Children's Home run by TJY Care Ltd in Coventry

Inspection report for children’s home: 2713919 1 Registered provider: TJY Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home provides care for up to 2 children who may have social and emotional difficulties.

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Information about this children’s home

The previous registered manager left the home in July 2026. There is a new manager in post. He has not yet submitted his application to register with Ofsted. He is suitably qualified and experienced.

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Information about this children’s home

During the inspection in July, 2 children were living in the home, both were present during the inspection. At the time of the further inspection in August, one child was living in the home. They were present during the inspection but did not want to speak with the inspector.

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Information about this children’s home

The inspection started on 12 July 2026. An inspector returned on 5 August 2026 to gather additional evidence in line with Ofsted inspections and visits: deferring, pausing and gathering additional evidence policy.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and widespread failures that mean children and young people are not protected or their welfare is not promoted or safeguarded, and the care and experiences of children and young people are poor, and they are not making progress.

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inadequate

Overall judgement at last inspection: good Inspection report for children’s home: 2713919 2 Enforcement action since last inspection: none Inspection report for children’s home: 2713919 3

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Inspection date Inspection type Inspection judgement

30/06/2025 Full Good 01/10/2024 Full Good 08/08/2023 Full Requires improvement to be good Inspection report for children’s home: 2713919 4

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Summary of findings

Children’s safety, experiences and progress have been compromised by poor leadership and management and failure to take effective action to improve the quality of care in the home. As a result of these findings, 2 compliance notices have been issued, under regulation 12 and regulation 13. A notice of restriction of accommodation has also been issued due to the significance of the concerns.

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Overall experiences and progress of children and young people: inadequate

Children’s experiences and progress have been adversely affected by shortfalls in the care provided by managers and staff. Failures in safeguarding practice and weak leadership and management have resulted in risks to the safety and wellbeing of children living in the home. Consequently, Ofsted has imposed a notice of restriction of accommodation to prevent any further children moving into the home while the notice remains in place. In addition, as a result of these concerns, compliance notices have been issued under regulations 12 and 13.

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Overall experiences and progress of children and young people: inadequate

Managers fail to ensure that the home has sufficient staff to care for children. There has been a heavy reliance on bank staff and staff from the company’s other homes. As a result, children have received inconsistent care from people who do not know them well.

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Overall experiences and progress of children and young people: inadequate

Some staff and managers have failed to maintain appropriate professional boundaries and relationships with the children they care for. For example, some staff said that despite trying to implement rules and boundaries for children, decisions were undermined by the manager. As a result, children have received inconsistent responses from staff and have been placed at risk of harm.

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Overall experiences and progress of children and young people: inadequate

One child has lived in the home for over a year. Recently, the child experienced a difficult period in their life, resulting in some struggles to manage their behaviours and emotions. Staff did not have the skills and experience to support the child effectively during this time. Following a significant incident in the home that could have been prevented by staff, the decision was made for the child to move out of the home immediately. As a result, children do not enjoy stability and have experienced sudden unplanned endings which are likely to add to their trauma and feelings of rejection.

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Overall experiences and progress of children and young people: inadequate

Children do not have access to all areas of the home. Staff have used inappropriate behaviour management strategies that have unnecessarily restricted children’s freedom of movement and compromised their welfare. These practices have increased risks to children and have resulted in incidents escalating rather than being managed effectively.

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Overall experiences and progress of children and young people: inadequate

One child living in the home is eligible for a disability benefit. Managers and staff have not taken the appropriate action to ensure that they receive this. As a result, they have not secured the child’s financial entitlement. This does not promote their welfare or Inspection report for children’s home: 2713919 5 ensure that they receive the support and services they need to achieve the best possible outcomes.

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Overall experiences and progress of children and young people: inadequate

The home is decorated and maintained to a good standard. Children’s bedrooms are decorated to reflect their individual tastes and interests.

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Overall experiences and progress of children and young people: inadequate

Children are encouraged by staff to access education. They are supported to sit exams and explore the post-16 options available to them. This helps children to achieve and make some progress in their education.

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How well children and young people are helped and protected: inadequate

There have been repeated failures in safeguarding practice which have negatively impacted on the experiences of children living at this home. Managers and staff do not demonstrate that they have the skills, knowledge and experience needed to keep children safe.

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How well children and young people are helped and protected: inadequate

Staff and managers have failed to respond effectively to significant safeguarding incidents, including some incidents which could have been prevented by staff. As a result, children have been placed at risk of harm. Staff are quick to call police to support them to manage incidents. This approach to parenting has resulted in 2 children being arrested and unnecessarily criminalised. Staff and managers do not always report, record or respond to incidents appropriately. Staff fail to act to reduce the risk for children, and their lack of professional curiosity, poor recording and lack of reflection have failed to safeguard children.

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How well children and young people are helped and protected: inadequate

Staff have failed to recognise when interventions should be classified as restraint. Incidents of restraint have not been recorded in line with regulations. This prevents effective oversight of whether the intervention used was necessary, proportionate and effective. Staff and children are not consistently spoken with after incidents, which limits the opportunity for reflection and learning.

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How well children and young people are helped and protected: inadequate

The management oversight of serious and significant incidents involving children is inadequate. Staff do not assess situations or children’s vulnerabilities safely. They fail to recognise circumstances when children are or may be at risk of harm, and they do not take appropriate action to safeguard them at these times.

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How well children and young people are helped and protected: inadequate

The manager has not consistently notified Ofsted and placing authorities of serious incidents. When information has been shared, it has not always provided a full and accurate account of safeguarding concerns. These failures limit external oversight of the home and compromise the ability of relevant agencies to assess risk and safeguard children effectively.

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The effectiveness of leaders and managers: inadequate

Due to serious weaknesses in the leadership and management of this home, children’s Inspection report for children’s home: 2713919 6 needs are not met, and they are being placed at significant risk of harm. Failure to take effective action to improve the quality of care in the home has compromised children’s safety, experiences and progress.

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The effectiveness of leaders and managers: inadequate

The previous registered manager left the company in July 2026. The responsible individual is currently absent from the home. The current leadership arrangements are of concern. The home is operating without stable and permanent registered leadership, resulting in reduced oversight, strategic direction and managerial accountability. This does not provide sufficient assurance that the home is being led and managed effectively.

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The effectiveness of leaders and managers: inadequate

There are significant gaps in the new manager’s knowledge of the home’s strengths and areas for development. Managers do not have effective systems to review the quality of care and fully understand the child’s experiences. Managers do not review and evaluate significant incidents effectively, including missing-from-home incidents, exploitation and incidents of restraint. Therefore, they do not understand the potential risks to the child and take steps to challenge poor practice and keep them safe. Furthermore, managers do not understand how shortfalls in the quality of care impact the child’s experiences and progress, and they do not set out clear plans to bring about improvement.

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The effectiveness of leaders and managers: inadequate

Managers and staff have not demonstrated that they have the necessary skills, knowledge and experience to meet the needs of vulnerable children with complex needs. Failures to identify and respond effectively to risks have increased the potential for harm to children. Weak professional curiosity and ineffective oversight have limited opportunities to learn from incidents and improve practice. As a result, children’s safety, welfare and experiences have been adversely affected, and there is insufficient assurance that staff are equipped to support children effectively. This has resulted in both children suffering negative experiences and one child’s time at the home ending at short notice, after living in the home for 18 months.

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The effectiveness of leaders and managers: inadequate

Staff morale is low. Staff felt unsupported and undermined by the previous manager. They have welcomed the new manager and speak positively about his leadership and his consistent approach.

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The effectiveness of leaders and managers: inadequate

The statement of purpose is not kept up to date and does not accurately reflect details of the staff working in the home. Furthermore, managers have not ensured that they are delivering the aims and objectives set out. Inspection report for children’s home: 2713919 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(vii))

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Requirement Due date

The registered person must ensure that children’s plans include all relevant up-to-date information and that staff have the skills to recognise safeguarding concerns and take appropriate action. 20 September 2026

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare. 20 September 2026 Inspection report for children’s home: 2713919 8 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child,

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(d)(e)(h))

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Requirement Due date

The registered person must ensure that staff have the skills to meet the children’s needs, that children receive care from a consistent team and that they have effective oversight of the home, to improve the quality of care for children.

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Requirement Due date

the privacy of children is appropriately protected;

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Requirement Due date

children can access all appropriate areas of the children’s home’s premises; and

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Requirement Due date

any limitation placed on a child’s privacy or access to any area of the home’s premises—

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Requirement Due date

is intended to safeguard each child accommodated in the home;

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Requirement Due date

is kept under review and, if necessary, revised; and

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Requirement Due date

allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (a)(b)(c)(i)(ii)(iv)) 20 September 2026 Inspection report for children’s home: 2713919 9 The registered person must ensure that children have access to all areas of their home.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure ("the user"), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c)(iv))

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Requirement Due date

The registered person must ensure that all physical interventions are recorded in line with regulation 35. 20 September 2026 Inspection report for children’s home: 2713919 10 The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

a child protection enquiry involving a child — is instigated; or

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry). (Regulation 40 (4)(b)(d)(i)(ii))

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Requirement Due date

The registered person must ensure that Ofsted is notified of all serious events, and notifications include all relevant information. 20 September 2026

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendations

 The registered person should ensure that children with disabilities or illnesses have access to all additional support that they are entitled to. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 31, paragraph 6.10)  The registered person should ensure the statement of purpose is kept under review. It must include up-to-date details of the management and staffing structure of the home. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 14, paragraph 3.5)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2713919 11

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Children’s home details

Registered provider address: Friendship Hall, Sutton New Road, Erdington, Birmingham B23 6QR

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Children’s home details

Responsible individual: Benjamin Whillock

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Inspectors

Helen Dickens, Social Care Inspector Marianne Grandfield, Social Care Inspector Inspection report for children’s home: 2713919 12 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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