Children's Home run by Keys Care Limited in Norfolk

Inspection report for children's home: SC370949 1 SC370949 Registered provider: Keys Care Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is run by a private organisation and provides care for up to 3 children who have emotional and behavioural difficulties.

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Information about this children’s home

The manager registered with Ofsted in October 2025.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 18 November 2025

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: SC370949 2

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Inspection date Inspection type Inspection judgement

18/11/2025 Full Good 04/03/2025 Full Good 04/10/2023 Full Good 17/01/2023 Full Good Inspection report for children's home: SC370949 3

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Summary of findings

Children receive individualised care from staff who know them well. Staff build trusting relationships with children which help them to feel safe and make progress. Children are supported to attend education and to develop their independence.

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Summary of findings

Leaders and managers have good oversight of the home. They have appropriate systems in place to ensure that staff are suitably trained and supervised. There have been several occasions when staff have not sought medical support for children following incidents.

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Overall experiences and progress of children and young people: good

Since the last inspection, 2 children have moved out of the home and 2 children have moved in. At the time of inspection, 2 children were living at the home. Both children were spoken to during the inspection.

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Overall experiences and progress of children and young people: good

Children receive strong support during their moves in and out of the home. One child was successfully reunited with their family. Leaders and managers proactively encourage family members, delivering relevant training for them, to help families before their child returns home to develop skills to support their child effectively.

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Overall experiences and progress of children and young people: good

Children benefit from warm, nurturing relationships with staff who understand their individual needs. Children have made clear progress from their starting points. Staff have been particularly good at helping children to build their independence skills.

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Overall experiences and progress of children and young people: good

Staff encourage children to take part in a range of activities. Staff have created a child- friendly folder of local activities to do. They take children on holidays and out to restaurants for meals, helping them to create positive memories.

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Overall experiences and progress of children and young people: good

Staff have important conversations with children that cover a range of topics. These helpful conversations are creative and informative, supporting children’s learning and development.

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Overall experiences and progress of children and young people: good

Children have good attendance at school. Staff and managers have a high level of communication with school staff and other professionals. Managers have advocated for children, to support the children’s education plans. Staff have supported children with further education plans when they finish school.

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Overall experiences and progress of children and young people: good

The home is welcoming and nicely decorated. The children benefit from large, personalised bedrooms. Staff support the children to keep their bedrooms clean and tidy. Inspection report for children's home: SC370949 4

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How well children and young people are helped and protected: good

Children’s risk assessments are kept up to date with any new concerns. They are clear and include clear direction for staff to support children. When incidents occur, staff use appropriate de-escalation techniques that work well. When children have left the home without permission, staff are proactive in following them and searching locally or in other known areas.

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How well children and young people are helped and protected: good

The manager generally has good oversight of incidents and gives staff praise and constructive criticism to help them learn and develop. Children and staff have time to reflect on incidents, and any actions are followed through in supervision sessions with staff and conversations with children.

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How well children and young people are helped and protected: good

Staff communicate effectively with external professionals and advocate strongly for the children. For one child, this was their first time in a children’s home. There was limited understanding of their needs and behaviours. Although the child’s stay was brief, they still made positive progress. The child’s social worker gave extremely positive feedback on how staff had supported the child and contributed to planning for their future.

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How well children and young people are helped and protected: good

On several occasions, staff have failed to seek medical attention for children. One child who has a health condition was hit in the head by an item thrown at them. Despite this, medical attention was not sought. Another child was restrained by a member of the public in an unsafe way. The police dealt with the incident, however, no medical attention was sought. Advice and support have not been consistently sought for a child who self-harms. Although these incidents have not had a detrimental impact on children’s health and wellbeing, they have the potential to do so.

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The effectiveness of leaders and managers: good

The suitably qualified and experienced manager is committed to driving improvement. He is enthusiastic and creative in her approach and has high expectations for staff. Staff have individual areas of interest to undertake research and training in. They share learning with the team to widen everyone’s knowledge and expertise.

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The effectiveness of leaders and managers: good

The manager helps staff to build a team culture of positivity and support. Staff are encouraged to notice positive practice. The manager takes time in team meetings to share positive practice. This helps to reinforce strengths in the staff team and for staff to feel proud of their work. Leaders and managers hold regular team meetings that support the staff in understanding important updates about the children, and cover relevant information thoroughly.

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The effectiveness of leaders and managers: good

Staff said that they feel supported by the management team. The manager empowers them to keep going during difficult times and encourages them to learn and develop.

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The effectiveness of leaders and managers: good

Leaders and managers support staff with detailed supervision sessions. Staff receive additional single-subject supervisions if there are shortfalls in their practice. These are thorough and address any concerns. The manager ensures that safer recruitment Inspection report for children's home: SC370949 5 processes are followed. Staff benefit from mandatory and additional training to ensure they are suitably trained in line with the children’s needs.

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The effectiveness of leaders and managers: good

Leaders and managers work effectively with other professionals. Communication is frequent, and any concerns are quickly shared. One professional said that the team reach out to her for advice and have a calm, non-reactive approach which has supported the child well. Inspection report for children's home: SC370949 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The health and well-being standard is that—

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Requirement Due date

the health and well-being needs of children are met;

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Requirement Due date

that each child has access to such dental, medical, nursing, psychiatric and psychological advice, treatment and other services as the child may require. (Regulation 10 (1)(a)(c)) 28 September 2026

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC370949 7

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Children’s home details

Registered provider address: c/o Pinsent Masons LLP, The Soloist Building, 1 Lanyon Place, Belfast BT1 3LP

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Inspector

Abby Lynch, Social Care Inspector Inspection report for children's home: SC370949 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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