H.O.P.E. Superjobs Limited

Inspection report for supported accommodation provider – monitoring visit: H.O.P.E. Superjobs Limited OFSTED USE ONLY

p.1

Registered provider: H.O.P.E. Superjobs Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

The service is operated by a private provider and offers accommodation for up to 38 individuals across 9 shared premises. One of these premises is designated exclusively for looked-after children and care leavers, while the remaining properties provide non-ring-fenced accommodation.

p.1

provider

At the time of this visit, this service was providing accommodation for 3 children aged 16 and 17 years.

p.1

provider

The service manager registered with Ofsted when the service registered in May 2024.

p.1

This monitoring visit

Ofsted carried out a full inspection from 8 to 12 December 2025. The provider received an outcome 2 judgement. On 20 May 2026, a monitoring visit was completed in response to concerns that leaders and managers were failing to manage referrals and admissions effectively. In addition, concerns were raised that staff did not possess the necessary skills and knowledge to carry out their roles, potentially placing children at risk of harm.

p.1

This monitoring visit

The inspector identified significant concerns relating to the safety of children, and the provider was issued compliance notices. In addition, a notice restricting accommodation was issued, preventing the provider from admitting any further children to the service. Ofsted considered that admitting further children at that time would place them at risk of harm. Inspection report for supported accommodation provider – monitoring visit: H.O.P.E. Superjobs Limited OFSTED USE ONLY

p.1

This monitoring visit

A second monitoring visit took place on 30 June 2026. The purpose of the visit was to evaluate the provider’s management of a serious incident, the decision-making regarding the compatibility of children already accommodated by the service and the condition of the premises. The inspector also monitored the progress made in relation to the notice restricting accommodation.

p.2

This monitoring visit

The inspector found significant safeguarding concerns had not been managed or understood effectively by staff, leaders or managers, and plans for children were not suitably addressing risk. As a result, the compliance notices and restriction of accommodation remained in place.

p.2

This monitoring visit

The purpose of this visit was to monitor the provider’s actions to address the concerns identified. The inspector also monitored the compliance notices and progress made in relation to the notice restricting accommodation.

p.2

This monitoring visit

While leaders and managers have taken steps to improve the standard of accommodation, some maintenance issues were outstanding. The house manager was unaware of these issues at the time of the visit. This prevents the accommodation from feeling homely and being safe for children.

p.2

This monitoring visit

Leaders and managers have made changes to their training plan to improve staff’s knowledge and skills. Some staff have undertaken additional safeguarding training, and changes have been made to the staff team to ensure that staff who have received the additional training are available to support other colleagues. During the visit, staff on duty were able to demonstrate a good understanding of safeguarding and how they would respond to concerns involving children. This is despite the registered person failing to review the safeguarding policy to ensure that staff have clear processes to follow to keep children safe.

p.2

This monitoring visit

Leaders and managers have reviewed their admission process. The registered person could demonstrate learning from past decision-making. The updated admissions process includes consideration of suitability criteria, and the provider will no longer accept emergency referrals.

p.2

This monitoring visit

The inspector spoke with one child. They said they feel happy where they live and have good relationships with staff. They felt that staff support them well and are always there to talk.

p.2

This monitoring visit

At the time of the inspection, leaders and managers reported that there had been no incidents since the last visit. The inspector found that there had been 2 recorded incidents, which the provider had not notified Ofsted of. Unauthorised visitors have accessed the home for a considerable amount of time without staff being aware. Staff had completed an incident report and there was management oversight of the incident. However, these risks were not transferred to children’s plans and key-work sessions with the children involved had not been completed. The house manager was not able to identify the risks that these incidents posed to the children placed. Inspection report for supported accommodation provider – monitoring visit: H.O.P.E. Superjobs Limited OFSTED USE ONLY

p.2

This monitoring visit

Leaders and managers do not maintain a consistent approach to ensure clear oversight of the service. When the registered manager sets out actions to support children and reduce risk, these are not followed through by staff. Not all children have recorded direct work. Managers report that this is completed but not recorded. Managers have not taken effective action to address these shortfalls. Children’s records continue to not capture accurate information. Some information is kept within a messaging platform, meaning that children’s records are not up to date and do not provide evidence of how children are safeguarded.

p.3

This monitoring visit

Leaders and managers have made some changes to risk plans for children. At the time of the visit, only one plan had been reviewed since the last inspection. The new plan reflects reductions in risks as children settle into the accommodation. Despite this, the plan does not give clear guidance to staff as to how they should respond to risk and does not include all known risks. Inspection report for supported accommodation provider – monitoring visit: H.O.P.E. Superjobs Limited OFSTED USE ONLY

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

p.4

Requirement Due date

*The protection standard is that children are enabled to feel safe and that their needs are met.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

are familiar and act in accordance with child protection policies;

p.4

Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

p.4

Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

p.4

Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children.

p.4

Requirement Due date

5 (1) (2)(a)(i)(ii)(f)(i)(ii)(iii)(vi) 9 August 2026

p.4

Requirement Due date

*These requirements are subject to a compliance notice. Inspection report for supported accommodation provider – monitoring visit: H.O.P.E. Superjobs Limited OFSTED USE ONLY

p.4

Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and ensure that the supported accommodation provider was complying with regulation.

p.5

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider – monitoring visit: H.O.P.E. Superjobs Limited OFSTED USE ONLY

p.5

Supported accommodation provider details

Registered provider: H.O.P.E. Superjobs Limited

p.6

Supported accommodation provider details

Registered provider address: 1 Cranbrook Road, 3rd Floor Broadway Chambers, Ilford, Essex IG1 4DU

p.6

Supported accommodation provider details

Registered service manager: Tukundane Tumusiime

p.6

Inspector

Helen Wallis, Social Care Inspector Inspection report for supported accommodation provider – monitoring visit: H.O.P.E. Superjobs Limited OFSTED USE ONLY

p.6

Inspector

regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked-after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.7