TBN People Support Limited

Inspection report for supported accommodation provider: TBN People Support Limited 1 TBN People Support Limited Registered provider: TBN PEOPLE SUPPORT LIMITED

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Inspected under the social care common inspection framework

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provider

The service is operated by a private provider. It provides accommodation for up to 18 children in group living premises that are limited to looked-after children and care leavers.

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provider

At the time of the inspection, the service provided supported accommodation for 8 children aged 16 and 17 years. The properties are in Norwich and Nuneaton.

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provider

The organisation and the service manager registered with Ofsted in October 2023.

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provider

Inspection dates: The inspection was announced on 22 June 2026 and started that day. The inspectors were on site from 24 to 26 June 2026.

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Outcome

Serious or widespread weaknesses lead to significant concerns about the experiences and progress of children. Leaders and managers must take urgent action to address failings. The next inspection will be within approximately 6 months.

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Summary of findings

Managers have accepted a child who needs a high level of staffing oversight and restriction. They have placed the child with another child without fully considering the impact this has on both children. Matching risk assessments do not sufficiently demonstrate how risks will be mitigated to keep both children safe in the home.

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Summary of findings

Despite the provider implementing a new system to oversee HR systems, leaders have not implemented effective safer recruitment systems. Leaders have also not recognised and addressed gaps in mandatory training for staff.

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Summary of findings

Managers have not implemented an effective system for reporting and addressing maintenance concerns. One property did not have an in-date gas safety certificate and another property needs renovation of the kitchen area. Inspection report for supported accommodation provider: TBN People Support Limited 2 While children mainly spoke positively about the provider and the support they receive, One child felt that they had not been supported well by staff with their educational needs. Some staff lack knowledge about children’s mental health.

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Summary of findings

Managers have not recorded staff supervisions and appraisals effectively. Inspection report for supported accommodation provider: TBN People Support Limited 3

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Overall experiences and progress of children

Leaders and managers don’t have a clear system of managing admissions into the service. There is no clear process that ensures children coming to live in the service are suitable for supported accommodation and that their needs can be met. Managers have accepted an emergency placement for a child with a high level of risk and support needs. Staff supervision and restrictions put in place for this child are not suitable for a supported accommodation service.

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Overall experiences and progress of children

Managers have not completed robust matching assessments when moving children into the home. Managers have not considered the impact of additional staffing and restrictions for all residents in the home. This limits children’s ability to build independence skills and restricts their privacy in the home.

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Overall experiences and progress of children

Children do not receive consistent and effective support from staff. One child felt their education was not prioritised by staff. Another child felt staff did not understand their mental health needs and reported being locked out of their property.

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Overall experiences and progress of children

Children’s accommodation is inconsistent across the service. In some homes, refurbishment has not been completed, which leaves children’s homes feeling run down. Current systems for identifying and addressing maintenance issues, including weekly house audits, are not effective in ensuring timely repairs or improvements.

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Overall experiences and progress of children

Children are encouraged to contribute to the running of their homes. Regular house meetings provide opportunities for children to share their views and develop relationships with peers. However, one child highlighted repairs to the kitchen cabinet and taps were still unresolved weeks after they were reported.

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Overall experiences and progress of children

Staff report management are approachable and one child reported the registered manager engages in sporting activities with them. Professionals reported communication with staff and management is effective, supported by monthly reports that keep them informed of children’s welfare and progress.

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Overall experiences and progress of children

Staff help children develop independence and achieve positive outcomes. Children’s progress is supported through key-work sessions and provide an overview of children’s experiences. Records sampled show these sessions are generally purposeful and focus on developing children’s skills for independence.

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How well children are helped and protected

One child’s needs and risks cannot be safely managed within supported accommodation. They cannot have access to sharp objects due to their risks. When the child first moved into the home, there was a high level of staffing in place, which included a member of staff staying awake during the night to monitor for any concerns. Due to this child’s risks, it was deemed that they were not safe to live with Inspection report for supported accommodation provider: TBN People Support Limited 4 other children. Despite this, managers have made the decision to move the child into a home where another child was already living.

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How well children are helped and protected

Managers have failed to recognise that the level of monitoring and oversight for this child exceeds the scope of supported accommodation. Risk assessments are insufficient to give staff effective guidance about how to keep both children in the home safe. Systems put in place for staff create a restrictive environment where children are unable to be in parts of the home together without staff being present.

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How well children are helped and protected

Systems for ensuring health and safety checks in the home have not been managed effectively by leaders. For one home, this meant that a gas safety check was out of date, which compromises the safety of children.

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How well children are helped and protected

Managers do not ensure that safer recruitment processes are followed for all staff. Several gaps were identified in staff recruitment records, which had not been picked up or addressed by managers before staff began working.

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How well children are helped and protected

Managers do not have effective oversight of staff training. This has resulted in gaps in mandatory training for staff. Some staff have not completed training which would support them to understand known risks for children. This limits their ability to identify risk and safeguard children effectively.

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How well children are helped and protected

Some children demonstrate an understanding of the expectations in their homes. They are aware of house rules, including when they are expected to be home, and know how to raise complaints. Key-work sessions provide opportunities for children to explore how to keep themselves safe both in the community and online.

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How well children are helped and protected

Some staff demonstrated an awareness of de-escalation and distraction techniques to help reduce the likelihood of incidents escalating. Staff understand the procedures to follow when concerns arise and are aware of whistleblowing processes. They know how to report concerns to the designated safeguarding lead.

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The effectiveness of leaders and managers

Leaders and managers are ambitious in supporting children with a range of needs and vulnerabilities. On one occasion a child was accepted into the service, their needs could not safely be met within supported accommodation. There were several significant incidents and staff have experienced physical assault. This child had to leave the service.

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The effectiveness of leaders and managers

Managers are reflective of previous experiences and there is some evidence of managers challenging local authorities when support packages do not meet children’s needs. However, managers have not implemented learning from previous experiences and have continued to accept children who are not suitable to live in supported accommodation. Inspection report for supported accommodation provider: TBN People Support Limited 5 Despite the provider implementing a new HR system, auditing processes are not fully embedded into practice. Managers do not have effective oversight of monitoring systems, which has resulted in gaps in safer recruitment checks and staff training practices.

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The effectiveness of leaders and managers

Staff report that they receive regular supervision and have access to team meetings. Daily ‘huddle’ meetings provide opportunities for managers and staff to share information and respond quickly to emerging issues. However, oversight of supervision is inconsistent. Records show variability in the frequency and quality of supervision for staff, particularly for bank staff.

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The effectiveness of leaders and managers

Staff do not receive yearly appraisals. While managers state that these have occurred, evidence to support this could not be found for a number of staff. This limits the effectiveness of appraisals as any actions identified to improve staff training and development have not been recorded. Similarly, although induction processes are in place and overseen by managers, tracking and recording of staff progress during inductions is not consistently evidenced.

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The effectiveness of leaders and managers

Leaders demonstrate some awareness of risks associated with family run businesses, but this is not highlighted in their statement of purpose, complaints or whistleblowing policies.

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The effectiveness of leaders and managers

The provider has not completed any quality of support reviews. This limits their ability to oversee the effectiveness of the service they are operating and drive improvements for children. Inspection report for supported accommodation provider: TBN People Support Limited 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm(1);

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that each child is fully aware of their entitlements throughout the duration of their placement in supported accommodation, including— 7 August 2026 Inspection report for supported accommodation provider: TBN People Support Limited 7 what they can expect from the provision of supported accommodation,

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Requirement Due date

where relevant, their entitlements as a looked after child,

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Requirement Due date

where relevant, their entitlements as a care leaver, and

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Requirement Due date

where necessary, support each child to access those entitlements. (Regulation 4 (1) (2)(a)(b)(e)(f)(g)(h)(i)(ii)(iii)(iv))

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(iv)) 7 August 2026

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 7 August 2026 Inspection report for supported accommodation provider: TBN People Support Limited 8 ensure that the premises used as supported accommodation—

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Requirement Due date

provide stability and consistency of accommodation for children;

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Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

offer a comfortable, positive and nurturing environment, while respecting children’s need for privacy;

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Requirement Due date

are adequately maintained so as to provide a welcoming and homely environment within both individual and shared living spaces;

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Requirement Due date

are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children;

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Requirement Due date

provide children with a written agreement, in an accessible format, which outlines their rights, the terms and conditions of the supported accommodation and how they can raise concerns about the provision of supported accommodation. (Regulation 6 (1) (2)(b)(i)(v)(vi)(vii)(viii)(ix)(f))

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child’s life, especially regarding how well prepared the child felt for transition into supported accommodation and how well prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child’s accommodating authority, staff and any relevant persons; 7 August 2026 Inspection report for supported accommodation provider: TBN People Support Limited 9 any relevant research and developments in relation to the way in which the needs of children are best met.

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Requirement Due date

After completing a quality of support review, the registered person must produce a written report setting out the actions the registered person intends to take as a result of that quality of support review.

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Requirement Due date

The registered person must provide a copy of the review report to the CIECSS within 28 days beginning with the day on which the report is completed, and make a copy of it available on request to each child’s accommodating authority. (Regulation 32 (1) (a)(b)(c)(d) (2) (3)) *These requirements are subject to a compliance notice.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023.

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Information about this inspection

The inspection was announced on 22 June 2026 and the inspectors were on site from 24 June 2026 to 26 June 2026. Inspection report for supported accommodation provider: TBN People Support Limited 10

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Supported accommodation provider details

Registered provider: TBN PEOPLE SUPPORT LIMITED

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Supported accommodation provider details

Registered service manager: Taddaeus Bako Sarah Bako

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Supported accommodation provider details

Email address: tadd.bako@tbnpeoplesupport.co.uk

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Inspectors

Chris Jay, Social Care Inspector Clare Hannah, Social Care Inspector Inspection report for supported accommodation provider: TBN People Support Limited 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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