Daffodils Homes Limited

Inspection report for supported accommodation provider: Daffodils Homes Limited 1 Daffodils Homes Limited Registered provider: Daffodils Homes Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider. The service can accommodate up to 41 children and young people in 9 ring-fenced shared accommodation premises.

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provider

At the time of the inspection, the service was providing support for 16 children aged 16 and 17.

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provider

The service registered with Ofsted on 20 September 2024. The service manager has been registered since this date. This is the first inspection.

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Inspection dates: 6 to 10 July 2026

The inspection was announced on 6 July 2026 and started that day. The inspectors were on site on 8 July to the 10 July 2026.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action. The next inspection will be within approximately 3 years.

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Summary of findings

Children are happy, safe and feel cared for, which gives them a strong sense of belonging. Children are growing in confidence and resilience.

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Summary of findings

An outstanding feature of the service is the introduction of the social work assistant role, which provides children with personalised support. Inspection report for supported accommodation provider: Daffodils Homes Limited 2 Leaders and managers are ambitious for both children and staff and provide excellent opportunities for their personal development.

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Summary of findings

Staff are very sensitive to children’s trauma and their safeguarding risks. Social workers commend the good-quality work and partnership working.

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Summary of findings

Leaders’ and managers’ passion, ethos and commitment to trauma-informed, child- focused and strength-based practice runs like a thread throughout the service. The service has an excellent quality-assurance system, which is focused on enhancing children’s outcomes. Shortfalls are minor and they relate to making further improvements in the accessibility of support plans and a consistent hot water supply.

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Overall experiences and progress of children

Children benefit from very good outcomes, and they greatly appreciate the support, which enables them to have stability and achieve their goals. Children are growing in confidence and resilience. They receive ongoing support to achieve their potential, alongside increasing their skills towards living independently. Children are happy and feel cared for. The leaders’ emphasis on building relationships means children have a strong sense of belonging

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Overall experiences and progress of children

Leaders, managers and staff are aspirational for children. They excel in their commitment to helping children achieve their goals. Staff go above and beyond to help children gain employment or start their own businesses. Children receive support to take their exams and apply for courses that interest them. Most children are in some form of education, employment or training or have active plans to start college in the new academic year.

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Overall experiences and progress of children

An outstanding feature of the service is the introduction of the social work assistant role. This enables children to enjoy fun individual and collective activities and personalised support. Children enjoy going bowling, pamper evenings, going out for coffee and meals and games evenings. Some children are looking forward to a forthcoming seaside trip. Children’s experiences are meaningfully captured in photos, which form part of their memory box for when they leave.

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Overall experiences and progress of children

There are good health arrangements. All children are registered with a doctor, dentist and optician. Children receive encouragement to lead a healthy lifestyle, which includes eating well and engaging in exercise. Children receive support to join a gym, some go running or play football.

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Overall experiences and progress of children

There is good consideration of equality, diversity and inclusion. Staff help children to access the services they need. Children receive support with their cultural and religious needs. The staff link children in with their specific community groups. The Inspection report for supported accommodation provider: Daffodils Homes Limited 3 houses encourage children to respect one another’s faith and traditions, creating a sense of inclusion and acceptance. An example is celebrating Eid together.

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Overall experiences and progress of children

Children can share a Sunday meal together, which offers them the opportunity for socialisation and forming friendships. The children who have been with the provider for longer have more opportunity to benefit from the relationships they develop with staff over time. Many of the children are unaccompanied and so benefit significantly from the trusting relationships.

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Overall experiences and progress of children

Staff communicate meaningfully with children whose first language is not English. The staff use advocates and translators to help the children express their views and opinions. Information can be translated; however, children’s goals and support information are not available in their first language. All children were unable to refer to their plans as points of reference, to ease any anxiety.

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How well children are helped and protected

Children quickly settle into their homes, which provide a stable base for them. Children feel safe where they live and feel confident that they can take their worries to staff, even where there is not a shared language.

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How well children are helped and protected

Children value the fact that staff take time to get to know them, listen to their experiences and are genuinely interested in their wellbeing and progress. This enables them to establish nurturing and mutually respectful professional relationships.

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How well children are helped and protected

Staff are very sensitive to children’s trauma and their safeguarding risks. Staff understand the trauma some unaccompanied children have experienced during their journey to the UK. Staff have developed a real sense of the depth of children’s loss and the grief they continue to feel. Staff are actively thinking about the children’s mental health and wellbeing.

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How well children are helped and protected

Staff work hard to raise children’s awareness regarding exploitation and unhealthy relationships. The occasions when children have gone missing has significantly reduced. When children go missing, staff are responsive, they liaise appropriately with agencies sharing relevant and up to date information.

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How well children are helped and protected

Staff have a calming demeanour and presence, which enables them to peacefully de-escalate occasions when children experience distress. Children learn to take responsibility for unacceptable behaviour and apologise for their actions. There have been no restraints, no concerns regarding radicalisation or terminating placements. There is a unifying commitment to not giving up on children.

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How well children are helped and protected

Staff benefit from wide-ranging safeguarding training. The early identification of children’s vulnerabilities enables concerns to be meticulously monitored. Managers have an excellent system for tracking incidents, missing episodes and police call outs. This helps them know what is going on in each home and enables them to Inspection report for supported accommodation provider: Daffodils Homes Limited 4 work with staff to focus on solutions. Managers also proactively request meetings with placing authorities to enable them to work together to protect children.

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How well children are helped and protected

A comprehensive risk management system is in place. This addresses individual and environmental risks effectively. The location risk assessment includes local intelligence and strategies to minimise potential concerns. Staff complete regular health and safety checks and appropriately check children’s welfare. Robust recruitment practices also protect children.

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The effectiveness of leaders and managers

Children benefit from a high-quality service led by highly effective leaders and managers, who proactively care about children. Leaders and managers see their role in children’s lives as a vocation. Their passion, ethos and commitment to trauma- informed, child-focused and strength-based practice runs like a thread throughout the service. Leaders and managers are determined to go above and beyond to positively impact children’s lives, as they would for their own children. At Christmas, the managers donate vouchers to meet the needs of vulnerable children known to local authorities. The highly experienced registered service manager and nominated individual are qualified social workers, with relevant management experience. An exceptionally strong placement manager, head of information technology and senior staff strengthen the management structure.

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The effectiveness of leaders and managers

The service has an excellent quality-assurance system, which is focused on enhancing children’s outcomes. The innovative information technology system ensures there is extensive monitoring of children’s progress and experiences. Social workers commend the good-quality work and partnership working, describing the service as ‘refreshing’. Another social worker wished all their children could be supported by this service.

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The effectiveness of leaders and managers

Leaders and managers are ambitious for both children and staff. The staff team are well supported professionally and personally. Daily meetings and responsive out-of- hours support gives them the confidence to fulfil their roles. Staff receive regular supervision, a wide range of training and comprehensive appraisals. The organisation is committed to vocational training, which includes level 3 and level 5 training.

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The effectiveness of leaders and managers

Children live in properties that are homely and well located. The properties are in pleasant, culturally diverse neighbourhoods. Children’s rooms are suitably furnished, and some have ensuite facilities. Children can relax and socialise together in the communal areas and gardens, which have outdoor furniture. One home has an inconsistently functioning new boiler, which means that at times those children had to wait for hot water. Numerous engineers have visited to rectify this issue, and it is an ongoing concern for the provider. Inspection report for supported accommodation provider: Daffodils Homes Limited 5

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Recommendations

 The registered person should ensure that young people are actively encouraged to read their records. In particular, support plans should be summarised and translated into a child’s first language. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 58)  The registered person should ensure that young people have access to hot water. In particular, the identified boiler issue must be rectified. (‘Guide to the Supported Accommodation Regulations, including Quality Standards’, page 28) Inspection report for supported accommodation provider: Daffodils Homes Limited 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: Daffodils Homes Limited 7

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Supported accommodation provider details

Registered provider: Daffodils Homes Limited

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Supported accommodation provider details

Registered provider address: Suite 15, Ground Floor Devonshire House, 582, Honeypot Lane, Stanmore, Middlesex HA7 1JS

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Supported accommodation provider details

Registered service manager: Jameskutty Jose

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Supported accommodation provider details

Email address: manager@daffodilshomes.co.uk

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Inspectors

Sharon Payne, Social Care Inspector Rosie Davie, Social Care Inspector Inspection report for supported accommodation provider: Daffodils Homes Limited 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

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