Children's Home run by Olivian House Limited in Leicestershire

Inspection report children’s home: 2877738 1 Registered provider: Olivian House Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home that provides care for up to 3 children who may have social and emotional difficulties.

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Information about this children’s home

This is the first inspection after registration in February 2026.

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Information about this children’s home

One child is living at the home and was spoken with as part of the inspection.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: not previously inspected

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requires improvement to be good

Overall judgement at last inspection: not applicable

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requires improvement to be good

Enforcement action since last inspection: not applicable Inspection report children’s home: 2877738 2

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Inspection date Inspection type Inspection judgement

None Inspection report children’s home: 2877738 3

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Summary of findings

Staff are developing some positive relationships with the child and staff recognise the importance of supporting family communication. There are, however, shortfalls and areas of development which the manager needs to address and action.

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improvement to be good

Staff recognise the importance of the child spending time with their family and friends. For example, staff arrange for the child to have sleepovers with a friend and they spend time with their parent doing fun activities.

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improvement to be good

Staff provide support and encouragement to improve educational attainment against children’s respective starting points. Staff are proactive in their advocacy for children, for example specific representations around supporting child centred school endings for one child resulted in a positive and meaningful conclusion that meant a lot to the child.

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improvement to be good

The child is not happy about how she is cared for by staff; the child describes not feeling confident that staff understand her needs or how to make her feel safe. Although the child did develop some core relationships with staff, these relationships have deteriorated over time. The manager has employed agency staff to cover care shifts in the home, however the child does not like having people care for her who she does not know well.

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improvement to be good

The manager recognises that staff are not consistent in how they care for children or maintain boundaries and expectations. Although staff do have some relevant training, staff are not yet using a therapeutic approach with the child to help them feel heard or valued.

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improvement to be good

The child has individualised care plans and risk assessments that are sensitively written to the child, however not all known risks are included in the child’s records, for example vaping risks are not included. Systems in place do not offer assurances that staff are regularly reading when the child’s safety needs are updated, this has led to staff caring for the child in an inconsistent way.

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improvement to be good

Children’s records do not consistently provide an accurate reflection of what has happened. For example, records do not explain how staff have tried to repair a relationship with the child. Furthermore, the manager’s oversight is not evident to demonstrate what needs to change following incidents to strengthen relationships. There is also no clear understanding of whether the manager is recognising any patterns of behaviour that may be negatively affecting the child’s progress. Inspection report children’s home: 2877738 4 When complaints have been made by the child, the process to record and address the complaint has been inconsistent. It is unclear from the child’s records what actions have happened in response or how the child has been supported and updated following their complaint.

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improvement to be good

Not all serious incidents have been notified to Ofsted as the regulatory body to enable the required oversight of the home. Furthermore, one allegation was not notified to the relevant agencies.

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The effectiveness of leaders and managers: requires improvement to be good

The manager understands the importance of safer recruitment and vetting procedures for new staff, and these are in place.

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The effectiveness of leaders and managers: requires improvement to be good

There have been some changes to the staff team since the home was registered. Some staff have left which has negatively impacted staff retention. Not all staff feel that the manager provides the levels of support required to develop a new staff team. Gaps in the rota have led to the manager being on shift, this impacts the manager’s ability to complete management tasks.

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The effectiveness of leaders and managers: requires improvement to be good

When the manager has identified shortfalls in practice, actions taken have not led to changes being embedded. There is not a consistent approach to caring for the child or implementing boundaries that aligns with the home’s statement of purpose and stated therapeutic model. Staff have received relevant training, but there have been shortfalls in putting this into practice to ensure their practice is child focused.

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The effectiveness of leaders and managers: requires improvement to be good

The responsible individual was unable to demonstrate effective managerial oversight of the manager and staff’s practice.

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The effectiveness of leaders and managers: requires improvement to be good

The manager and responsible individual recognises that some areas of care practice need to improve. This involves an approach to supporting the staff team to better understand the needs of children. Inspection report children’s home: 2877738 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children's home that—

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Requirement Due date

helps children aspire to fulfil their potential; promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home's statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home's workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

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Requirement Due date

(Regulation 13 (1)(a)(b)(2)(a)(b)(c)(d)(e)(f)(h)) 26 August 2026 Inspection report children’s home: 2877738 6 This relates in particular to leaders and managers ensuring that staff are supported to equip them to understand and respond to children's needs effectively.

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Requirement Due date

This also relates to leaders and managers continually assessing staffing in order to ensure the needs of the children can be met.

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Requirement Due date

This also relates to children being cared for by staff who are consistent in their approach and work as a team. The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children's home's overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children's needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— ensure that any care that is arranged or provided for a child that—

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Requirement Due date

relates to the child's development (within the meaning of section 17(11) of the Children Act 1989) or health; and is not arranged or provided as part of the health service continued under section 1(1) of the National Health Service Act 2006 M1,

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Requirement Due date

satisfies the conditions in paragraph (3).

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Requirement Due date

that the care is delivered by a person who—

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Requirement Due date

has the experience, knowledge and skills to deliver that care.

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Requirement Due date

(Regulation 6 (1)(a)(b)(2)(d)(i)(ii)(3)(b)(c)(i))

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Requirement Due date

This relates in particular to the responsible person ensuring care in the home is delivered by staff in line with the home's statement of purpose. 26 August 2026 Inspection report children’s home: 2877738 7 It also relates to children being cared for by staff who follow children's care plans and risk assessments and are supported to understand their own responses. The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

meet each child's behavioural and emotional needs, as set out in the child's relevant plans;

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Requirement Due date

help each child to develop socially aware behaviour;

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Requirement Due date

encourage each child to take responsibility for the child's behaviour, in accordance with the child's age and understanding;

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Requirement Due date

help each child to develop and practise skills to resolve conflicts positively and without harm to anyone;

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Requirement Due date

strive to gain each child's respect and trust;

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Requirement Due date

understand how children's previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children;

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Requirement Due date

are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same;

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Requirement Due date

(Regulation 11(1)(a)(b)(c)(2)(a)(i)(ii)(iii)(iv)(viii)(ix)(x)(xi)(xii)(xiii))

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Requirement Due date

This relates in particular to children being cared for by familiar staff with whom they are able to build supportive relationships with. 26 August 2026 Inspection report children’s home: 2877738 8 It also relates to children feeling cared for and supported by staff who respond consistently to their needs. The children's views, wishes and feelings standard is that children receive care from staff who—

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Requirement Due date

develop positive relationships with them;

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Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children's care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ascertain and consider each child's views, wishes and feelings, and balance these against what they judge to be in the child's best interests when making decisions about the child's care and welfare;

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Requirement Due date

help each child to express views, wishes and feelings;

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Requirement Due date

help each child to understand how the child's views, wishes and feelings have been taken into account and give the child reasons for decisions in relation to the child;

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Requirement Due date

regularly consult children, and seek their feedback, about the quality of the home's care;

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Requirement Due date

(v)help each child to understand how the child's privacy will be respected and the circumstances when it may have to be limited;

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Requirement Due date

This relates in particular to meaningful discussions taking place with children around matters that are important to them.

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Requirement Due date

It also relates to children feeling their wishes and feelings have been acted on to inform their care and that staff and the registered person feedback to children when they have raised a concern. 26 August 2026

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children's safety. 26 August 2026 Inspection report children’s home: 2877738 9 The registered person may only—

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Requirement Due date

employ an individual to work at the children's home;

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

This relates in particular to the registered person ensuring that staff have the experience and skills to meet the needs of the children the registered person agrees to care for. A responsible individual must—

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Requirement Due date

have the capacity, experience and skills to supervise the management of the home, or the homes, in respect of which the responsible individual is nominated.

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Requirement Due date

This relates in particular to the responsible individual's oversight of the home being visible to ensure safety and quality of care in the home.

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Requirement Due date

This also relates to the responsible individual having oversight of any incidents where the registered person has been involved. 26 August 2026

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. 26 August 2026 Inspection report children’s home: 2877738 10 (Regulation 12 (1)(2)(a)(b))

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Requirement Due date

This relates in particular to the staff being equipped to manage and children's behaviour.

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Requirement Due date

This also relates to any known or emerging risks for children being recorded in children's risk assessments and care planning. For example, risks around vapes.

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Requirement Due date

This also relates to processes being in place to ensure staff understand if there are any changes made to children's risk assessments.

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Requirement Due date

It also relates to staff understanding strategies to be used to help mitigate the risks, for example how staff should respond if children need additional support about their emotional wellbeing and safety.

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Requirement Due date

This also relates to ensuring processes are followed following a complaint or allegation. The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

In particular this relates to the registered person ensuring that Ofsted are notified without delay in respect to any aspects outlined in Regulation 40. 26 August 2026 Inspection report children’s home: 2877738 11

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 2877738 12

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Children’s home details

Registered provider: Olivian House Limited

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Children’s home details

Registered provider address: Capital Office, 124-128 City Road, London EC1V 2NX

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Inspector

Caroline Hose, Social Care Inspector Inspection report children’s home: 2877738 13 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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