Children's Home run by Provision Care Ltd in Leicester

Inspection report for children’s home: 2798300 1 Registered provider: Provision Care Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately run and provides care for up to 3 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living in the home. One other child lived at the home for one week. Both children’s experiences have been considered at this inspection.

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Information about this children’s home

There has been no registered manager since 23 July 2025.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers inadequate

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children’s home: 2798300 2

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Inspection date Inspection type Inspection judgement

19/05/2025 Full Good Inspection report for children’s home: 2798300 3

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Summary of findings

There has been a high level of instability in the leadership and management team within the last inspection year. Following the registered manager leaving, 2 further managers were appointed, but they did not register with Ofsted. A third manager has been appointed and has plans to register with Ofsted. The instability has affected staff confidence, delivery of care and the children who have lived in this home.

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improvement to be good

Leaders and managers failed to ensure robust care planning when a child was admitted to the home as an emergency placement. The child’s needs exceeded the skills of the staff and, as a result, they were unable to meet the child’s needs or keep them safe. This child lived at the home for one week before the manager gave notice on their placement. This caused further instability for the child and had a negative impact on a child who was already living in the home.

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improvement to be good

The home is welcoming, the child’s photos are framed, and staff have purchased items that are based on the child’s interests. For example, there is a basketball hoop in the garden where the child enjoys practising their skills.

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improvement to be good

Staff recently supported the child in visiting an important family member abroad. This was a valuable experience for the child and helped to maintain their family connections. It also supported the child in creating positive memories.

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improvement to be good

Staff have shown a genuine interest in the child’s cultural identity. Staff have explored this with the child and provided opportunities for the child to explore their culture and heritage. They have taken a child-focused approach and have respected the child’s wishes and feelings in this area.

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improvement to be good

The child has made progress in education over the last inspection year, when compared with their individual starting point. The child has taken their GCSEs and has plans to attend college in the new school year. Staff worked effectively with education professionals to support the child to achieve this.

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improvement to be good

Children’s risk assessments do not clearly outline individual risks for children and how staff are expected to manage risk. There is no clear plan to follow, which makes children vulnerable. Leaders and managers do not have oversight of risk assessments for children. Inspection report for children’s home: 2798300 4 Leaders and managers have taken positive steps to collaborate with relevant safeguarding agencies to agree an updated missing-from-care protocol for one child. However, this agreed protocol has not been updated in the child’s care plan or risk assessment. In addition, an outdated version of the missing-from-care protocol remained displayed in the home. This shortfall creates the potential for confusion among staff, as key guidance is inconsistent. Consequently, staff may not be fully aware of, or consistently working in line with, the most up-to-date expectations.

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improvement to be good

When the child goes missing from the home, staff actively remain in touch with them. They also actively search areas and liaise with family members and professionals to ensure the child’s safe return.

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improvement to be good

Children feel safe sharing information and feel supported by staff. However, important information is not always acted on effectively. For example, when a child said they had been smoking cannabis due to boredom, management oversight correctly identified the disclosure. However, it failed to establish a clear plan of support in response. As a result, an opportunity to reduce potential harm was missed. Leaders and managers recognise this is an area for development and have identified further training for staff to be delivered by an external service that specialises in drugs misuse.

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improvement to be good

One child uses a vape. Staff have set verbal boundaries that the child must vape outside the property; however, this is not reflected in the child’s care plan or risk assessment. The child has unrestricted, ready access to the device. This reactive approach fails to provide structured or proactive plans to help the child reduce or stop this usage over time.

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improvement to be good

Staff have used physical intervention to ensure children’s safety. On one occasion, there was an extremely challenging incident that required staff to physically hold the child to ensure safety. However, there is no description of how or where the child was held. This is a shortfall. A child also made comments while being held that were not identified by managers. No support is identified for the child moving forward. Furthermore, Ofsted was not notified of this incident, despite the responsible individual acknowledging that it was serious.

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improvement to be good

There was another very challenging incident during which one child was held 12 times. One hold lasted for 52 minutes. The manager was involved in this hold; however, there is no oversight from the responsible individual in respect of this. Holds have been used for long periods and, in this case, repeatedly, indicating the strategy was not effective. The incident was also not recorded within the required timescale, which is a breach of Regulation 35.

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The effectiveness of leaders and managers: inadequate

There has been no registered manager at this home for the past year. During this period, 2 managers have been appointed but have subsequently left the company. A further manager has been appointed and intends to apply to register with Ofsted. Inspection report for children’s home: 2798300 5 The lack of stability in the manager and responsible individual roles has had a negative impact on staff and children. There has been a lack of management accountability in driving children’s care planning and risk management.

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The effectiveness of leaders and managers: inadequate

Staff do not receive regular supervision. When they receive supervision, it is not reflective, which is a missed opportunity for staff to learn and develop their practice to ensure that children receive the best possible care.

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The effectiveness of leaders and managers: inadequate

Management oversight is not consistent. Sometimes, there is no management oversight, leaving practice unmonitored. While there is some evidence of management oversight being reflective and identifying next steps, leaders fail to ensure that these actions are consistently driven forward or implemented. As a result, oversight lacks impact, leading to limited progress.

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The effectiveness of leaders and managers: inadequate

Leaders and managers do not currently have systems in place to monitor trends and patterns to understand the quality of the care children receive and consider whether risks for children are increasing. When incidents occur, there is no evidence that leaders and managers use reflection to explore areas such as triggers and staff practice. As a result, children remain vulnerable to repeat incidents.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have not sought regular feedback from stakeholders to help them understand service delivery and make improvements.

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The effectiveness of leaders and managers: inadequate

Leaders manage complaints effectively. There has been one complaint raised by a child during the last inspection year. Managers responded appropriately, ensuring that the child was listened to. The child was kept informed and received an outcome.

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The effectiveness of leaders and managers: inadequate

Safer recruitment processes are followed. When information was flagged on a prospective staff member’s police check, a thorough risk assessment was carried out and recorded before the individual commenced employment. Inspection report for children’s home: 2798300 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(f)(g)(i)(ii)(h)) 4 September 2026 Inspection report for children’s home: 2798300 7 In particular, ensure that staff receive regular supervision that is reflective and supports their learning and development.

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Requirement Due date

In addition, ensure that staff are skilled and confident to deliver consistent care to meet children’s needs.

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Requirement Due date

Furthermore, leaders and managers must ensure that systems are in place to gather feedback from children and stakeholders to improve the quality of care provided for children.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(b))

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Requirement Due date

In particular, ensure that staff can support children effectively in reducing their risks.

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Requirement Due date

In addition, ensure that staff can recognise when information they become aware of requires further action to be taken to safeguard children.

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Requirement Due date

Furthermore, ensure that staff understand and implement each child’s risk assessment. 4 September 2026

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home. (Regulation 14 (1)(a)(b)) 4 September 2026 Inspection report for children’s home: 2798300 8 In particular, leaders and managers must ensure that all children have a care plan that staff can follow. This should be individualised to the specific needs of each child.

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Requirement Due date

In addition, leaders and managers must ensure that they have thoroughly considered the needs of any child who comes to live in the home and ensure that they have a positive experience of leaving the home.

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Requirement Due date

have the capacity, experience and skills to supervise the management of the home, or the homes, in respect of which the responsible individual is nominated. (Regulation 26 (7)(b))

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Requirement Due date

In particular, the responsible individual must ensure that they have adequate oversight of the running of the home. The responsible individual should improve practice to support children’s wellbeing and safety. 4 September 2026

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home. (Regulation 27 (1)(a))

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Requirement Due date

In particular, the responsible individual should appoint a manager who registers with Ofsted. 4 September 2026

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure; 4 September 2026 Inspection report for children’s home: 2798300 9 the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c))

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Requirement Due date

In particular, staff should ensure that when children are held, there is a clear description of who was holding the child and where. The information should be recorded in a timely manner, and managers must have oversight. Any incidents that the manager has been involved in require oversight from the responsible individual. Managers must ensure that there is adequate oversight of any incidents during which a child is held and use this as an opportunity for staff to learn.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

a child protection enquiry involving a child—

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Requirement Due date

is instigated; or 28 August 2026 Inspection report for children’s home: 2798300 10 concludes (in which case, the notification must include the outcome of the child protection enquiry); or

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (a)(b)(c)(d)(i)(ii)(e))

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Requirement Due date

In particular, leaders and managers must notify HMCI of serious incidents.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2798300 11

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Children’s home details

Registered provider address: Pegasus House, Burleys Way, Fourth Floor, Office 4, Burleys Way, Leicester, Leicestershire LE1 3BE

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Inspector

Becky Thompson, Social Care Inspector Inspection report for children’s home: 2798300 12 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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