Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children's home: 2778898 1 Registered provider: Resilience Residential Services Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children's home

A private company operates this home. The home provides care for up to 3 children who may have social and emotional difficulties.

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Information about this children's home

The manager registered with Ofsted in January 2024.

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Overall experiences and progress of

children and young people, taking into account

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inadequate

How well children and young people are helped and protected inadequate

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inadequate

The effectiveness of leaders and managers inadequate

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inadequate

There are serious and/or widespread failures that mean children and young people are not protected or their welfare is not promoted or safeguarded and/or the care and experiences of children and young people are poor and they are not making progress.

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inadequate

Date of last inspection: 24 February 2026

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inadequate

Overall judgement at last inspection: good

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inadequate

Enforcement action since last inspection: none Inspection report for children's home: 2778898 2

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Inspection date Inspection type Inspection judgement

24/02/2026 Full Good 12/11/2024 Full Good Inspection report for children's home: 2778898 3

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Summary of findings

At the time of this inspection, 2 children were living at the home.

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Summary of findings

The home environment presents with significant and immediate risks to children's health, safety and wellbeing.

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Summary of findings

Safeguarding practice is not effective. Leaders and managers have failed to take necessary action to prioritise and escalate safeguarding concerns.

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Overall experiences and progress of children and young people: inadequate

A child did not speak positively about their experiences of living at the home, and significant safeguarding concerns were raised.

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Overall experiences and progress of children and young people: inadequate

Children have complex needs and behaviours. They are not adequately supported by staff. One child could not identify any staff they can talk to about their worries or concerns.

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Overall experiences and progress of children and young people: inadequate

Children are not attending education and do not have consistent daily routines. This impacts on children's progress and contributes to unsettled day-to-day experiences in the home.

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Overall experiences and progress of children and young people: inadequate

One child expressed that they do not have food available to them. Inspectors found limited fresh food in the home. This does not ensure that children are consistently provided with nutritious meals to support a healthy lifestyle.

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Overall experiences and progress of children and young people: inadequate

Graffiti containing explicit and inappropriate language was observed on a wall within the home. Despite staff attempting to remove this, it could still be seen. Overall living conditions present as an immediate health and safety risk to children and staff. There was significant and extensive damage throughout the home. Several windows were broken, the staircase was damaged and the boiler was accessible as the cupboard was unlocked. The exterior of the home is poorly maintained. Damage to a drainpipe was identified, and it was reported that one child used this to climb onto the first-floor roof of the property.

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Overall experiences and progress of children and young people: inadequate

Children's bedrooms were found to be in a hazardous condition, with substantial damage to walls and exposed electrical wiring. Window restrictors had been removed, and one child's bedroom window was broken. Leaders and managers did not take adequate, timely action to ensure that children's bedrooms are safe. Inspection report for children's home: 2778898 4 Children spend time with family members and friends. Staff support one child to spend time with a parent who lives some distance away. Managers shared concerns about one child's friendships with professionals. Staff follow the safety plan in place.

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How well children and young people are helped and protected: inadequate

Staff and managers do not protect children from avoidable harm, and serious shortfalls place them at risk of harm.

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How well children and young people are helped and protected: inadequate

Staff do not use effective behaviour management strategies, and risks inside the home have escalated as a result. Managers and staff respond inconsistently and inappropriately to children's behaviour. Daily routines are not maintained.

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How well children and young people are helped and protected: inadequate

Children are not helped or protected. One child reported that they do not feel safe in the home and raised significant concerns about staff practice. The registered manager has not taken sufficient action to understand or address these concerns.

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How well children and young people are helped and protected: inadequate

Managers fail to prioritise fire safety. They did not act to resolve a known fault on the fire control panel or repair damage to a fire call point. These omissions raise serious concerns about the ability of leaders, managers and staff to keep children safe in an emergency.

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How well children and young people are helped and protected: inadequate

Children's assessments and plans do not contain up-to-date information about their needs or vulnerabilities. Significant risks are not fully identified or recorded. As a result, staff do not have the essential information required to safeguard children effectively.

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How well children and young people are helped and protected: inadequate

Behaviour management remains ineffective, and risks continue to escalate. Staff frequently use physical holds to prevent injury or serious property damage. However, records of these incidents are incomplete or missing. The records that are available do not show that staff or children were spoken to afterwards. The registered manager has not evaluated all incidents, preventing learning, accountability and transparency. This failure leaves children at risk.

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How well children and young people are helped and protected: inadequate

Significant concerns exist regarding the safety, condition and overall management of the home environment. These issues present clear risks to the health, safety and wellbeing of the children living there.

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The effectiveness of leaders and managers: inadequate

Leaders and managers have failed to take prompt and effective action to rectify fire and health and safety concerns throughout the home, including in children's bedrooms. This leaves children at potential risk of harm.

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The effectiveness of leaders and managers: inadequate

Leaders and managers recognise children's complex needs. However, when there are challenges in supporting children's needs, concerns have not been effectively addressed with placing authorities. Inspection report for children's home: 2778898 5 The registered manager has failed to ensure that records are up to date and accurate. Communication in relation to safeguarding matters such as physical intervention and incidents is poor. One professional said that they are not informed of incidents and safeguarding concerns in a timely way. This does not allow for external agencies to understand children's experiences and take necessary action.

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The effectiveness of leaders and managers: inadequate

Records within the home were not readily available for review and lacked accuracy when made accessible. There are concerns regarding the reliability and validity of documentation, particularly in relation to safeguarding. This does not demonstrate that leaders and managers have sufficient oversight and accountability.

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The effectiveness of leaders and managers: inadequate

The home's statement of purpose has not been maintained in line with regulation. It does not accurately reflect the staff working in the home or their experience and qualifications. Inspection report for children's home: 2778898 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child's welfare.

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Requirement Due date

that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child's health. (Regulation 12 (1) (2)(a)(i)(iii)(v)(vi)(b)(d))

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Requirement Due date

Specifically, the registered person must ensure that the interior and exterior of the home are safe and free from hazards, and maintenance concerns are escalated effectively. This includes, but is not limited to, broken windows, exposed wiring and replacing window restrictors. 21 August 2026 Inspection report for children's home: 2778898 7 In addition, the registered person must ensure that risk assessments are up to date and include relevant information to help staff safeguard children effectively.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children's home's overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children's needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

protect and promote each child's welfare;

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Requirement Due date

provide to children living in the home the physical necessities they need in order to live there comfortably;

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Requirement Due date

provide to children personal items that are appropriate for their age and understanding;

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1)(a)(b) (2)(b)(ii)(vii)(viii)(c)(i)(ii))

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Requirement Due date

Specifically, the registered person must ensure that any damage to the fabric of the home is rectified in a timely way. This includes, but is not limited to, repairing damage to walls and doors, drainpipes and roof tiles.

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Requirement Due date

In addition, the registered person must ensure that children's bedrooms are safe and well maintained and that there is adequate food in the home to ensure that children's basic needs can be met. 21 August 2026 Inspection report for children's home: 2778898 8 The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children's home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home's statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(d)(f)(g)(i)(ii)(h))

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Requirement Due date

Specifically, the registered person must ensure that they have management oversight to evaluate the quality of care being provided. This includes clear oversight of incidents and children's records to identify and address any shortfalls. 21 August 2026

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Requirement Due date

After consultation with the fire and rescue authority, the registered person must— 21 August 2026 Inspection report for children's home: 2778898 9 take adequate precautions against the risk of fire, including the provision of suitable fire equipment in the children's home;

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Requirement Due date

If the Regulatory Reform (Fire Safety) Order 2005 M1 applies to the home—

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Requirement Due date

the registered person must ensure that the requirements of that Order and any regulations made under it, except for article 23 (duties of employees), are complied with in respect of the home.

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Requirement Due date

In this regulation, "the fire and rescue authority" means the fire and rescue authority under the Fire and Rescue Services Act 2004 M2 for the area in which the home is located. (Regulation 25 (1)(a) (2)(a)(b) (3))

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Requirement Due date

Specifically, the registered person must ensure that the central fire panel and all fire call points in the home are in working order.

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Requirement Due date

The registered person must prepare and implement a policy ("the behaviour management policy") which sets out—

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Requirement Due date

how appropriate behaviour is to be promoted in the children's home; and

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Requirement Due date

the measures of control, discipline and restraint which may be used in relation to children in the home.

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Requirement Due date

The registered person must keep the behaviour management policy under review and, where appropriate, revise it.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child's behaviour leading to the use of the measure; 21 August 2026 Inspection report for children's home: 2778898 10 the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure ("the user"), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (1)(a)(b) (3)(a)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c))

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Requirement Due date

Specifically, the registered manager must ensure that all records for behaviour management have the required documentation, including records of conversations with staff and children.

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Requirement Due date

The registered person must compile in relation to the children's home a statement ("the statement of purpose") which covers the matters listed in Schedule 1.

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Requirement Due date

keep the statement of purpose under review and, where appropriate, revise it; and

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Requirement Due date

notify HMCI of any revisions and send HMCI a copy of the revised statement within 28 days of the revision. (Regulation 16 (1) (3)(a)(b)) 21 August 2026 Inspection report for children's home: 2778898 11 Specifically, the registered person must ensure that the statement of purpose accurately reflects the staff working in the home and that this is sent to the regulator within the required timescales.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report for children's home: 2778898 12

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Children's home details

Registered provider: Resilience Residential Services Ltd

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Children's home details

Registered provider address: 11 Gatley Road, Cheadle SK8 1LY

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Inspectors

Anna Belshaw, Social Care Inspector Stacey Ilaboya, Social Care Inspector Inspection report for children's home: 2778898 13 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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Inspectors

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