Children's Home run by Netpex Care Ltd in Essex

Inspection report for children's home: 2858686 1 Registered provider: Netpex Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This privately run home provides care for up to 3 children with social and emotional needs.

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Information about this children’s home

The manager registered with Ofsted when the home opened in November 2025.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Date of last inspection: not previously inspected

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requires improvement to be good

Overall judgement at last inspection: not applicable

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requires improvement to be good

Enforcement action since last inspection: not applicable Inspection report for children's home: 2858686 2

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Summary of findings

There are shortfalls in the management of the home. This has led to several incidents not being reviewed by managers, and concerns about staff members not being fully explored. There is an acting manager at the home who has identified the shortfalls and understands the areas that require development.

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Summary of findings

The records of children going missing from the home are not clear, therefore it is not possible to determine whether staff took appropriate action. Concerns about the fire risk assessment being inaccurate have not been addressed by managers. The assessment for new children moving to the home is limited and this has led to an increase in risk for one child.

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Summary of findings

The child is having positive experiences of activities but does not have a structured routine.

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improvement to be good

There was one child living at the home at the time of inspection. The child was spoken to. While the child is making some progress, the judgements regarding how well they are helped and protected, and the leadership and management of the home have limited the overall judgement.

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improvement to be good

Children’s risks are not appropriately explored before moving to the home. The assessments for new children moving in compares the risks of the child living at the home and the new child. However, when potential risks are identified, these are not evaluated to consider whether the risk is manageable. There is also no consideration given in the assessment as to whether the staff have the skills to meet the needs of children being considered. When one child moved in, their risks increased due to the influence of another child already living at the home.

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improvement to be good

Children’s education is not always supported. The child does not have an education place. Staff do not routinely provide educational activities for the child. The child does not have a daily routine that will prepare them for when an education provision is identified. There has been a lack of challenge to the local authority to develop an education plan in a timely manner.

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improvement to be good

Responses to complaints are not always provided to children. There is no clear record of complaints, which means it is difficult to determine how many complaints have been made. The children can make complaints, however, they do not receive any formal response. This is not in line with the home’s policy on complaints. This could mean that children do not feel their views are being listened to and explored. Inspection report for children's home: 2858686 3 Staff support children’s interests. The child has a kitten, and the staff help to look after it. The child takes part in activities that match their interests, including going to the driving range and the cinema, and painting.

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improvement to be good

One child has moved out of the home since it was registered. When the child left, a review was undertaken that identified some learning. The review highlighted concerns about boundaries not being implemented from the start. This shows that learning is being identified to try and prevent similar concerns.

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improvement to be good

Missing-from-home incidents are not recorded in detail. This means it is not possible to determine the action taken by staff during these incidents, some missing-from-home incidents have not been reviewed by a manager. This means that patterns, good practice or learning may not be identified.

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improvement to be good

The home’s fire risk assessment is not accurate. An external professional has visited the home to conduct the fire risk assessment. However, the report does not reflect the building, and says it consists of bedsits, which is inaccurate. The information in the report is limited. This means it is not possible to determine if all fire risks have been appropriately assessed. This could place children at risk if there were a fire.

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improvement to be good

Children’s risk assessments do not give clear strategies for staff to follow. These assessments are lengthy documents. Staff know the children well and understand their risks and needs. However, temporary staff and new staff would not understand how to best support children.

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improvement to be good

Key-worker sessions lack curiosity at times. These sessions do not always take place consistently. There has been a recent increase in the number and quality of key-worker sessions. However, this has not always been the case. Staff talk to children about their risks and areas of concern, however, they are not curious and do not explore comments in detail. For example, one child said they wanted to reduce one of their known risks, but the staff member did not explore this further with them or offer them specific support. This could mean opportunities to provide support when the child is willing to accept help may be missed.

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improvement to be good

There are few incidents and when they do occur, these are well managed. There has been no use of physical restraint. This shows that staff have skills to manage incidents without them escalating.

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The effectiveness of leaders and managers: requires improvement to be good

There is an acting manager while the registered manager who is absent. This manager has identified a number of the concerns raised and is aware of some areas for development for the home. He is making changes and focusing on supporting staff development. Inspection report for children's home: 2858686 4 Leaders and managers have not got effective systems to identify shortfalls. Concerns about the lack of management oversight of incidents were not identified in a timely manner. While action is being taken to address and review these retrospectively, the previous monitoring systems were not effective in identifying these concerns. The acting manager is introducing systems and audits, however, the senior managers have not developed ways to ensure they are monitoring the home effectively.

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The effectiveness of leaders and managers: requires improvement to be good

Concerns about staff practice are not fully explored. One staff member raised some concerns about colleagues that were not explored. Concerns raised about another staff member were not discussed with the staff member in a timely manner. This means that staff may not be aware of their areas for development, in order to adapt their practice.

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The effectiveness of leaders and managers: requires improvement to be good

Recording and reporting require improvement. Some records were not accessible to the acting manager due to them being on a locked computer. The recording system does not make it easy to identify whether children are receiving positive feedback. There is a lack of detail in some of the incident reports.

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The effectiveness of leaders and managers: requires improvement to be good

Records of staff supervision sessions are not all available. The supervision tracker shows some staff are not receiving regular supervision. The managers supporting the staff do not have clear records of when staff have supervision sessions or the notes from these sessions. When supervision sessions do take place, they are generally well detailed and include discussions about the children.

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The effectiveness of leaders and managers: requires improvement to be good

Staff say that they feel supported and have received appropriate training. The child’s social worker and parent are positive about the support that the child receives from staff. Inspection report for children's home: 2858686 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

that the home’s day to day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(v)(vi)(b))

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Requirement Due date

In particular, ensure that staff take effective action when a child goes missing from home and there are records of these incidents, that staff are curious in key-work sessions and thorough assessments are carried out regarding new children moving to the home. Ensure that children’s risk assessments are clear and provide strategies for staff to follow. 28 August 2026

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

promotes their welfare. 28 August 2026 Inspection report for children's home: 2858686 6 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(c)(f)(h))

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Requirement Due date

In particular, ensure that concerns about staff members are fully explored and that there is management oversight following all incidents.

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Requirement Due date

The children’s views, wishes and feelings standard is that children receive care from staff who—

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Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

help each child to understand how the child’s views, wishes and feelings have been taken into account and give the child reasons for decisions in relation to the child. (Regulation 7 (1)(c) (2)(iii))

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Requirement Due date

In particular, ensure that complaints from children are clearly recorded and that children receive a response to their complaints. 4 September 2026

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff— 18 September 2026 Inspection report for children's home: 2858686 7 help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans;

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Requirement Due date

support each child’s learning and development, including helping the child to develop independent study skills and, where appropriate, helping the child to complete independent study;

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Requirement Due date

understand the barriers to learning that each child may face and take appropriate action to help the child to overcome any such barriers;

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Requirement Due date

help each child to understand the importance and value of education, learning, training and employment;

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Requirement Due date

promote opportunities for each child to learn informally; and

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Requirement Due date

help a child who is excluded from school, or who is of compulsory school age but not attending school, to access educational and training support throughout the period of exclusion or non-attendance and to return to school as soon as possible. (Regulation 8 (1) (2)(a)(i)(ii)(iii)(iv)(v)(viii))

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Requirement Due date

In particular, ensure that when children are not in education, educational activities are offered and challenge is made to the local authority to identify a suitable education provision.

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Requirement Due date

If the Regulatory Reform (Fire Safety) Order 2005(1) applies to the home—

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Requirement Due date

the registered person must ensure that the requirements of that Order and any regulations made under it, except for article 23 (duties of employees), are complied with in respect of the home. (Regulation 25 (2)(b))

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Requirement Due date

In particular, ensure that the fire risk assessment is accurate and considers all the potential risks. 14 August 2026

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child; and

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Requirement Due date

are kept up to date. (Regulation 36 (1)(a)(b)) 21 August 2026 Inspection report for children's home: 2858686 8 In particular, ensure that all records are written in detail and are accessible.

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Recommendation

 The registered person should ensure that records of supervision sessions are kept for all staff and that managers know when staff have received supervision sessions. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.3)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2858686 9

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Children’s home details

Registered provider address: 20 Heathland Road, London N16 5NH

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Children’s home details

Responsible individual: Ebenezer Addie-Amaney

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Inspector

Leanne Lyon, Social Care Inspector Inspection report for children's home: 2858686 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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