Nylah Homes Ltd

Inspection report for supported accommodation provider: Nylah Homes Ltd 1 Nylah Homes Ltd Registered provider: Nylah Homes Limited

p.1

Inspected under the social care common inspection framework

p.1

provider

The service is owned and operated by a private provider in the East Midlands.

p.1

provider

The organisation was registered with Ofsted in September 2024. The nominated individual is one of the 2 directors. There have been no changes to the leadership and management of the service since it was registered.

p.1

provider

The service can provide accommodation for up to 72 children in 19 shared homes that are limited to accommodating looked-after children and care leavers.

p.1

provider

At the time of this inspection, the service was providing accommodation for 26 children aged 16 and 17 years.

p.1

Inspection dates: 6 to 10 July 2026

The inspection was announced on 6 July 2026 and the inspectors were on site from 8 July 2026 to 10 July 2026.

p.1

Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

p.1

Summary of findings

The staff team is consistent. Leaders and managers have remained in post since registration.

p.1

Summary of findings

Staff understand the needs of children and take time to build meaningful relationships with them.

p.1

Summary of findings

Children's cultural needs are identified and understood by the staff. Inspection report for supported accommodation provider: Nylah Homes Ltd 2 Staff are suitably skilled and trained to meet the needs of children.

p.1

Summary of findings

Leaders and managers maintain good oversight of the service.

p.2

Summary of findings

Not all accommodation is homely, welcoming and well maintained. Inspection report for supported accommodation provider: Nylah Homes Ltd 3

p.2

Overall experiences and progress of children

Staff understand children's needs and how to support them. They take the time to get to know children and have a good knowledge of their backgrounds and experiences. The team around children is consistent, which promotes stability, and the level of support they receive is appropriate for their needs. One agency commented that a staff member 'always goes above and beyond to support our young people. When staff have moved to work elsewhere, this has had an impact on children, which reflects the relationships they have built. Where possible, leaders and managers try to ensure that connections are not lost.

p.3

Overall experiences and progress of children

Staff ensure that children are promptly registered with local health services when they move into their home. Time is taken to ensure that children understand this process. Where children need more specialist support, such as wellbeing support, appropriate referrals are made. Staff support and encourage children to attend these appointments.

p.3

Overall experiences and progress of children

Leaders and managers provide a written guide to welcome children to the service. The guide is accessible for children who speak English as an additional language. Staff take time to support children to develop their spoken English, and translators are routinely used. This enables children to fully understand their rights and entitlements as well as having their voice heard. Staff understand children's cultural and religious needs and ensure that these are appropriately met.

p.3

Overall experiences and progress of children

When group living has not suited children's needs, leaders and managers have carefully explored other options. At times, this has meant increased levels of support to meet the children's fluctuating needs. In these cases, children have then made progress. For children wanting greater levels of independence, this is carefully considered. Decisions are made with the best interests of children and are not rushed.

p.3

Overall experiences and progress of children

Leaders and managers have made improvements to children's plans. Staff understand children's support needs well. However, not all plans are in the same format. This impacts on staff's ability to use children's plans effectively, and information is missing from some children's plans.

p.3

Overall experiences and progress of children

Not all accommodation feels homely or welcoming. Maintenance issues are often delayed as the accommodation is not owned by the provider. Children said that they would like the accommodation to have a more homely feel with activities, such as games, and improved outdoor spaces. The use of CCTV has not been regularly reviewed and distracts from the homely feel. Leaders and managers have started to make improvements to the accommodation and further work is scheduled.

p.3

How well children are helped and protected

Managers make sure that staff are safely recruited and suitable to work with children. Staff have a clear induction to support them in understanding the role, as well as a probationary period to review their progress. This process is closely Inspection report for supported accommodation provider: Nylah Homes Ltd 4 monitored by leaders and managers to ensure that staff are suitably skilled and confident in their role.

p.3

How well children are helped and protected

Staff consider the vulnerabilities of children who are separated from their families. Children have individualised risk plans, which identify triggers and how staff should respond to them. Some plans do not reflect the level of risks for children accurately. However, direct work with children enables them to take appropriate risks in a managed way. For example, children who are new to the country are supported by staff to explore the local area. This increases children's confidence and safety when they experience this independently.

p.4

How well children are helped and protected

Children are encouraged by staff to reflect after an incident. Restorative work is completed. This provides children with the time to share any worries and learn how to manage risks more effectively. Leaders and managers also ensure that staff have opportunities to talk by completing a debrief after incidents. This gives support to staff but also a space to reflect on any learning, which leaders and managers encourage.

p.4

How well children are helped and protected

When children go missing from home, staff follow procedures effectively. They recognise children's individual needs and can demonstrate how to respond to missing incidents. They build relationships with children to know where they are and when they are going to return. For children living in accommodation with floating support, processes are in place to ensure that they come home safely.

p.4

How well children are helped and protected

Staff have received relevant safeguarding training and there are clear processes in place for how incidents should be managed. Despite this, on one occasion, important information was not shared with leaders and managers. This limits the registered person from being able to respond effectively.

p.4

How well children are helped and protected

Leaders and managers work with external agencies to ensure that health and safety measures are in place. Routine fire safety checks are completed as well as safety certification. However, actions in the fire safety reports are not always responded to in a timely manner. This means that leaders and managers are unable to ensure that accommodation meets the standard required.

p.4

The effectiveness of leaders and managers

Leaders and managers work closely together, which provides a consistent approach for children and staff. Leaders and managers know the children well and are present. The registered manager understands their responsibilities and has good oversight of the service.

p.4

The effectiveness of leaders and managers

Leaders and managers are reflective and look to make improvements when needed. They work closely with partner agencies, who report that communication is good and the service is responsive to any feedback. Leaders and manager share information promptly, and Ofsted has been notified of serious incidents appropriately. Inspection report for supported accommodation provider: Nylah Homes Ltd 5 Staff feel well supported by leaders and managers. Staff receive regular supervision, and team meetings are held regularly, which staff attend. Leaders and managers encourage staff to develop their skills and knowledge. Changes have been made to staff training to ensure that courses are more suited to their roles and the children's needs.

p.4

The effectiveness of leaders and managers

Leaders and managers ensure that children's needs can be met in supported accommodation. Referrals are individually explored and the needs of children already in the service are mostly considered. When children's emerging needs are too high for the service, managers work with professionals to support children to move on from the service. Where possible, leaders and managers offer increased levels of support before moving children out of the service. They want children to feel cared for and do not want children to experience unnecessary moves.

p.5

The effectiveness of leaders and managers

Leaders and managers regularly monitor the quality of support provided. This includes consultation with children, staff and professionals. On one occasion, this review was not shared with Ofsted. The most recent report was also delayed. This prevents Ofsted, as a regulator, having a consistent and timely oversight of the service.

p.5

The effectiveness of leaders and managers

The current statement of purpose conflicts with other documents, such as the workforce development plan. This suggests that the service can routinely accept children who require one-to-one support for high needs. This creates confusion about the boundary between support and care. The provider has also, on one occasion, not informed Ofsted of a change of use to a premises. Inspection report for supported accommodation provider: Nylah Homes Ltd 6

p.5

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.6

Requirement Due date

ensure that the premises used as supported accommodation—

p.6

Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

p.6

Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well maintained;

p.6

Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children's need for privacy;

p.6

Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces;

p.6

Requirement Due date

are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children;

p.6

Requirement Due date

comply with all relevant statutory provisions dealing with health and safety or fire safety matters;

p.6

Requirement Due date

ensure that each child is provided with a private bedroom—

p.6

Requirement Due date

with sufficient space to accommodate a reasonable number of personal possessions,

p.6

Requirement Due date

which is equipped to meet the child's individual needs. (Regulation 6 (1) (2)(b)(v)(vi)(viii)(ix)(x)(d)(i)(ii) 23 August 2026 Inspection report for supported accommodation provider: Nylah Homes Ltd 7 The support standard is that children receive individual and tailored support that meets their needs.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.7

Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

p.7

Requirement Due date

keep the child's support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child's needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(a)(b)(c)) 23 August 2026

p.7

Requirement Due date

The registered person must compile a statement ("the statement of purpose") which covers the following matters in respect of the supported accommodation undertaking—

p.7

Requirement Due date

its purpose, including its ethos, core aims and function;

p.7

Requirement Due date

the category or categories of supported accommodation it offers;

p.7

Requirement Due date

the services it provides for children it accommodates and supports;

p.7

Requirement Due date

the characteristics of the children for whom it is intended the supported accommodation undertaking will provide accommodation and support, including the age range, number and sex of the children;

p.7

Requirement Due date

the facilities it provides to the children it accommodates;

p.7

Requirement Due date

a description of the accommodation it provides, including how the accommodation meets the accommodation standard (see regulation 6), how the accommodation might be adapted to meet the individual needs of children it accommodates and the security arrangements in place. (Regulation 9 (1)(a)(b)(c)(d)(e)(f))

p.7

Requirement Due date

In particular, the registered person must ensure that statement of purpose is not misleading at that it reflects the service that can be delivered within their registration. 23 August 2026 Inspection report for supported accommodation provider: Nylah Homes Ltd 8 The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months.

p.7

Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

p.8

Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child's accommodating authority. (Regulation 32 (2) (3)) 23 August 2026

p.8

Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Nylah Homes Ltd 9

p.8

Supported accommodation provider details

Registered provider: Nylah Homes Limited

p.9

Supported accommodation provider details

Registered service manager: Teresa Richardson

p.9

Supported accommodation provider details

Email address: directors@nylahhomes.co.uk

p.9

Inspectors

Helen Wallis, Social Care Inspector Amie Pearson, Social Care Inspector Shelley Chowdhury, Social Care Inspector Inspection report for supported accommodation provider: Nylah Homes Ltd 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

p.9

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.10

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.10

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.10