Children's Home run by TJY Care Ltd in Birmingham

Inspection report for children's home: 2677270 1 Registered provider: TJY Care Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This home was registered with Ofsted on 25 May 2022 to provide care for up to 3 children who may experience emotional and social difficulties.

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Information about this children’s home

The manager is suitably qualified and is registered with Ofsted. The manager has been in post since January 2025.

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Information about this children’s home

At the time of the inspection, 3 children were living in the home. All 3 children were seen during the inspection and 2 spoke with the inspector.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 23 September 2025

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2677270 2

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Inspection date Inspection type Inspection judgement

23/09/2025 Full Good 06/11/2024 Full Good 30/08/2023 Full Good 02/11/2022 Full Good Inspection report for children's home: 2677270 3

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Summary of findings

The children’s home provides effective services that meet the requirements for good. The staff team is stable, and children feel settled living here. Safeguarding arrangements ensure that staff understand the children’s individual risks and vulnerabilities. Children are supported to take age-appropriate risks and prepare for independence in a safe and well-managed way.

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Overall experiences and progress of children and young people: good

Children live in a home that is welcoming and personalised to their individual tastes. There are plenty of social spaces for children to enjoy other than their individual bedrooms. All 3 children have lived in the home for over 18 months, providing them with stability and security. Most staff have worked at the home for a significant period of time and know the children well. This supports children to build trusted and secure relationships with staff. They talk to them about any worries or concerns that they may have and feel settled living in the home. Children are offered a wide range of activities, although they may not always choose to engage with these. Children are involved in planning their annual holiday, and 2 of them enjoyed a trip to Turkey last year. This was their first time going abroad and an experience that they said they valued.

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Overall experiences and progress of children and young people: good

Children are encouraged by staff to attend meetings with professionals so they can contribute to the plans put in place around their care. This ensures children’s needs are understood. Staff ensure that children are consulted on all aspects of living in the home, including menu and activity planning. Two of the children are being supported to develop their independence skills, such as cooking, cleaning and budgeting. Staff are creative in the ways that they offer this support and encourage children to become more self- sufficient in preparation for living independently. Children said that they valued this and the support that staff give them with this.

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Overall experiences and progress of children and young people: good

Children are supported to maintain relationships with the people who are important to them. For one child, staff have gone over and above to support rebuilding of the relationship with their birth parents, to support a plan of returning to their care. This has included staff staying out of area overnight near the family, to support the child.

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Overall experiences and progress of children and young people: good

Staff have advocated for children to attend school, college or to have further education or training opportunities, such as apprenticeships. Staff have tried to support 2 of the children to engage in meaningful educational activity, however, this has not consistently offered a good enough or effective learning opportunity for either child. They have had unstructured days in the home, with little incentive to re-engage in education. This has led to the children missing out on important learning and routine.

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Overall experiences and progress of children and young people: good

Staff recognise and respond appropriately when children experience poor mental health and are trained in managing self-harming behaviours, including seeking support from Inspection report for children's home: 2677270 4 specialist external services. Staff talk to children to help them to develop positive health routines, especially around self-care, bedtimes, smoking and vaping. Staff ensured that one child had access to specialist support when they were using cannabis, which has been effective in helping them to stop. However, 2 of the children still use vapes, in the community but also in the car and in the home. Staff discourage these behaviours and offer support and smoking cessation advice. Although staff talk to children about the risk of causing a fire and the risk that vaping therefore presents to everyone in the home, these strategies have not yet been effective in supporting children to stop.

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How well children and young people are helped and protected: good

Medication is safely stored and administered. Staff know how to manage medication appropriately and are confident in talking to children about why they need to take medication. Staff have built a positive rapport with children so that they can talk confidently to them about many aspects of their health, including their physical and mental wellbeing, and healthy, consensual and respectful relationships.

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How well children and young people are helped and protected: good

Children know how to raise a complaint, and complaints are dealt with in a timely and robust manner. Managers write to children to acknowledge their complaint, then again to tell them the outcome of their complaint. They also give children the opportunity to feed back on their experience of the complaint process. This ensures that children feel listened to, valued and have confidence that when they raise a complaint, it will be acted on.

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How well children and young people are helped and protected: good

Managers took prompt action against a member of staff when a child raised a complaint about the way they had spoken to them. Further staff training and development was identified and work undertaken to repair this relationship. This approach ensures that restorative practices are in place and staff and the children can consistently improve relationships and develop their skills in resolving conflict positively. This has meant that the children have continued to have positive and respectful relationships with the staff who care for them, making them feel valued and respected.

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How well children and young people are helped and protected: good

Staff talk to children about what incentives will encourage them to work towards their targets, ensuring that achievements are acknowledged and responded to individually for each child. Two of the children are working towards building their independence skills in preparation for turning 18 and incentives are closely linked to their plans.

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How well children and young people are helped and protected: good

Staff understand how to keep children safe online. There are appropriate systems and processes in place to monitor children’s use of the internet and social media. The process includes children, who understand the necessity of these restrictions.

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How well children and young people are helped and protected: good

Managers and staff know the children well and have built strong and supportive relationships with them. This means that staff can talk confidently to children about the risks of going missing and how they can keep themselves safe when they are out in the local community. Staff are skilled at helping children to reflect on their behaviours to help them understand their emotions and responses to situations that they may find upsetting. Inspection report for children's home: 2677270 5 Staff understand what they need to do when children go missing and are very well trained in these processes. Managers have excellent oversight of episodes of children going missing and ensure there is reflection, and that any learning is taken forward to reduce the likelihood of further incidents. Managers ensure that missing-from-care procedures are fully followed in a timely manner and work with professionals to support

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How well children and young people are helped and protected: good

children to be returned to the home safely.

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The effectiveness of leaders and managers: good

The registered manager is motivated, knowledgeable and dedicated to the children living in the home. They are working towards a leadership and management qualification. The home is fully staffed, predominantly by experienced staff members, meaning no agency staff have needed to be used. Most staff members have worked at the home for a significant period and therefore know the children well.

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The effectiveness of leaders and managers: good

Staff receive regular, good-quality and reflective supervision where they are encouraged to consider good practice, both for themselves and the practice of the team as a whole. . This supports a culture of continuous learning and development. Staff morale is high and staff say that they feel well supported by managers. Senior managers have good oversight of the care provided to children and visit the home regularly.

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The effectiveness of leaders and managers: good

The training programme offered to staff reflects the needs of the children living in the home, with the option for managers to quickly provide in-house bespoke training to staff should these needs change. Managers have implemented a system that provides links to relevant theory and practice models in children’s records, to support staff to continuously reflect on the way that they talk to and support children.

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The effectiveness of leaders and managers: good

External professionals working with the home say communication and the sharing of information is positive and timely and that the children have made good progress.

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The effectiveness of leaders and managers: good

Safer recruitment processes are in place, meaning that children are cared for by adults who are safe and have suitable experience. The manager has systems and processes to ensure oversight of the home. However, some records do not always clearly show the most recent changes to children’s plans. Inspection report for children's home: 2677270 6

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Recommendations

 The registered person should ensure that the home complies with relevant health and safety legislation, particularly regarding children smoking and vaping in the home and the car. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)  The registered person should ensure that when children are not participating in education, they and staff work closely with the placing authority so that the child is supported and enabled to resume full-time education as soon as possible. In particular, they should ensure that the child is supported to sustain or regain their confidence in education and be engaged in suitable structured activities. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 28, paragraph 5.15)  The registered person should ensure that staff understand the health and education plans in place for each child. In particular, they should ensure that staff review any

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Recommendations

changes to the health and education plans for children in a timely manner. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 33, paragraph 7.3) Inspection report for children's home: 2677270 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2677270 8

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Children’s home details

Registered provider address: Friendship Hall, Sutton New Road, Erdington, Birmingham B23 6QR

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Children’s home details

Responsible individual: Benjamin Whillock

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Inspector

Helen Dickens, Social Care Inspector Inspection report for children's home: 2677270 9 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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