M&MP Housing Ltd

Inspection report for supported accommodation provider: M&MP Housing Ltd 1 M&MP Housing Ltd Registered provider: M&MP Housing Ltd

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Inspected under the social care common inspection framework

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provider

A private provider operates this supported accommodation service. The service can accommodate up to 10 children in 2 shared or group living premises that are limited to accommodating only looked-after children and care leavers.

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provider

At the time of the inspection, the service provided support for 10 children aged 16 and 17 years.

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provider

The service manager registered with Ofsted in November 2024, when the service was registered.

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Outcome

Serious or widespread weaknesses lead to significant concerns about the experiences and progress of children. Leaders and managers must take urgent action to address failings. The next inspection will be within approximately 6 months.

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Summary of findings

Children’s placements are agreed without thorough assessment. This means for some children who are not ready to live in supported accommodation, their experiences are poor and their placements end in an unplanned way.

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Summary of findings

A bullying culture has not been suitably addressed and this has led to some children being racially abused.

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Summary of findings

Blanket restrictions are in place to keep some children safe from known risks, but these restrictions impact on the opportunities for other children to learn life skills in preparation for adulthood. Inspection report for supported accommodation provider: M&MP Housing Ltd 2

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Overall experiences and progress of children

Children’s experiences vary when they move into the premises depending on their needs and their existing independence skills. When children move into the service who have good levels of independence and the skills to keep themselves safe, they make progress towards their goals. However, when some children’s placements are agreed they do not yet have the skills they need to live safely in supported accommodation. For these children they are at unnecessary and increased risk of harm.

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Overall experiences and progress of children

When children move into the service who have complex needs and do not yet have the skills to live in supported accommodation, staff implement blanket restrictions that impact upon all of the children in the premises. For example, sharp knives are locked away from children and other sharp items such as shaving razors or scissors are prohibited in children’s rooms. This approach to managing risks for some children, curtails opportunities for other children to progress towards independence.

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Overall experiences and progress of children

Children have experienced bullying and racial ridicule from other children that they live with. Although this was addressed by managers at the time and shared with the relevant agencies, a bullying culture within the home has developed. This is because leaders and managers do not consider the needs of all children at the time placements are agreed. This is harmful to children’s emotional wellbeing.

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Overall experiences and progress of children

Staff support children to ensure that their cultural needs are met. Children are introduced to places of worship in their local community, and this provides children with a wider social network. Staff use interpreter services for formal meetings and a weekly direct work session where children learn about subjects relevant to their own goals. This helps children to understand important information being shared with them while they learn the English language.

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How well children are helped and protected

Safer recruitment practice is poor because the registered service manager was not aware of her responsibility to assess staffs’ employment histories. As a result, the manager cannot be assured that staff working with children are safe or suitable for their roles. This lack of knowledge and action places children at unnecessary risk of harm.

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How well children are helped and protected

When children’s placements are agreed the manager does not carry out a thorough assessment to help her to understand if the service can meet each child’s needs and keep them safe. Instead, children’s placements are agreed, and leaders and managers collect information about the children once they move in. This admissions procedure has led to five children’s placements ending suddenly because the service could not continue to meet their needs or keep them safe. This causes further avoidable trauma for children and unnecessary additional moves. Inspection report for supported accommodation provider: M&MP Housing Ltd 3 When children do not follow the rules or they act in a manner that is disrespectful to others, a warning system is used to address their behaviour. However, the system is not effective because leaders and managers do not apply this consistently for each child. For example, some children who regularly smoke cannabis in their bedrooms

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How well children are helped and protected

do not receive a warning while others do. As a result, some children do not respect the house rules or the staff who are enforcing them. This impacts negatively on the children who do.

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How well children are helped and protected

Although premises are homely and well equipped. There are concerns around the safety of some children’s bedrooms and bathrooms. For example, children with known mental health concerns, suicidal ideology and recent self-harm move into bedrooms on second floors where windows do not have restrictors and lead directly to the roof. This increases concerns for children’s safety.

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The effectiveness of leaders and managers

Leaders and managers do not ensure that they have effective systems to assess and admit children to their service safely. For example, support workers on duty make decisions to admit children without carrying out any formal assessment of their needs. This means children’s placements are agreed without any assurances that the model of support can meet the children’s needs and keep them safe.

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The effectiveness of leaders and managers

The registered service manager does not have effective oversight of the service. Monitoring is not carried out formally and areas for development are not identified or actioned. The registered service manager’s working hours are scheduled to provide direct support to the children. This limits her ability to carry out her managerial responsibilities.

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The effectiveness of leaders and managers

A lack of understanding about support means that the manager implements practice that is better aligned to care. For example, staff monitor CCTV when children are awake and they routinely store and administer children’s medication. This practice hinders the children’s ability to develop their independence skills in preparation for adulthood.

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The effectiveness of leaders and managers

When children make complaints, the manager addresses these in a timely manner, carrying out investigations and providing children with the outcome. However, matters that children complain about, for example, other children smoking cannabis in the home. Are not suitably addressed, despite being known, until a child complains about the matter. This impacts negatively upon children’s experiences while living at the service. Inspection report for supported accommodation provider: M&MP Housing Ltd 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the 'Guide to the Supported Accommodation Regulations, including Quality Standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking's statement of purpose;

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Requirement Due date

implement recruitment practices that ensure staff are suitable to work with children and to keep them safe from harm(1);

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1)(2)(a)(e)(f)) 28 August 2026

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children— 28 August 2026 Inspection report for supported accommodation provider: M&MP Housing Ltd 5 are protected from harm;

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Requirement Due date

have their individual needs met. (Regulation 5 (1)(2)(a)(i)(iii))

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation—

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Requirement Due date

are designed and furnished so as to meet the needs of each child individually and all children collectively;

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Requirement Due date

are designed, furnished and maintained to remove avoidable hazards which could pose a health and safety risk to children. (Regulation 6 (1)(2)(b)(v)(ix)) 28 August 2026

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children are encouraged and enabled to take a lead role in determining the support they receive and to participate in and influence how the supported accommodation operates;

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child's support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child's needs continue to be met and that the child is kept safe;

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Requirement Due date

before a child arrives or upon a child's arrival, ensure that the child is given a written guide, in an accessible format, containing information about— 28 August 2026 Inspection report for supported accommodation provider: M&MP Housing Ltd 6 what advocacy support or services are available, how the child may access that support or those services, and any entitlement the child may have to independent advocacy;

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Requirement Due date

what services and facilities are available that take account of children's needs arising as a result of cultural differences or disability. (Regulation 7 (1)(2)(a)(b)(c)(j)(ii)(iv))

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it, and

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Requirement Due date

notify the CIECSS of any revisions and send the CIECSS a copy of the revised statement within 28 days of the revision. (Regulation 9 (3)(a)(b)) 28 August 2026

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Requirement Due date

The registered person must keep records of other information relating to the supported accommodation undertaking set out in Schedule 3.

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Requirement Due date

maintain the records in Schedule 3, which may be kept in electronic form;

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Requirement Due date

ensure that the records are kept up to date;

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Requirement Due date

ensure that the records are accessible to children, the CIECSS and each accommodating authority;

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Requirement Due date

retain the records for at least 15 years from the date of the last entry. (Regulation 25 (1)(2)(a)(b)(c)(d)) 28 August 2026

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Requirement Due date

The registered person must maintain a system for monitoring and improving the quality of support provided by the supported accommodation undertaking by completing a review ("a quality of support review") at least once every six months, which must take into account—

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Requirement Due date

the views of children, including any feedback and complaints received;

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Requirement Due date

feedback from individual children on the impact the supported accommodation has had on the child's life, especially regarding how well prepared the child felt for transition into supported accommodation and how well 28 August 2026 Inspection report for supported accommodation provider: M&MP Housing Ltd 7 prepared the child feels for transition out of supported accommodation;

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Requirement Due date

feedback from each child's accommodating authority, staff and any relevant persons;

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Requirement Due date

any relevant research and developments in relation to the way in which the needs of children are best met. Regulation 32 (1)(a)(b)(c)(d))

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023.

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Information about this inspection

The inspection was announced on 13 July 2026 and the inspectors were on site from 15 July 2026 to 17 July 2026. Inspection report for supported accommodation provider: M&MP Housing Ltd 8

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Supported accommodation provider details

Registered service manager: Melissa Cheetham

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Supported accommodation provider details

Email address: management@dolcliffehouse.co.uk

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Inspector

Beth Forster, Social Care Inspector Inspection report for supported accommodation provider: M&MP Housing Ltd 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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