Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2676372 1 Registered provider: Resilience Residential Services Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned and provides care for up to 2 children who experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, one child was living in the home.

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Information about this children’s home

The manager registered with Ofsted in May 2024.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children’s home: 2676372 2

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Inspection date Inspection type Inspection judgement

20/05/2025 Full Good 10/09/2024 Full Good 13/09/2023 Full Good 22/02/2023 Full Good Inspection report for children’s home: 2676372 3

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Summary of findings

One child lives at this home. They have lived at the home for a long period. Changes to care planning arrangements have impacted on the child’s stability, engagement and progress.

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Summary of findings

Safeguarding practices are not consistently effective in keeping the child safe.

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Summary of findings

Management oversight of the home is inconsistent, which impacts the quality of care the child receives.

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improvement to be good

The home needs some repairs. Delays in the completion of ongoing maintenance have impacted on the warmth and comfort of the home environment for the child. The manager has introduced a new monitoring system to improve the timeliness of repairs. Despite this, there are further improvements needed to ensure the home is welcoming and nurturing.

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improvement to be good

The home’s placement plan is not reflective of the child’s current needs. The child’s local authority, along with leaders and managers of the home, had previously agreed that a move would be in the child’s best interests. However, delays and changes to care planning have prevented this and, as such, have impacted on the child’s sense of stability. Despite this, the child reported that relationships with staff have improved and that staff now listen to them regarding their care and support.

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improvement to be good

The child knows how to make a complaint and has made a complaint about the registered manager. The complaint was responded to in line with the home’s complaints policy, and support was sought from the child’s social worker due to the child’s strained relationship with the responsible individual. This led to some drift and delay in dealing with the complaint. The manager has not reviewed the complaints policy to ensure it enables children’s complaints to be resolved effectively and in a timely manner.

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improvement to be good

The child has faced challenges in accessing education. Staff have worked proactively with educational professionals to make sure arrangements reflect the child’s individual needs. The child is due to sit GCSE examinations in mathematics and English. The child is being supported to explore future education and employment opportunities.

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improvement to be good

Staff understand and meet the child’s health needs effectively. On one occasion, records did not evidence that prescribed medication had been received into the home or administered to the child. Inspection report for children’s home: 2676372 4 Staff support the child to develop a wide range of independence skills that are appropriate to their age and aligned with their future plans.

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improvement to be good

One parent spoke positively about their relationship with staff in the home and said that staff keep them well informed of all relevant information.

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improvement to be good

Risks are not consistently identified, understood or managed effectively by staff.

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improvement to be good

When children are missing from home or out in the community, the response of staff is inconsistent. The missing-from-home protocol has not been effective in making sure staff receive clear and accurate information, including what actions to take to reduce the risk of harm. The manager has not ensured that the protocol considers all possible scenarios, and that they are clear and embedded into staff practice. As a result, staff did not always take effective action when responding to episodes of children going missing from the home.

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improvement to be good

On one occasion, the child returned from being missing from home while under the influence of substances. Staff did not seek medical advice and did not follow the agreed risk assessment procedures to ensure the child was appropriately observed and monitored to confirm their safety and wellbeing. The manager took no action to address these shortfalls for 8 weeks, when staff were sent an email reminding them of the agreed risk assessment, but no additional training or learning was completed.

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improvement to be good

When a child had to move out of the home due to damage and ongoing repairs, there were no risk assessments in place to reflect the change in circumstances. During this time, a child was missing from home, no additional safeguarding measures were introduced to reduce the risk and ensure the child safety.

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improvement to be good

Fire safety systems in the home are not being effectively implemented and have become a tick-box exercise rather than a proactive means of ensuring health and safety. Staff complete weekly checks of fire safety measures across the home; however, the manager does not take appropriate action to address identified shortfalls

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improvement to be good

Staff use punitive consequences when the child has been missing from home, including the withdrawal of staff transport when the child wishes to go out. These measures have not been reviewed by the manager to consider their effectiveness or their impact on the child’s safety. However, when positive incentives are used, they have been effective; for example, the child attended a concert following a reduction in missing-from-home incidents.

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improvement to be good

Not all staff demonstrate a clear understanding of the role of the local authority designated officer (LADO) or the correct procedure to follow if a child makes an allegation. Although the manager has used quizzes and learning sessions in team meetings to assess knowledge, there has been insufficient follow-up action to identify Inspection report for children’s home: 2676372 5 any gaps in learning. This means further staff development needs have not been addressed.

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improvement to be good

The manager and staff work with wider agencies. A representative from the police and a social worker report positive relationships and timely communication. The manager and staff have sought support from wider agencies to address the child’s substance misuse. The child and staff have engaged in open and honest conversations about the associated risks.

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The effectiveness of leaders and managers: requires improvement to be good

The registered manager does not have effective oversight of the home. The responsible individual has recently implemented actions to strengthen the manager’s ability to oversee practice in the home. However, the impact of this is not embedded into practice.

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The effectiveness of leaders and managers: requires improvement to be good

Inconsistencies in children’s records, plans and risk assessments mean staff do not have clear or accurate information to respond to the child’s needs. The manager has not sufficiently challenged delays in obtaining key documents from the local authority. This limits the ability to make sure plans include the views of other agencies and include actions to support children’s progress.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has not completed a review of the quality of care in line with regulations. This is a missed opportunity to identify areas for improvement and evaluate the effectiveness of care and practice in the home. This weakens management oversight and reduces the manager’s ability to identify and respond to shortfalls that may impact the child’s safety, experiences and progress.

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The effectiveness of leaders and managers: requires improvement to be good

The manager is dual registered with another home within the organisation. Rotas do not clearly identify when the manager is based in the home or the hours they have worked. The manager delegates actions and tasks to staff but does not take any action when they are not completed. These shortfalls do not ensure that the manager and staff are accountable for their practice.

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The effectiveness of leaders and managers: requires improvement to be good

The statement of purpose is not maintained in line with regulatory requirements to reflect how the home is being run. The home’s statement of purpose has not been updated to reflect current staffing arrangements and does not accurately represent the staffing structure in place.

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The effectiveness of leaders and managers: requires improvement to be good

Supervision is not being used effectively to improve practice. Since the last inspection, one staff member has been recruited. They have not received supervision in line with the home’s policy. Despite this, they have been completing supervision for other staff. Some supervision records are of poor quality and content is duplicated. This does not support staff learning development or reflective practice. Inspection report for children’s home: 2676372 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must prepare and implement a policy ("the behaviour management policy") which sets out—

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Requirement Due date

how appropriate behaviour is to be promoted in the children’s home; and

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Requirement Due date

the measures of control, discipline and restraint which may be used in relation to children in the home.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

the effectiveness and any consequence of the use of the measure. (Regulation 35 (1)(a)(b) (3)(a)(vii))

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Requirement Due date

In particular, the manager must ensure that the effectiveness of the consequences is reviewed. 22 July 2026

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 36 (1)(a)(b)(c)) 22 July 2026

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. 22 July 2026 Inspection report for children’s home: 2676372 7 In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the effectiveness of the home’s child protection policies is monitored regularly. (Regulation 12 (1) (2)(a)(i)(iii)(v)(vi)(b)(e))

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Requirement Due date

In particular, the manager must ensure the effectiveness of risk management plans and ensure that they are updated to reflect current risks.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child; 22 July 2026 Inspection report for children’s home: 2676372 8 understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (2)(a)(c)(f)(ii)(h))

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Requirement Due date

In particular, the manager must ensure that all practice in the home is reviewed and learning identified and shared.

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Requirement Due date

The registered person must compile in relation to the children’s home a statement ("the statement of purpose") which covers the matters listed in Schedule 1. (Regulation 16 (1))

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Requirement Due date

In particular, the manager must ensure that the statement of purpose accurately reflects care being offered in the home, including up-to-date staffing structures. 22 July 2026

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Requirement Due date

After consultation with the fire and rescue authority, the registered person must—

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Requirement Due date

take adequate precautions against the risk of fire, including the provision of suitable fire equipment in the children’s home;

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Requirement Due date

the registered person must ensure that the requirements of that Order and any regulations made under it, except for article 23 (duties of employees), are complied with in respect of the home.

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Requirement Due date

In this regulation, "the fire and rescue authority" means the fire and rescue authority under the Fire and Rescue Services Act 2004 M2 for the area in which the home is located. (Regulation 25 (1)(a) (2)(b) (3)) 22 July 2026

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in Schedule 4; 22 July 2026 Inspection report for children’s home: 2676372 9 ensure that the records are kept up to date. (Regulations 37 (1) (2)(a)(b))

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review ("the quality of care review report").

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Requirement Due date

supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed; and

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Requirement Due date

make a copy of the quality of care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (3) (4)(a)(b) (5)) 22 July 2026 Inspection report for children’s home: 2676372 10

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Recommendation

 The registered person should ensure that children are able to experience living in an environment that is homely and that all areas of maintenance are addressed in a timely manner. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2676372 11

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Children’s home details

Registered provider: Resilience Residential Services Limited

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Children’s home details

Registered provider address: 11 Gatley Road, Cheadle SK8 1LY

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Inspector

Alexandra Pearson, Social Care Inspector Inspection report for children’s home: 2676372 12 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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