Vista Living Limited

Inspection report for supported accommodation provider - monitoring visit: Vista Living Limited 1 Vista Living Limited

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Registered provider: Vista Living Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 34 children and young people in 16 shared or single-occupancy homes.

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provider

At the time of this monitoring visit, this service provided supported accommodation for 14 looked-after children and care leavers aged 16 and 17 years.

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This monitoring visit

Ofsted carried out this monitoring visit in response to specific concerns raised regarding the compatibility of children to live together and the suitability of some children’s placements.

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This monitoring visit

During the visit, the inspector visited one supported accommodation premises. The inspector spoke with one child, a member of staff, the registered service manager and a social worker. In addition, the inspector reviewed support planning documents for 3 children.

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This monitoring visit

Leaders and managers admit children who are not ready to become independent. They do not always fully consider the information about children’s vulnerabilities when considering referrals. For example, the registered person accepted a child into the service who was known to misinterpret social cues and had a known history of aggression. The child assaulted another child and threatened staff. The child moved into another premises separate from other children. Leaders and managers did not manage the child’s needs effectively in line with the service’s statement of purpose.

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This monitoring visit

Leaders and managers do not always inform Ofsted if a child is at risk of serious harm. In one instance, a child’s social worker began a child protection investigation. Inspection report for supported accommodation provider - monitoring visit: Vista Living Limited 2 In addition, staff suspected that a child was at risk of exploitation. This means that Ofsted did not have effective oversight of the action taken by the provider to keep children safe.

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This monitoring visit

Leaders and managers provide staff with guidance regarding what steps to take when serious incidents occur. Staff say that they can depend on the leadership team to offer support to them following serious incidents.

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This monitoring visit

Staff have regular team meetings, which offer them an opportunity to share experiences and reflect on incidents involving children. There has been a recent change in the leadership team following a supervisor leaving their role. This meant that some staff have not had regular support meetings with their supervisors. Leaders and managers are aware of this shortfall. The registered manager provides consultation with individual staff. Leaders and managers plan to increase structured help to the staff team during this time. Inspection report for supported accommodation provider - monitoring visit: Vista Living Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

* The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose.

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions.

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff.

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Requirement Due date

(Regulation 4 (1) (2)(a)(f)(g)) 20 September

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

a child protection enquiry— 23 August 2026 Inspection report for supported accommodation provider - monitoring visit: Vista Living Limited 4 is instigated, or

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Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry);

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 27 (3)(a)(d)(i)(ii)(f))

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Requirement Due date

*This requirement is subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Vista Living Limited 5

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Supported accommodation provider details

Registered provider: Vista Living Limited

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Supported accommodation provider details

Registered provider address: 130 Bebington Road, Wirral CH62 5BJ

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Supported accommodation provider details

Registered service manager: Amelia Carson

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Inspector

Sue Garner, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Vista Living Limited 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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