Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children's home: 2619265 1 OFSTED USE ONLY

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Registered provider: Coastal Quality Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is operated by a private organisation. The home is registered to care for up to 2 children with social and emotional difficulties.

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Information about this children's home

The home was registered with Ofsted in February 2021 and the manager registered in May 2026.

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Information about this children's home

Two children were living in the home at the time of this inspection. Both children spoke with the inspector.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2619265 2 OFSTED USE ONLY

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Inspection date Inspection type Inspection judgement

21/05/2025 Full Good 11/06/2024 Full Requires improvement to be good 21/11/2023 Full Good 14/03/2023 Full Good Inspection report for children's home: 2619265 3 OFSTED USE ONLY

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Summary of findings

Children are making good progress from their starting points and have developed trusting relationships with staff. Staff encourage children's engagement with education and promote meaningful relationships with family and friends.

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Summary of findings

Staff demonstrate a good understanding of children's needs and risks. However, there have been some occasions where responses have not been timely or effective in de- escalating situations.

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Summary of findings

The manager demonstrates good oversight. However, supervision sessions are not sufficiently reflective of meaningful conversations about children's progress.

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Overall experiences and progress of children and young people: good

Children's moves are carefully planned. Two children have moved into the home since the last inspection. The manager considered the children's needs alongside the skills and experience of the team. Where appropriate, children are encouraged to have planned visits to the home to become familiar with the home and staff. Another child was supported to return to the care of their parent.

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Overall experiences and progress of children and young people: good

Children's health needs are understood and promoted, and they are supported to attend routine appointments. Staff provide children with opportunities to discuss a range of health-related topics, including healthy relationships, consent, sexual health and personal hygiene. Relevant external resources are used to support discussions with children, and they are signposted to additional trusted sources of support.

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Overall experiences and progress of children and young people: good

Staff recognise the importance of education and demonstrate a proactive approach to supporting learning that is tailored to children's individual needs, especially when a child is struggling to attend a formal education setting. As a result, children are supported to engage with their education, but also to work towards recognised qualifications.

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Overall experiences and progress of children and young people: good

Staff work in collaboration with families to ensure that children maintain connections with people who are important to them. In addition, children are encouraged to develop positive friendships, and friends are welcomed into the home, helping children to feel proud of where they live. This supports children's sense of belonging and identity.

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Overall experiences and progress of children and young people: good

Staff recognise and celebrate children's achievements and milestones, both big and small. This helps children to build their confidence and feel valued. Staff are committed to supporting children to develop age-appropriate independence skills that prepare them for adulthood. Staff encourage children to take increasing responsibility for aspects of their daily lives while providing the right level of guidance and modelling. Inspection report for children's home: 2619265 4 OFSTED USE ONLY

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Overall experiences and progress of children and young people: good

Children are provided with ample opportunities to express their wishes and views and are encouraged to be involved in decisions that shape their daily lives. In addition, children are supported to understand their rights, including the purpose and value of advocacy. This ensures that children feel listened to.

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How well children and young people are helped and protected: good

Children are cared for by staff who know them well and understand their strengths and vulnerabilities. Staff have developed strong and trusting relationships, and children said they felt happy and safe and identified key staff members they could talk to. A social worker said, 'The home feels like a family rather than a residential home, and it is clear they all care about [Name of child]'.

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How well children and young people are helped and protected: good

When there are concerns related to substance misuse, staff take appropriate action. This includes monitoring the child's wellbeing, seeking medical advice and intervention when necessary and engaging children in supportive conversations to address the risks and promote safer choices. As a result, incidents are reducing.

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How well children and young people are helped and protected: good

There are detailed missing-from-home protocols in place, which guide staff practice if children go missing from home, and these are generally followed. However, there was one occasion when staff did not intervene at the earliest opportunity, resulting in the child's whereabouts being unknown for a longer period than necessary. The manager has strengthened staff practice in this area, and staff now take immediate action to try to locate children. Missing-from-home episodes have notably reduced.

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How well children and young people are helped and protected: good

Staff generally respond to incidents calmly and confidently, offering reassurance that supports children to express their feelings and regulate their behaviour. However, on a small number of occasions, opportunities to de-escalate incidents have not been fully explored, resulting in a physical intervention that could have been avoided.

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How well children and young people are helped and protected: good

Risk management plans are personalised to children. They are comprehensive and guide staff practice. Plans are regularly reviewed and updated by the manager to address any emerging patterns or new risks.

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How well children and young people are helped and protected: good

When children or staff raise concerns about staff conduct, the manager takes concerns seriously and manages them in line with safeguarding procedures. Appropriate referrals are made to the local authority designated officer, and internal investigations are completed to ensure that appropriate action is taken.

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How well children and young people are helped and protected: good

Safer recruitment practices are in place, although applicants' employment histories are not consistently recorded with specific dates. This limits the ability to explore gaps in employment and fully assess suitability. Inspection report for children's home: 2619265 5 OFSTED USE ONLY

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The effectiveness of leaders and managers: good

The current manager temporarily left the organisation for a period of 3 months before making the decision to return to the role. During this time, appropriate arrangements were in place to ensure continuity of management oversight. On their return, they resumed their management responsibilities and are currently working towards completing the relevant childcare management qualification.

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The effectiveness of leaders and managers: good

Staff speak positively about working in the home and report feeling valued, supported and listened to. One member of staff stated, 'At the centre of our home is our manager, who always goes above and beyond for both the young people and the staff.'

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The effectiveness of leaders and managers: good

Staff have been recruited from a variety of backgrounds, with some staff having experience in childcare. New members of staff complete an induction and mandatory training before being enrolled to attain a recognised childcare qualification.

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The effectiveness of leaders and managers: good

Staff receive regular supervision sessions. However, supervision records do not demonstrate meaningful discussions about children's individual needs, risks, progress and experiences. This means that opportunities are missed to strengthen staff understanding and practice or identify any emerging concerns.

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The effectiveness of leaders and managers: good

Staff have access to a range of training opportunities. Team meetings also serve as a forum for reflection and support ongoing development and learning for staff. This equips staff with the knowledge and skills to meet children's needs effectively.

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The effectiveness of leaders and managers: good

The manager ensures that there is effective multi-agency working with strong communication. This means that the children's needs are consistently advocated for and their care plan is reviewed to achieve positive outcomes across all areas of their lives. Inspection report for children's home: 2619265 6 OFSTED USE ONLY

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child's welfare; and

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Requirement Due date

that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; and

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Requirement Due date

that the effectiveness of the home's child protection policies is monitored regularly.

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Requirement Due date

(Regulation 12 (1) (2)(a)(i)(ii)(iii)(v)(vi)(b)(e))

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Requirement Due date

In particular, the registered person must ensure that staff understand their responsibilities in safeguarding children, especially when children are missing from home. 27 August 2026 Inspection report for children's home: 2619265 7 OFSTED USE ONLY

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children's home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home's statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home's workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home.

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Requirement Due date

(Regulation 13 (1)(a)(b) (2)(a)(c)(e)(f))

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Requirement Due date

The registered person must ensure that supervision is used effectively to provide staff with regular opportunities for reflective discussions about children's individual needs, risks, progress and the impact of staff practice on children's experiences and outcomes. 27 August 2026

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Recommendations

 The registered person should ensure that applicants provide a full employment history with clear, specific dates so that any gaps in employment can be appropriately explored. ('Guide to the Children's Homes Regulations, including the quality standards', page 61, paragraph 13.1)  Staff should have the skills to respond to each child's individual behaviour. Where necessary, they should manage conflict, maintain constructive dialogues and react appropriately if challenged by a child in their care. ('Guide to the Children's Homes Regulations, including the quality standards', page 39, paragraph 8.14) Inspection report for children's home: 2619265 8 OFSTED USE ONLY

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2619265 9 OFSTED USE ONLY

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Children's home details

Registered provider: Coastal Quality Care Limited

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Children's home details

Registered provider address: Scott House, Clarke Street, Poulton Industrial Estate, Poulton-le-Fylde FY6 8JW

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Inspector

Shauna Morley, Social Care Inspector Inspection report for children's home: 2619265 10 OFSTED USE ONLY

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Inspector

regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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