Safe Haven Services Limited

Inspection report for supported accommodation provider: Safe Haven Services Limited 1 Safe Haven Services Limited Registered provider: Haven Services Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

This service is owned and managed by a private provider. It offers accommodation for up to 15 looked-after children and care leavers across 4 group-living homes.

p.1

provider

At the time of this inspection, the service was providing support for 9 children aged 16 and 17 years.

p.1

provider

The service manager registered with Ofsted when the organisation registered in June 2024.

p.1

provider

Inspection dates: The inspection was announced on 20 July 2026 and started that day. The inspector was on site from 22 to 24 July 2026.

p.1

Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

p.1

Summary of findings

Ofsted carried out a full inspection in July 2025, which resulted in compliance notices being served under section 22A of the Care Standards Act 2000. During a monitoring visit in October 2025, the inspector found that the actions required in the compliance notice had been met. However, a new requirement was raised in relation to ensuring effective oversight of the provision.

p.1

Summary of findings

Leaders and managers have made significant improvements by increasing oversight and supporting staff to make full use of the recording system. As a result, children’s individual support needs are clearly identified, and their progress is recorded in detail. Children play an active role in reviewing and updating their care plans.

p.1

Summary of findings

Children are fully engaged in education. Staff are ambitious for children’s futures and support them to work towards their goals. Inspection report for supported accommodation provider: Safe Haven Services Limited 2 Managers and staff help children emotionally and practically. They provide a safe environment for children.

p.1

Summary of findings

Leaders and managers are visible and present for the children and staff. supps

p.2

Overall experiences and progress of children

Children are well supported by staff who are empathetic and use a therapeutic approach in their support. The staff speak warmly about children and have high aspirations for them.

p.2

Overall experiences and progress of children

Children are positive about the support received. One child said, ‘I will speak about the good support provided by the placement and that the staff are respectful. Also, I will mention how the staff support with bank account opening, health appointments and timely prompts.’ Another child said, ‘I would recommend this house because the staff are nice, they support me properly, and the location is great as it is close to the station, college and shops. There is a Halal shop close by.’

p.2

Overall experiences and progress of children

Children’s individual needs are well understood by staff. Support plans are in place for children with mental health concerns.

p.2

Overall experiences and progress of children

The homes are situated in the heart of the community, with good facilities and access to transport links to ensure that they develop their independence.

p.2

Overall experiences and progress of children

Children’s identity needs are well considered. Staff support children in accessing community organisations, particularly those who are new to the UK, to ensure that they feel less isolated.

p.2

Overall experiences and progress of children

Children’s support is well organised and managed consistently. Staff advocate for children when it comes to appointments and meetings. Children benefit from consistent support at home and in the community.

p.2

Overall experiences and progress of children

Children know how to raise maintenance issues, and managers ensure that action is taken and properties remain homely. Children personalise their bedrooms.

p.2

Overall experiences and progress of children

Children know how to make complaints, which are responded to by leaders and managers who follow their internal complaints procedure. Children receive a written response that managers discuss with them.

p.2

Overall experiences and progress of children

Some practices, such as restricting access to knives, cleaning fluids and front-door keys, do not support children in developing the resilience and skills required to move out of supported accommodation and live adult lives.

p.2

How well children are helped and protected

Risks are well captured in risk assessments. Professionals are quickly alerted of incidents. The missing-from-home policy is well understood by staff, and incidents Inspection report for supported accommodation provider: Safe Haven Services Limited 3 are managed appropriately. On arrival, some children have had a high number of missing-from-home episodes; however, staff are clear about their responsibilities to ensure children’s welfare. These incidents have reduced significantly.

p.2

How well children are helped and protected

Risk assessments are good quality, with reviews carried out when levels of risk change. Managers advocate for children to enable them to safely travel and spend time with their relatives. This supports positive family relationships, particularly for children who are new to the UK.

p.3

How well children are helped and protected

Individualised key-work sessions are carried out. They are recorded well and shared with the placing authority. Feedback from the placing authority has praised the quality of the work carried out and the reports provided. One professional said, ‘Thank you for this beautiful report, it was a wonderful read, including the lovely pictures.’

p.3

How well children are helped and protected

Safer recruitment processes ensure that the staff are safe to work with children.

p.3

How well children are helped and protected

The health and safety of the homes are good, with appropriate checks being carried out. Systems are in place to ensure that effective oversight is maintained by staff and managers.

p.3

How well children are helped and protected

There have been no allegations against staff and no use of restraints.

p.3

The effectiveness of leaders and managers

Leaders and managers ensure that the service is run in an effective, well-organised and safe way. Leaders and managers are visible at the homes.

p.3

The effectiveness of leaders and managers

Staff say they are happy and settled in their jobs and receive good levels of support. The staff team is stable, which provides consistency for children.

p.3

The effectiveness of leaders and managers

Staff are well supported in their training and professional development. They are inspired to learn. Several staff have undertaken level 3 and 5 qualifications. Some are keen to seek ongoing professional development.

p.3

The effectiveness of leaders and managers

Supervision records are in place, which reflect personal and professional learning. Good access to training is provided from various different training providers, both online and face to face.

p.3

The effectiveness of leaders and managers

Multi-agency working, particularly with local authorities, is strongly evidenced by the positive feedback received. One professional said, ‘My young person has thrived and made significant progress in all areas. I am very impressed by the level of support he has been provided with to enable this.’ Inspection report for supported accommodation provider: Safe Haven Services Limited 4

p.3

Recommendation

 The registered person should ensure that children receive appropriate support, based on their individual needs, to help them develop skills for adult living. In particular, the use of restrictive practices, including locking away knives and cleaning fluids and withholding the front-door key, should be reviewed to ensure that these measures are necessary and proportionate. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 36)

p.4

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Safe Haven Services Limited 5

p.4

Supported accommodation provider details

Registered provider: Haven Services Limited

p.5

Supported accommodation provider details

Registered service manager: Stella Bakare

p.5

Supported accommodation provider details

Email address: info@safehavenservices.co.uk

p.5

Inspector

Clare Hannah, Social Care Inspector Inspection report for supported accommodation provider: Safe Haven Services Limited 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.5

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.6

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.6

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.6