children’s home at least once in each calendar year taking into account the requirement in regulation 12(2)(c) (the protection of children standard).

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Requirement Due date

When conducting the review, the registered person must consult, and take into account the views of, each relevant person. (Regulation 46 (1) (2)) 30 October 2026

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(a)(b))

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Requirement Due date

The registered person must ensure that staff receive supervision in accordance with the provider’s supervision policy, including twice-monthly supervision during probationary periods and monthly supervision thereafter, to ensure that they receive appropriate support, oversight and 30 October 2026 Inspection report for children’s home - monitoring visit: 2780238 6 opportunities for reflective practice and professional development.

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Recommendations

 The registered person should ensure that children are offered advice, support and guidance on health and wellbeing. Staff should have the relevant skills and knowledge to be able to help children understand, and, where necessary, work to change negative behaviours in key areas of health and wellbeing, such as vapes, drugs and tobacco. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 35, paragraph 7.18)  The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. Staff should record information about individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the Children’s Homes Regulations, including

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Recommendations

the quality standards’, page 62, paragraph 14.4)  The registered person should ensure that, where a child is not participating in education because they have been excluded or are not on a school roll for some other reason, they work closely with the placing authority so that the child is supported and enabled to resume full-time education as soon as possible. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 28, paragraph 5.15)  The registered person should ensure that staff provide a nurturing environment that is welcoming, supportive and which provides appropriate boundaries in relation to children’s behaviour. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.7)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2780238 7

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Children’s home details

Registered provider: Detail Personnel Care Ltd

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Children’s home details

Registered provider address: Office 32, 18 High Street, High Wycombe, Hertfordshire HP11 2BE

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Children’s home details

Responsible individual: Jennifer Henderson

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Inspector

Terrianne George, Social Care Inspector Inspection report for children’s home - monitoring visit: 2780238 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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